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The Palm at Playa

4-star4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico

Playa del Carmen beach Hotel with 2 restaurants, outdoor pool
  • Free cooked-to-order breakfast, free WiFi and free parking
Great location
Tasty breakfast
Great pool
Wellness Area
Wellness & sports facilities could be improved
237See all 237 reviews
From 1,807 reviewsTripAdvisor Traveller Rating

The Palm at Playa

from £167
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

About The Palm at Playa

Playa del Carmen hotel near the beach with free breakfast

Fifth Avenue stroll

Located in the center of town, The Palm at Playa is a 1-minute walk to Fifth Avenue's pedestrian strip of shops, restaurants, and some of the area's best nightlife. You're a 3-minute walk to the city's main beach, a stretch of white sand set against turquoise waters.

Ferry to Cozumel

A 10-minute walk takes you to the ferry terminal, where you can embark on a 45-minute boat ride to Cozumel Island and explore Mayan ruins. You can also stroll for a couple of minutes to relax in 28 de Julio Park, or walk 3 minutes past the park to quaint Señora del Carmen church.

Free breakfast and yoga

You can begin your morning with a free yoga class on the beach or fitness center workout, followed by breakfast at the expansive free buffet. To relax, you can soak in the outdoor pool or hot tub on the terrace - or book a massage treatment.

Free WiFi and cable TV

The Palm's 69 air-conditioned guestrooms include coffeemakers, and you can listen to tunes on iPod® docking stations. You can get online with free WiFi to check emails, flip through cable channels on a flat-screen TV, and store valuables in the safe.

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Ferry terminal shuttle *


  • Free self parking (limited)


  • Area shuttle *

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sunloungers
  • Spa tub
  • Pool umbrellas
Working away
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 3
  • Built in 2012
  • Lift
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


Sabor a Mar – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Love Restaurant – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club – This rooftop bar is located by the pool. Happy hour is offered.

The Palm at Playa’s small print

Also known as

  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen
  • Palm Playa
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico


Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.15 per night
  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (return)

Ferry terminal shuttle service is offered for an extra charge.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Palm at Playa


  • In Centro
  • Central Square (4-minute walk)
  • Nuestra Senora del Carmen Catholic Church (5-minute walk)
  • Yucatek Divers (5-minute walk)
  • Quinta Alegria (7-minute walk)
  • Playa del Carmen Maritime Terminal (9-minute walk)
  • Pier Navega (12-minute walk)
  • Mamitas Beach Club (16-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 42-min drive
  • Free self parking
  • Limited parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

Recent reviews

Superb 9.2 From 237 reviews

The Palm at Playa
Very Good8.0
The hotel was great However do not take a room facing the street the whole night music at a club across the street prevented us from sleeping. Luckily the reception agreed to move us to a room located at the back of the hotel.i had upon checking requesting such room as I had been warned by a previous visitor's comments but the hotel did not gave us the room requested.
Pierre Victor, gb2 night romance trip
The Palm at Playa
Great alternative to the big all inclusive
Fantastic stay nothing too much trouble. Great staff especially the pool guys.
A Traveller, gb9 night romance trip
The Palm at Playa
VERY important to avoid street-side rooms
I intend to provide a full TripAdvisor review, but in the meantime here is the short version. This is a great hotel, the staff are friendly, the rooms are spacious and the location is great for access to the town, beach and otherwise BUT when booking ensure that you are not given a room which is street facing because those rooms are opposite a nightclub which does not shut until 7am every morning. On check-in, we were given a 'free upgrade' to one of these street-side rooms, at first we were so excited at this courteous gesture, only that evening/morning did we realise that we had been conned and we guessed that whomever had originally booked the suite had been given our room instead so that we could suffer the noise of the nightclub. I cannot stress enough that this hotel is great BUT getting a street-side room will ruin your vacation.
Ashley, gb5 night romance trip
The Palm at Playa
As good as the photod
Just fabulous. Great value for Playa. Amazing pool, lovely breakfast, great rooms. Wish I could live there.
Suzanne, gb5 night romance trip
The Palm at Playa
Very Good8.0
Amazing Honeymoon
The stay was amazing. The room was cleaned well every day. The rooftop pool area was fantastic, great food and drinks, very attentive staff. The breakfast in the restaurant was good, serving staff in the restaurant were great. Noisy bar across the street but quited down around 12-1am.
Braydon, ca10 night trip

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The Palm at Playa

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