29 Mar 2023
The area felt unsafe. Thankfully we had a car, as I wouldn't have walked anywhere. It was surrounded by an industrial estate, with people sitting on the corners, pushing trollies and the rubbish was awful. There was a casino, that felt very out of place and I didn't understand the need for it. Air conditioning didn't work. Pool and rooftop bar said it was open until 10pm, it wasn't! The whole area was shut off. Very disappointed with this, as that was one of the reasons why we booked the hotel. Service at breakfast was atrocious! We had to clear a table in order to sit. We placed the plates and cutlery on the counter and they didn't even thank us or offer to clear the table. Coffee order was wrong, food order was wrong, and everything felt like an inconvenience to the two members of staff. They took our coffee order and then started chatting. When they were speaking in Spanish I very much felt like they were talking about us. We put the empty juice jugs on the counter in the hope that they would refill them, they didn't. Everyone who walked in didn't know what to do, people stood there waiting to be seated but no one acknowledged them or helped, it was embarrassing to watch. We actually told one man to sit down. We had the most expensive room and it didn't feel any different to a cheap hotel room. The toiletries were basic and stuck to the walls in dispensers. There was no door to the bathroom, which wasn't something we were aware of when booking. Would not stay again!
Hannah, 2-night trip
Verified Hotels.com guest review