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4-star ski hotel with spa, near Borovets Ski Resort
The hotel is clean and warm , large family room . Good is good . Shuttle bus into the…
Feb 14, 2020
Moved by the management to Festa Winter Palace *****. Great Location. Excellent food.…
Feb 18, 2021
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one-way)
Noise-free guestrooms cannot be guaranteed.
Pool access available from 10:00 AM to 7:00 PM.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.
Enhanced food service safety measures are in place.
For transfers, guests must contact the property before arrival on the number on the booking confirmation.
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Well-intentioned hotel. In practice the maintenance level is not good. For example, the gym does not work. Air conditioners were out of order and I changed rooms. No bedding is being changed. Shuttle to the ski resort at low frequency. The food is reasonable. Booking a taxi through the receptionist at the hotel costs twice ... The sauna is good. The price is good. And the staff is nice except for the person who booked the taxi ...
arnon, 5 night family trip, Mar 3, 2020
Verified Hotels.com guest review
I did not like the temperature of the pool (27*C). It is cold for the kids. The first bus to return from the ski center is at 15:45. It is too late. Other hotels have return busses starting at 14:00 every 30min. In the morning we had to rush to the bus to get a place to sit, since they don't have transportation every 30min, but every hour. The credit should be given the price that is lower than other hotels.
7 night family trip, Jan 3, 2020
Verified Expedia guest review