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Hakone Hisui, Hakone

4 stars4 stars
837 Sengokuhara, HakonemachiAshigarashimo, HakoneKanagawa-ken250-0631Japan, 0203 027 9779
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Outstanding4.8 / 5
Amenities
Great amenities
Room
Great room
Wellness Area
Great wellness & sports facilities
Food
Delicious food
9See all 9 Hotels.com reviews
From 107 reviewsTripAdvisor Traveller Rating

Hakone Hisui, Hakone

Hotel Info: 020 3027 9803

from £221
  • Deluxe Twin Room with Extra Bed, Non Smoking (Not Open Air Bath)
  • Standard Twin Room, Non Smoking
  • Standard Twin Room, Non Smoking
  • Standard Twin Room, Non Smoking
  • Deluxe Twin Room, Non Smoking (Not Open Air Bath)
  • Standard Twin Room, Non Smoking
  • Twin Room with Tatami Area, Non Smoking (Not Open Air Bath)

At a glance

Key facts

Hotel size

  • This hotel has 8 rooms

Arriving/leaving

  • Check-in time 3 PM-8 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Also known as

  • Hakone Hisui Inn
  • Hakone Hisui
  • Hisui Inn

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: JPY 150 per person, per night. This tax does not apply to children under 13 years of age.

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Sauna
Facilities
  • Elevator/lift
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
  • Patio
Freshen up
  • Free toiletries
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • In-room safe

Special features

Dining

ICHIYUU – This restaurant serves breakfast and dinner. Reservations are required.

Hakone Hisui, Hakone’s small print

Also known as

  • Hakone Hisui Inn
  • Hakone Hisui
  • Hisui Inn

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: JPY 150 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 9 reviews

Hakone Hisui, Hakone
Outstanding5.0 / 5
The most relaxing experience
It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
1 night romance trip
Hakone Hisui, Hakone
Outstanding5.0 / 5
6 star hotel
From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
1 night family trip
Hakone Hisui, Hakone
Outstanding5.0 / 5
Spectacular property
Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
2 night family trip
Hakone Hisui, Hakone
Outstanding5.0 / 5
Like a true resort
Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas. The outdoor hot spring is very nice and clean and not very crowded. Staff knew us by the name and were attentive to every little detail in welcoming us. Would stay here if I stay in Hakone again.
2 night family trip

See all reviews

Hakone Hisui, Hakone

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