Kasteel de Hoogenweerth

Outstanding location and accommodation!

First of all i arrived at 23:00 and i faced a building without sufficient lighting and i didn't even know if i was in the right place. I parked my car and i went to the reception and the door was locked. I knocked the door but nothing. No telephone to call, nothing at all. I googled their tel number and i called 3-4 times but nothing. After 5 min i called again and finally someone pick it up. They gave me a code to take the keys and i went to my room. Lucky i didn't sleep in the car. The room had a nice decoration but it was only for couples or single use. I was in a business trip and my partner asked me to stay in a different room . Very lucky because if he was in the same room we wouldn't even take a shower. There is not separate bathroom but next to the bed is the bathroom without door or walls. I tried later to put my bottle of water in the fridge and the door wasn't closing having as a result a burnt motor which was on all the time. I turn it off and i hope i saved their fridge from breaking down.

Beautiful property on the river across from an industrial area. The facility was nice and so were the rooms that were different from the usual. But, yes there must be a but, the staff at this hotel (front desk/customer service) were of no use. My wife and I attempted to go to bed at 22:00 since we had an early departure the following morning. We "attempted" to sleep but were unable to until about 4:00 the following morning due to guests at the room next to ours holding a party in their room with loud techno music, slamming of doors, and loud conversations. There was nobody to reach at the hotel to assist with this issue since they departed at 18:00. Tried to both email and call the staff but received no response or assistance. At 3:30 had to get up knock on their door and asked the guests to keep it down but this request was ignored. At check-out in the morning, I inquired about why no one had returned my call or emails and the front desk stated that they did not receive any calls. So beware, if you have an issue at this hotel, you cannot expect to receive any service.