Holiday Inn Express Hotel & Suites Bossier City - Louisiana, an IHG Hotel

Due to the Covid 19 situation, the breakfast buffet was canceled but it was replaced by unsatisfactory muffins, dry cereal and yogurt. The 1st day they were out of milk. We were not told this before hand and had to find out by reading a flyer in an elevator. Also, the room was not restocked before arrival so Im still unsure if it was cleaned prior to our check in. The only perfect thing about our trip was that the pool was open

Great from check into check out. Super friendly staff. I would definitely stay here again!!

Arrived at the hotel checkin went ok the lady told me they weren't doing actual breakfast but they would have the atuff set up behind the counter would get to go breakfast fine, go to the room its a 6 person room only have 2 was clothes and 2 towels there are 5 of us call the front desk no answer go down to the front desk get towels and wash clothes, back to the room while in the room fire alarm goes off nothing from the front desk no call or clearing floors so i go down and check it out everything supposed fine go back to room 3 am in the morning wake up to fire alarm again look out in the hall nothing and no on called room to came by tell us everything was ok, next morning my husband goes down to get is 5 breakfasts to being back snd they tell him they don't have breakfast. We paid over $100 for this room and all this happened and nothing! I never leave bad reviews because usually i can over look small things but this was just too much.

Great stay and amazing customer service. We stayed during the corona spread and even though most things around us were closed, the staff still had a hot breakfast for the customers. They served each person and the meal had to be eaten in room but it was greatly appreciated.

Hotel and staff was great. couldn't ask for a better place

Checked in early and room was ready and fresh. The lady over the breakfast food was a little overbearing but otherwise stay was great.

The beds where not clean and had To deal with it at midnight

I booked a double room and ended up getting a king. We needed 2 queen beds but no other rooms were available. We had to ask for sheets, pillows, and blankets. Service was not the best!

Very nice stay.

Nice hotel with friendly staff. Only issues were door lock had issues and we had to go request bedding for fold out couch. Shampoo and shower gel bottles in shower were empty.