Skip to main content

The Douglas Hotel

Property class: 3
City centre Hartlepool guesthouse with bar/lounge

Choose dates to view prices

In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

6.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (6)

  • Breakfast available
  • Bar/lounge
  • Meeting rooms
  • 24-hour front desk
  • Tour/ticket assistance
  • Banquet hall

Feel at home (4)

  • Television
  • Coffee/tea maker
  • Bath or shower
  • In-room climate control (air conditioning)
The current price is £94
includes taxes & fees
14 Apr - 15 Apr

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Similar properties

Lobby
Best Western The Grand Hotel Hartlepool
Hartlepool
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Restaurant
7.4 out of 10, Good, 337 reviews
The price is £55
includes taxes & fees
1 May - 2 May
Best Western The Grand Hotel Hartlepool
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Victoria Park - 7 min walk - 0.6 km
  • Hartlepool Maritime Experience - 14 min walk - 1.2 km
  • Museum of Hartlepool - 14 min walk - 1.2 km
  • Ward Jackson Park - 16 min walk - 1.4 km
  • Monkey Statue - 3 min drive - 2.0 km

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 10 min walk
  • Billingham Station - 18 min drive

Restaurants

  • ‪King Johns Tavern - ‬5 min walk
  • ‪Navy Club - ‬1 min walk
  • ‪The Showroom - ‬5 min walk
  • ‪The Park Inn - ‬8 min walk
  • ‪Costa Coffee - ‬8 min walk

About this property

The Douglas Hotel

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool. You can unwind with a drink at the bar/lounge, and continental breakfast is available daily.

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Bar/lounge

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Bath or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 10 for adults and GBP 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?

Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Douglas Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Douglas Hotel?

Sorry, there's no on-site parking at The Douglas Hotel.

What are the check-in and check-out times at The Douglas Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).

What's the area around The Douglas Hotel like?

The Douglas Hotel is in the heart of Hartlepool, a short 15-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Milll House Leisure Centre.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Douglas Hotel Reviews

6.8

Good

7.4

Cleanliness

7.0

Location

7.2

Staff & service

6.8

Property conditions & facilities

Popular mentions

Room
Bed
Service staff
Toilet
Shower
Lobby
Breakfast
Value
Bathroom
Parking

Reviews

Verified

10/10 Exceptional

Amazing room
Joshua, 1-night trip
Verified

4/10 Fair

The room was filthy, shower scalding and everything felt grimy. Did not feel safe.
ANDY, 1-night trip
Verified

2/10 Poor

Had to leave and book somewhere else. Room was cold, no heating, dirty, smelly. No hotel staff and didnt even get a key to the room. I am now chasing a refund. Do NOT stay at this hotel.
Andy, 1-night trip
Verified

2/10 Poor

The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin.
Kelly, 2-night trip
Verified

2/10 Poor

The room was dirty and smells cigarette. Number 6 door was playing music all night load. I would not book this place again. Very poor standards
Michael, 1-night trip
Verified

10/10 Exceptional

Really laid back and one of the only hotels who welcome homeless amazing people
Katlyn, 1-night trip
Verified

8/10 Very good

Good location and was walkable to town
Brian, 1-night trip
Verified

6/10 Good

Toilet was dirty and didn’t bother to clean the carpet of the room.
Awesome, 1-night trip
Verified

10/10 Exceptional

Great experience!

Great stay and good prices, good amenities nearby as well.
Faisal, 2-night trip
Verified

2/10 Poor

Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !!
Nikki, 1-night trip
Verified

2/10 Poor

bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish
Charles, 3-night trip
Verified

10/10 Exceptional

Good nights sleep

Decent for a night stay. Room was clean
Michael, 1-night trip
Verified

2/10 Poor

Never again

No one there just got a message to get in no toilet paper in the room blinds absolutely dirty window broken bleeding was all marked the tap in the bathroom wasn't fixed properly honestly will never stay again IV heard so many bad things about this hotel but wanted to give them a benefit of the doubt and find out for myself will not be staying again
Victoria, 1-night trip
Verified

8/10 Very good

Parking restrictions on streets around hotel
Matthew, 1-night trip
Verified

8/10 Very good

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Alan, 1-night trip
Verified

10/10 Exceptional

Good Value

Effective. Good bed. Good Wifi. Clean.
Svein Ola, 1-night trip
Verified

8/10 Very good

I don’t stay enought long yet ask me after week or two
Christopher, 1-night trip
Verified

2/10 Poor

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Kim, 2-night trip
Verified

8/10 Very good

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
STEPHEN, 2-night trip
Verified

6/10 Good

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Darren, 1-night trip
Verified

2/10 Poor

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Jamie, 14-night trip
Verified

6/10 Good

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Michael, 4-night trip
Verified

4/10 Fair

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Will, 1-night trip
Verified

2/10 Poor

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stephen, 2-night trip
Verified

6/10 Good

Barely adequate

I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Peter, 1-night trip