Hotel Mallorca

Photo gallery for Hotel Mallorca

Primary image
Outdoor pool, open 10 AM to 9 PM, pool loungers
Outdoor pool, open 10 AM to 9 PM, pool loungers
Outdoor pool, open 10 AM to 9 PM, pool loungers
Premium bedding, in-room safe, desk, blackout curtains

Overview of Hotel Mallorca

Hotel Mallorca

3-star property
Palenque hotel with 1 outdoor pools, connected to a shopping centre

7.2/10 Good

67 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Restaurant
Map
Carretera Palenque - Pakal Na #5, entre 8a. avenida nte pte y 5a. ave, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Children's pool
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Free food/drink shopping service
  • Front desk safe
  • Corner/local shop
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive

About this property

Hotel Mallorca

3-star hotel connected to a shopping centre, refurbished in 2018
Take advantage of a free food/drink shopping service, a free daily manager's reception and a terrace at Hotel Mallorca. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Concierge services, tour/ticket information and luggage storage
  • Free newspapers, a 24-hour front desk and express check-out
  • A front desk safe and express check-in
Room features
All guest rooms at Hotel Mallorca boast comforts, such as premium bedding and first-run films, as well as amenities, such as complimentary wireless Internet access and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch LED TVs with premium channels and first-run films
  • Daily housekeeping and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until 1 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited

Other information

  • Designated smoking area (fines apply)
  • No alcohol allowed on site

Property amenities

Food and drink

  • Restaurant
  • Coffee shop
  • Free daily reception

Travelling with children

  • Children stay free
  • Children's pool
  • Local/corner shop

What to do

  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free food/drink shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels
  • First-run films

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 70.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mallorca Palenque
Mallorca Palenque
Hotel Mallorca Hotel
Hotel Mallorca Palenque
Hotel Mallorca Hotel Palenque

Frequently asked questions

Does Hotel Mallorca offer free cancellation for a full refund?
Yes, Hotel Mallorca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Mallorca?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Mallorca?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10 AM to 9 PM.
Are pets allowed at Hotel Mallorca?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Mallorca?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Mallorca?
You can check in from 3 PM - 1 AM. Check-out time is 1 PM. Late check-out is available for a charge of MXN 70.00 (subject to availability). Express check-in and check-out are available.
What is there to do at Hotel Mallorca and nearby?
Hotel Mallorca has an outdoor pool and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near Hotel Mallorca?
Yes, there's an on-site restaurant. Nearby restaurants include Latte cafeteria (4-min walk), Cafe Colibri (6-min walk) and el huachinango feliz (8-min walk).

Overall score and ratings

7.2

Good

8.2/10

Cleanliness

7.3/10

Staff & service

9.0/10

Amenities

7.3/10

Property conditions & facilities

8/10 Very good

It was ok. Staff was good. Good food at the restaurant . No cmplaints
2-night trip
Verified Expedia guest review

6/10 Good

Low end 3 star
As of 02/2018, there is no hot water, and the restaurant is closed. The Cafe Colibri, four blocks away by the ADO station, opens at 7.
John P, 2-night trip
Verified Hotels.com guest review

6/10 Good

A good spot to stop for one night to go to the ruins
Verified Hotels.com guest review

10/10 Exceptional

Close to bus station and to big grocery store
Nice large room, big shower, good value. Helpful staff
Verified Expedia guest review

8/10 Very good

clean, comfortable, well-maintained
The hotel is clean, modern, comfortable. There are lots of geckos on the walls outside. We even had one in our room one night. There's a large modern supermarket in the adjacent lot where you can buy practically anything, so that's convenient. The hotel is off the main highway yet the sound of traffic isn't so bad. You can easily drive to sightseeing destinations nearby, or take a bus as there is a station within walking distance down the road.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

convenient safe stay in Palenque
The staff was friendly, it was about a 10 minute walk to town. Taxis were abundant and inexpensive although we walked. The wifi did not work for me in the room but it did for my partner. Shampoo was not provided but towels were replaced daily and the shower was great.the place was safe and convenient, would stay again.
Verified Hotels.com guest review

4/10 Fair

Get what you pay for
Room was very basic, but probably what you'd expect for the price. Wifi was patchy and hot water takes around 5min to come through.
Verified Hotels.com guest review

4/10 Fair

Wow, not what I expected
After reading the reviews I expected more from this hotel. My husband was really disappointed as I picked this one. The customer service was great but the only suggestions we have is there was only one small bathroom garbage, no water or glasses for water. They also dont except credit cards if you need same day. Overall it's a clean inexpensive choice.
Verified Hotels.com guest review

8/10 Very good

It's quite nice and cozy, but a bit expensive than we expected. If we had stayed in the hostel located at the Flores Island, we would have saved half of the sum. Anyway we enjoy a fantastic service and we love it,
Verified Hotels.com guest review