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Hotel Czarny Potok Resort SPA & Conference

Photo gallery for Hotel Czarny Potok Resort SPA & Conference

Front of property
In-room safe, desk, blackout curtains, iron/ironing board
Food court

Overview of Hotel Czarny Potok Resort SPA & Conference

Hotel Czarny Potok Resort SPA & Conference

4.0 star property
4-star beach hotel with bar/lounge, near Gromada ski lift
9.2 out of 10 Superb
9.2/10 Superb

109 verified guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Ul. Czarny Potok 65, Krynica-Zdroj, Lesser Poland, 33-380
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Spa services
  • Massage/treatment rooms
For families
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

Room options

About this area

Getting around

  • Kraków (KRK-John Paul II - Balice) - 132 min drive
  • Krynica Station - 7 min drive
  • Muszyna Station - 14 min drive
  • Plavec Station - 32 min drive
  • Airport shuttle (surcharge)


  • Pizzeria U Walusia - 8 min drive
  • Oberża - 8 min drive
  • Andrzej Bielak Cafe Del Mondo - 6 min drive
  • Pod Zieloną Górką - 7 min drive
  • Węgierska Korona. Pizzeria - 7 min drive

About this property

Hotel Czarny Potok Resort SPA & Conference

Hotel Czarny Potok Resort SPA & Conference is a great choice for your beach stay in Krynica-Zdroj. Guests in the mood for pampering can indulge in massages, facials and body scrubs, and the indoor pool provides fun for everyone. Jan Kiepura, one of 3 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include a free kid's club, a bar/lounge and a fitness centre.


English, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 236 rooms


  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free children's club


  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited
  • Free off-site parking nearby


  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Bowling alley
  • Children's menu

What to do

  • Bowling alley
  • Mini golf
  • Mountain biking
  • Pool table
  • Ping pong
  • Access to nearby indoor pool
  • Hiking/biking trails nearby
  • Rafting nearby
  • Downhill skiing nearby
  • Zip-lining nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Ski storage
  • Romance packages


  • 12 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Dressing gowns
  • Children's dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.


Jan Kiepura – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available.
Chopin – This restaurant serves breakfast and dinner. Open daily.
Włoska – This theme restaurant specialises in Italian cuisine. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 5.40 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for PLN 269.0 per day


  • Pets are allowed for an extra charge of PLN 115 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 11 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property may place guests in another building if the main building is full.

Also known as

Czarny Potok Krynica-Zdroj
Czarny Potok Resort
Czarny Potok Resort Krynica-Zdroj
Czarny Potok Spa & Conference
Hotel Czarny Potok Resort SPA & Conference Hotel
Hotel Czarny Potok Resort SPA & Conference Krynica-Zdroj
Hotel Czarny Potok Resort SPA & Conference Hotel Krynica-Zdroj

Frequently asked questions

Does Hotel Czarny Potok Resort SPA & Conference offer free cancellation for a full refund?
Yes, Hotel Czarny Potok Resort SPA & Conference does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Czarny Potok Resort SPA & Conference?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Czarny Potok Resort SPA & Conference?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 7 AM to 11 PM.
Are pets allowed at Hotel Czarny Potok Resort SPA & Conference?
Yes, pets are welcome. There's a charge of PLN 115 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hotel Czarny Potok Resort SPA & Conference?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Czarny Potok Resort SPA & Conference?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Czarny Potok Resort SPA & Conference?
You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Czarny Potok Resort SPA & Conference and nearby?
Have fun during the warmer months with activities such as mountain biking. Additional recreation on-site includes bowling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room. Hotel Czarny Potok Resort SPA & Conference also has an arcade and a garden, as well as access to a nearby indoor pool.
Are there restaurants at or near Hotel Czarny Potok Resort SPA & Conference?
Yes, there are 3 on-site restaurants, featuring international cuisine.
What's the area around Hotel Czarny Potok Resort SPA & Conference like?
Hotel Czarny Potok Resort SPA & Conference is located a short 18-minute walk from Gromada ski lift.







Staff & service




Property conditions & facilities




10/10 Exceptional

Aneta, 1-night trip
Verified guest review

6/10 Good

Verified Expedia guest review

8/10 Very good

Tomasz, 1-night trip
Verified guest review

10/10 Exceptional

Porter, 1-night trip
Verified guest review

10/10 Exceptional

Raquel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect Thanks
Tahiz, 3-night trip
Verified Expedia guest review

10/10 Exceptional

jaroslaw, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place
Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views
Adam, 1-night business trip
Verified guest review

10/10 Exceptional

Great stay, great hotel.
Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!
D, 1-night business trip
Verified guest review

4/10 Fair

Deserves 2 stars at best. Terrible price/quality.
Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night
Maciej, 1-night trip
Verified guest review