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All properties in Mecca, Saudi Arabia

Hotel Pullman ZamZam Makkah

5-star5 stars
Abraj Al-bait., Central Area Ajyad, Mecca, 21955, Saudi Arabia

Luxury hotel with 2 restaurants, connected to a shopping centre, near Abraj Al Bait Towers
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 1,579 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Delicious food
Room is all right

Hotel Pullman ZamZam Makkah

from £90
  • Classic Twin Room, City View
  • Superior Twin Room Partial Haram View
  • Kaaba view, Deluxe Twin Room, View
  • Presidential Suite, View
  • Executive Suite, View (Kaaba)
  • Presidential Suite, City View
  • Presidential Suite
  • Classic Twin Room, City View
  • Junior Suite, City View

What’s around Hotel Pullman ZamZam Makkah


  • Heart of Mecca
  • Kaaba (18-minute walk)
  • Great Mosque of Mecca (18-minute walk)
  • Abraj Al Bait Towers (7-minute walk)
  • Well of Zamzam (39-minute walk)
  • King Fahad Gate (3-minute walk)
  • Safa and Marwah (44-minute walk)
  • Makkah Mall - 5.9 mi / 9.5 km

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) 61-min drive

At a glance

Key facts

Hotel size

  • This hotel has 1,315 rooms
  • This hotel is arranged over 33 floors


  • Check-in time starts at 5 PM
  • Check-out time is noon
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. A valid permit to perform Hajj must be presented at the airport and hotel check-in from July 25-August 25, 2019. Guests without valid permits will not be able to check-in. For permit-related questions, please contact the hotel or airline directly. Contact information is provided on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • Couples wishing to share a room must provide proof of marriage

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Valet parking *

Payment types at the property

Other information

  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Working away
  • Meeting rooms
  • Conference space size (meters) - 100
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 2005
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Library
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Al Zahra – This restaurant serves breakfast, lunch and dinner.

Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.

Hotel Pullman ZamZam Makkah’s small print

Also known as

  • Hotel Pullman ZamZam Makkah Mecca
  • ZamZam Pullman Makkah Hotel
  • Hotel Pullman ZamZam Makkah
  • Pullman ZamZam Makkah Mecca
  • Pullman ZamZam Makkah
  • Hotel Pullman ZamZam Makkah
  • Hotel Pullman ZamZam Makkah Hotel
  • Hotel Pullman ZamZam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel Mecca
  • ZamZam Pullman Hotel


Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Early check-in can be arranged for an extra charge of SAR 200

Late check-out can be arranged for an extra charge of SAR 200

Valet parking costs SAR 250 per day

Rollaway beds are available for SAR 150.0 per stay

Buffet breakfast is offered for an extra charge of SAR 90.00 per person (approximately)

WiFi is available in public areas for SAR 20 per hour (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.4 From 582 reviews

Very good 8.0
Receptionist call Meshaal was very very good. There were no towels in the room and when they finally picked up the phone they took ages to send them I found a sewing pin on the floor next to my bed Thank god I didn’t have kids with me But it has a good location, breakfast was good. I would stay again
Alim, gbTrip with friends
Exceptional 10.0
gbFamily trip
Poor 2.0
Great location, poor receptionists
Totally unprofessional receptionists.
gb1 night trip
Poor 2.0
Horrible experience, Will not come & not recommend
Everything from start to end was just disappointing. Will never book in future & recommend others. Room booked was a Classic Twin Room for 4 Adults. Provided room was a Quad room with 4 ordinary & uncomfortable beds cramped in a 2 persons room. No sitting & dining area as specified. No space left to move in the room due to 4 beds. Hotel has available room but are not ready to check in till 5pm, unless you pay extra 220 SR! They call it as early check in fees! No place to sit in Lobby till you get the room. You need to stand all the time. Unsufficient toilatories, towels, slippers. They apologized for not providing Dental Kit!!! For everything you need to request many times. Room & bathroom not clean.HK not ready to change Bedsheet even on second day. Very cheap quality. Breakfast just basic. Very strict in check out policy. Don't care for guest satisfaction & happiness. Will not come again and strictly not recommend others. The only +ve thing was caring attitude of Nujood at reception in checking in us. She saw us standing for hours and arranged the room for us.
nadim, gb2 night family trip
Good 6.0
Rooms had some smell, think the rooms should be updated. Breakfast was very good. Location excellent.
gb7 night family trip

Hotel Pullman ZamZam Makkah

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