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1 room, 2 adults
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The Palm at Playa, Playa del Carmen

4 stars4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico, 0203 027 9779
Loved by guests
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Excellent4.5 / 5
Cleanliness
Clean
Beach
Beautiful beach
Breakfast
Tasty breakfast
Wellness Area
Wellness & sports facilities could be improved
261See all 261 Hotels.com reviews
From 1,363 reviewsTripAdvisor Traveller Rating

The Palm at Playa, Playa del Carmen

Hotel Info: 020 3027 9803

from £119
  • Two bedroom sky suite
  • Deluxe Room, 2 Bedrooms
  • Deluxe Room, 1 Bedroom
  • Loft, 1 King Bed
  • Two bedroom suite
  • Palm Room
  • One Bedroom Suite

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Ferry terminal shuttle *

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Other information

  • Caters to adults only

Also known as

  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen
  • Palm Playa
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.15 per night
  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (return)

Ferry terminal shuttle service is offered for an extra charge.

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2012
  • Elevator/lift
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Roof Club – This rooftop bar is located by the pool. Happy hour is offered.

Sabor a Mar – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Love Restaurant – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

The Palm at Playa, Playa del Carmen’s small print

Also known as

  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen
  • Palm Playa
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.15 per night
  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (return)

Ferry terminal shuttle service is offered for an extra charge.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Palm at Playa, Playa del Carmen

Landmarks

  • In Centro
  • Central Square (0.2 mi / 0.3 km)
  • Nuestra Senora del Carmen Catholic Church (0.2 mi / 0.4 km)
  • Yucatek Divers (0.3 mi / 0.4 km)
  • Quinta Alegria (0.4 mi / 0.6 km)
  • Riviera Art Gallery (0.5 mi / 0.7 km)

Getting around

  • Free self parking
  • Limited parking
  • Cancun, Quintana Roo (CUN-Cancun Intl.) 42-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

Recent reviews

Excellent 4.5 /5 from 261 reviews

The Palm at Playa, Playa del Carmen
Outstanding5.0 / 5
Great alternative to the big all inclusive
Fantastic stay nothing too much trouble. Great staff especially the pool guys.
9 night romance trip
The Palm at Playa, Playa del Carmen
Good3.0 / 5
VERY important to avoid street-side rooms
I intend to provide a full TripAdvisor review, but in the meantime here is the short version. This is a great hotel, the staff are friendly, the rooms are spacious and the location is great for access to the town, beach and otherwise BUT when booking ensure that you are not given a room which is street facing because those rooms are opposite a nightclub which does not shut until 7am every morning. On check-in, we were given a 'free upgrade' to one of these street-side rooms, at first we were so excited at this courteous gesture, only that evening/morning did we realise that we had been conned and we guessed that whomever had originally booked the suite had been given our room instead so that we could suffer the noise of the nightclub. I cannot stress enough that this hotel is great BUT getting a street-side room will ruin your vacation.
5 night romance trip
The Palm at Playa, Playa del Carmen
Outstanding5.0 / 5
As good as the photod
Just fabulous. Great value for Playa. Amazing pool, lovely breakfast, great rooms. Wish I could live there.
5 night romance trip
The Palm at Playa, Playa del Carmen
Outstanding5.0 / 5
Brilliant and Friendly
Friendly welcome, Clean Room, Hotel Amenities where great (especially the pool) and Location to the beach, main street and shops are within walking distance which make this new hotel brilliant.
2 night romance trip
The Palm at Playa, Playa del Carmen
Outstanding5.0 / 5
yes! book this place
Excellent stay!
2 night business trip

See all reviews

The Palm at Playa, Playa del Carmen

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