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Adults-only resort with full-service spa, connected to the convention centre, near Malecon
The staff and the facilities at this hotel are great.The food is really good quality and…
Jan 4, 2020
Fantastic stay. Staff are super friendly and always there to help and the rooms are…
Dec 30, 2018
This property advises that it adheres to Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 18 years old are not allowed in the spa.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests under 18 years old are not allowed in the spa.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The accommodations were excellent and the hotel is centrally located (about a 30 minute walk to the romantica zone)
Andrew, 3 night trip, Feb 4, 2021
Verified Hotels.com guest review
It was wonderful. Only two complaints -- the hot tub was cold and the thermostat did not seem to work. Neither affected the fun we had at this resort. All the staff were top notch. Can't wait to go back. And they go the extra mile when you have a specific request.
Linda, 4 night family trip, Jan 12, 2021
Verified Hotels.com guest review
will never stay anywhere else in Puerto Vallarta. We were treated like family members the whole time very great service and wow so clean and sanitary.
gary, 4 night trip, Jan 10, 2021
Verified Hotels.com guest review
The property is amazing as well as the staff. The views are something you have to see for yourself. Loved all the choices even as an all inclusive.
5 night romance trip, Jan 2, 2021
Verified Expedia guest review
Beautiful campus and lovely rooms. The staff is helpful and attentive. Food is delicious.
9 night romance trip, Dec 29, 2020
Verified Expedia guest review
Definitely worth the price. Had a fantastic stay! Staff members were super friendly!
4 night romance trip, Dec 29, 2020
Verified Expedia guest review
The food is horrible, basic hamburger was the best they could offer. They had a few people at the pool serving drinks, with one bartender. I basically got a drink every two hours and had to get it myself most of the time as the waiters were spending more time elsewhere. This was the same everyday, didn't matter how many people were at the pool. The location of the resort, the beach, and the pool area were gorgeous. The only high point. My girlfriend spilled a little ketchup on the bed sheets when we were eating in the room. After the room was "cleaned" I noticed the sheet still had the same stain. I specifically asked to have the sheets changed. They NEVER changed the sheets the rest of the trip. Cleanliness gets a zero. Finally, do NOT stay here. Everytime I left the resort and came back I had no problems. When my girlfriend left on her own she had issues coming back in because she is mexicana. They asked to check her ID at the front every time. Worst money I ever spent at a resort.
Jon, 14 night trip, Dec 19, 2020
Verified Travelocity guest review
The staff bent over backwards to help in every way.
7 night romance trip, Dec 19, 2020
Verified Expedia guest review
The staff was super friendly and helpful. The resort was incredibly clean and the facilities were amazing. There is really not a thing we didn't like.
7 night romance trip, Dec 16, 2020
Verified Expedia guest review
The people were so friendly and accommodating they took great care of us
5 night romance trip, Dec 14, 2020
Verified Expedia guest review
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