Clayton Hotel Birmingham

Hotel was lovely! I decided to get away for a week and got a nice suite at a good price. I got checked in on the Sunday and was happy. Got to the room and all sorted, the room was absolutely boiling! Had a look at what I thought was the aircon as it was advertised to have aircon but didn’t seem to be working. Left it as I’m not the sort of person to complain. Monday came along and got to about half 10 and All I could hear was banging and drilling. Just so happens the hotel was being renovated. Nothing to say this was happening on hotels.com when I booked or even still now. Safe to say my nice chilled break wasn’t so nice and chilled. Don’t get me wrong. The staff and the hotel is beautiful, the room was really nice. Big deep bath! Nice rainfall shower. It was just the noise and no aircon. Just climate control.

Very nicely decorated and appointed hotel with a nice bar, descent restaurant and very good breakfast. Minor criticism is the water pressure being a little lacking and disappointing when there is a huge “rain” shower head. What made this hotel stand out for me and I travel a lot was the absolutely fantastic service by the staff all around. It was in-rushes but nothing was too much trouble, everything was done cheerily and almost jokingly but perfectly on the right side of politeness. What it basically felt like is that the staff actually wanted to be there and help rather than just “doing their job”. I guess a well done to the management for creating the right culture. Will be my hotel of choice in Birmingham moving forward

great central location- nice modern comfortable hotel and good value for central birmingham stayed here a few times now and these was best experience so far

Would have been a little happier with complimentary fridge contents that other hotels at a similar price offer.

Was a good stay. Hotel is nice and clean. Staff are accommodating and helpful.