All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Cielo

3-star3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico

City centre Playa del Carmen hotel with restaurant
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 reward* night!
  • Charming hotel. Great lication by beach and bus station.Jul 9, 2017
  • Great service. I highly recommend. Jun 6, 2018
79See all 79 reviews
From 912 reviewsTripAdvisor Traveller Rating

Hotel Cielo

from £60
  • Standard Room, Ground Floor
  • Standard Room
  • Standard Room, 1 King Bed, Balcony
  • Family Room, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Carboncitos – This restaurant serves breakfast, lunch and dinner. Open daily.

Hotel Cielo’s small print

Also known as

  • Hotel Cielo Playa del Carmen
  • Hotel Cielo
  • Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Safes in guestrooms can be used for an extra charge

Breakfast costs between MXN 80 and MXN 300 per person (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Cielo


  • In Centro
  • Quinta Avenida (1-minute walk)
  • Playa del Carmen Main Beach (1-minute walk)
  • Yucatek Divers (3-minute walk)
  • Playa del Carmen Maritime Terminal (6-minute walk)
  • Central Square (7-minute walk)
  • Nuestra Senora del Carmen Catholic Church (9-minute walk)
  • Quinta Alegria (9-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 53-min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) 99-min drive
  • Area shuttle (surcharge)

Recent reviews

Fabulous 8.8 From 79 reviews

Hotel Cielo
everything was amazing. Location, Hotel, Food.... Coming back for sure
paulina, us1 night trip
Hotel Cielo
“Most Impressive”
My stay at Hotel Cielo was totally enjoyable. Great service, functional clean cozy room and fantastic location - 50m off the main tourist street ‘ Quinta Avenida ‘. I initially booked for a one night stay, and ended up staying for ‘three’, because it ticked all my boxes. A special thanks to ‘Alex’ for her great hospitality.
Garry, au1 night trip
Hotel Cielo
Very Good8.0
Great for the price!!
Very reasonable for the price and right off the strip which is amazing. The customer service was amazing. If you arrive in a rental car, keep in mind this hotel does not offer hotel parking, you have to find a spot to park in the street and goood luck of you go during peak time. Another downfall is the water pressure is not very good. Don't expect breakfast to be included. Other than those things, excellent hotel to stay at.
Norma, us1 night trip
Hotel Cielo
Good accessible Hotel in a Nice Area
The hotel is located in an excellent area, being safe, easy access and within walking distance of all the main stuff at Playa del Carmen
Maximo, us1 night trip with friends
Hotel Cielo
Very Good8.0
Super location....just off 5th Ave... a block from beach and 2 blocks from ADO bus station. Very nice small room. Our only problem was no water in the morning. It was fixed within an hour or so. Very nice young men at front desk
Roger, us1 night trip

See all reviews

Hotel Cielo

Is the description of this hotel not correct? Tell us