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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Sandos Cancun All Inclusive

4.5-star4.5 stars
Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with pool bar, near La Isla Shopping Mall
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Breakfast
Tasty breakfast
Location
Great location
Pool
Great pool
Bar
Standard bar

Sandos Cancun All Inclusive

  • Deluxe Room Ocean or Lagoon Partial View with Balcony
  • Room
  • Laguna suite
  • Room
  • Superior Room Ocean or Lagoon Partial View

What’s around Sandos Cancun All Inclusive

Top spots nearby

Recommended by this property

  • La Isla Shopping Mall (20-minute walk)
  • Delfines Beach (32-minute walk)
  • El Rey Ruins (36-minute walk)
  • Tortuga Beach (3.3 mi / 5.3 km)
  • Cancun Convention Center (3.3 mi / 5.4 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 18-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 213 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkelling nearby
  • Waterskiing nearby
Working away
  • Business centre
  • Conference space size (feet) - 6254
  • Conference space size (meters) - 581
  • One meeting room
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1998
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch Smart televisions
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included
  • Motorised water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

Dining

Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkelling nearby
  • Waterskiing nearby

Sandos Cancun All Inclusive’s small print

Also known as

  • Sandos Lifestyle Resort All Inclusive
  • Sandos Cancun Inclusive Cancun
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  • Sandos Cancun Lifestyle Resort All Inclusive
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  • Sandos Cancun All Inclusive All-inclusive property Cancun
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • dos Cancun Lifestyle Inclusiv
  • Sandos Luxury Resort All Inclusive
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  • Sandos Cancun All Inclusive Cancun
  • Sandos Cancun Lifestyle Resort All Inclusive
  • Sandos Cancun All Inclusive All-inclusive property
  • Sandos Cancun All Inclusive All-inclusive property Cancun
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Parking height restrictions apply.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very good 8.2 From 770 reviews

Poor 2.0
Bad Arrangements
I am sorry to say that this hotel is badly organised and run. This started almost as soon as we arrived. We were checked in as someone else and later our room key did not work. This was inconvenient as was the fact that wi-go did not work. We were told that as it was a Sunday it was a resort wide problem. This was not true. We ended up having to take every device to the concierge to enable wi-fi. Arrangements for food were limiting. There were only two options per evening, During the week the menus never change which means you have the same menu two or three times. The portions in the Italian restaurant were small and the waitress was surly and certainly not friendly. The French restaurant was disappointing. My daughter ordered the Camembert cheesecake which in no way had any of the components of a cheesecake. Indeed despite still being hungry she could not eat it as the texture and taste made it almost inedible. I cannot recommend this hotel.
Nathalie, gb6 night family trip
Exceptional 10.0
Viva la Sandos!!
Fabulous resort. Amazing staff. Just to mention the amazing entertainment staff Emmanuel, Hamlet and Ximena. Keeping us laughing all day and all night. They make you feel very special. A great concierge service especially Eduardo. Very caring. Food is fresh and of a very high quality. Super presentation. Staff couldn’t do enough for you. Didn’t want to leave but might be going back very soon.
Shelley, gb6 night trip with friends
Very good 8.0
I would recommend the hotel for a vacation!
Overall,I liked the hotel.First of all I want to point out that the hotel is not very big,there are not many people there even if it is full,and it is pretty chill at the restaurants,swimming pool area and the private beach.I liked the hotel’s location.It is located in the middle of the hotel zone.The beach around the hotel was throughly cleaned from seaweed and trash every single day.If you walk by beach to the North,it becomes more and more dirty.My check-in to the hotel was not ideal.And I cannot say that the hotel front desk staff and the manager were helpful.Hotel has 5 different restaurants.I visited all of them.Food was usually good.But it could be better.And they also should add new dishes to the menu.Every single day it was exactly the same selection.My the most favorite restaurant was a Japanese one,my least favorite restaurant with the least delicious food was the one near the swimming pool.The swimming pool area was awesome! I liked how it was designed.The access to the beach is very easy.The thing I did not like about outside around the hotel is the smoking area.It is locating right outside of the hotel exit on the way to the pool.So you have to walk thru smokers to get to the pool or beach.Also I did not like the elevators.There are only 2 of them.They are very small and very slow.My room (#417) was big and very nice.I liked everything there.The bed was comfortable,mini-bar had a lot of different free drinks,nice bathroom with a big shower cabin and a bathtub.
Albert, us6 night trip
Very good 8.0
December trip
Overall very good. Nice selection of food and always friendly service. A few hot water issues and lack of good whiskey selection are my only gripes.
Matthew, us7 night trip
Fair 4.0
Food sucks
The food is horrible and any restaurant the food is old and horrible. Stay away from this hotel I’m very disappointed with my reservation I saw at the website in Expedia offering one room for more than 3 people and I have big surprise at check in They charge me for my wife 400 dollars for 4 days I was pay for 2 guest 645 dollars And I don’t have options I just pay but please read and call before book this hotel. Always you looking for good food Mexican food or something similar and I have big surprise The ranch dressing is water with ranch And the steak is like plastic Please think twice you can find better place with good food for less Be safe people
Mario, us4 night family trip

Sandos Cancun All Inclusive

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