All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Hotel Cielo, Playa del Carmen

3 stars3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico, 020 3684 4822
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Excellent4.2 / 5
  • Was a cute little hotel with a great location central to town. My only real problem was…Jan 2, 2017
  • Overall the hotel was great and more than I had expected based on some other reviews. Our…Nov 16, 2016
83See all 83 Hotels.com reviews
From 801 reviewsTripAdvisor Traveller Rating

Hotel Cielo, Playa del Carmen

Hotel Info: 020 3684 4824

from £117
  • Family Room, Balcony
  • Standard Room
  • Standard Room, Ground Floor
  • Standard Room, 1 King Bed, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Hotel Cielo Playa del Carmen
  • Hotel Cielo
  • Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Safes in guestrooms can be used for an extra charge

Breakfast costs between MXN 80 and MXN 300 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Carboncitos – This family restaurant serves breakfast, lunch and dinner. Open daily.

Recreation

On Site

  • Ecotours on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Cielo, Playa del Carmen’s small print

Also known as

  • Hotel Cielo Playa del Carmen
  • Hotel Cielo
  • Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Safes in guestrooms can be used for an extra charge

Breakfast costs between MXN 80 and MXN 300 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 83 reviews

Hotel Cielo, Playa del Carmen
Outstanding5.0 / 5
Hotel Cielo! Nice place to stay.
The front desk person was very nice and helpful. We will definitely stay here on our next trip to Playa del Carmen. The room was simple but very clean and we had a great deck to sit on and enjoy the sounds.
1 night romance trip
Hotel Cielo, Playa del Carmen
Excellent4.0 / 5
Great Hotel, will be back
location is greatwalking distance to the beach, restaurants, bars etc.., the hotel is well maintained, staff is friendly....
2 night trip
Hotel Cielo, Playa del Carmen
Outstanding5.0 / 5
We loved Hotel Cielo! Darling old style Mexican Hotel. Staff was great..spoke perfect english!! Helped us tremendously with the area. Walkable to ADO, beach n 5th street!! Didn't want to leave. Don Sirloin was our favorite taco place!! Loved the balcony!!
6 night romance trip
Hotel Cielo, Playa del Carmen
Good3.0 / 5
Quaint decent hotel
Adorable quaint hotel with a lot of charm in a great location. Water pressure in bathroom was a slight problem. Continental breakfast included only toast & coffee. Overall decent.
3 night trip with friends
Hotel Cielo, Playa del Carmen
Excellent4.0 / 5
Beautiful hotel. Does not have an airport shuttle as hotel.Com states but made sure we had a taxi waiting to take us to the airport. Front desk staff was amazing.
1 night family trip

See all reviews

Hotel Cielo, Playa del Carmen

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