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Hotel Cielo

3-star3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico, 0203 027 9779

City centre Playa del Carmen Hotel with restaurant
  • Free WiFi
  • Charming hotel. Great lication by beach and bus station.Jul 9, 2017
  • Super location....just off 5th Ave... a block from beach and 2 blocks from ADO bus…Feb 21, 2018
81See all 81 reviews
From 888 reviewsTripAdvisor Traveller Rating

Hotel Cielo

Hotel Info: 0203 027 9803

from £94
  • Standard Room, Ground Floor
  • Standard Room
  • Standard Room, 1 King Bed, Balcony
  • Family Room, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Carboncitos – This family restaurant serves breakfast, lunch and dinner. Open daily.


On Site

  • Ecotours on site


  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Cielo’s small print

Also known as

  • Hotel Cielo Playa del Carmen
  • Hotel Cielo
  • Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Safes in guestrooms can be used for an extra charge

Breakfast costs between MXN 80 and MXN 300 per person (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Cielo


  • In Centro
  • Yucatek Divers (3-minute walk)
  • Playa del Carmen Maritime Terminal (6-minute walk)
  • Central Square (7-minute walk)
  • Nuestra Senora del Carmen Catholic Church (8-minute walk)
  • Quinta Alegria (9-minute walk)
  • Pier Navega (14-minute walk)
  • Mamitas Beach Club (20-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 43-min drive
  • Area shuttle (surcharge)

Recent reviews

Fabulous 8.6 From 81 reviews

Hotel Cielo
Absolutely loved this hotel! Super clean and spacious. It’s just a few minutes walk to the beach and steps away from restaurants and bars. The staff is friendly and welcoming! If you’re a light sleeper it might be hard to sleep since there’s live music at the hotel’s restaurant but it didn’t bother me at all. We were always out doing activities in the sun all day and we were super exhausted by the time we got back! Looking forward to staying here again.
Maxinne, us3 night romance trip
Hotel Cielo
Very Good8.0
Very clean. Staff were very helpful Great location
Older building. But very clean. Comfortable beds. Less than 5 min walk to the beach. The staff at the reception desk were very helpful.
keith, ca14 night trip
Hotel Cielo
Perfect, nothing left to be desired!
I literally could not be happier with a hotel! This place is very clean, a/c is nice and cold (much needed on our summer trip!) and the staff is AMAZING. There's a full service bar/restaurant attached downstairs and a rooftop with an amazing view. I would literally pay double the cost for this place to stay again!
A Traveller, us3 night romance trip
Hotel Cielo
Was a great stay and very convenient spot where 5th street was at.
A Traveller, us1 night trip
Hotel Cielo
Little piece of paradise
This hotel was so authentic Mexican.... It was so adorable and immaculately clean. The bed and pillows were so comfy. The staff was wonderful...the BEST I have ever come across in my travels!!! It was right in the middle of the best area....Very peaceful sleep. I would recommend this hotel highly!!!
Lisa, us3 night trip

See all reviews

Hotel Cielo

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