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1 room, 2 adults

Hard Rock Hotel Cancun - All Inclusive

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500, Mexico

4.5-star beachfront hotel with spa, near Aquaworld
  • Free buffet breakfast, free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
WiFi
Good internet service
Vibe
Awesome vibe

Hard Rock Hotel Cancun - All Inclusive

from £333
  • Deluxe Room
  • Deluxe Gold two double beds, lagoon view
  • Deluxe Platinum king bed, ocean view
  • Deluxe Diamond, Ocean View
  • Deluxe Family, lagoon view
  • Deluxe Platinum, two double beds, ocean view
  • Deluxe Gold king bed, Lagoon view
  • Rock Suite Platinum, ocean view
  • Rock Royalty Level- Deluxe Platinum
  • Deluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Room, 2 Double Beds (Gold- Pure)
  • Rock Suite Platinum, Ocean View

What’s around Hard Rock Hotel Cancun - All Inclusive

Top spots nearby

Recommended by this property

  • Aquaworld (8-minute walk)
  • Cancun Interactive Aquarium (21-minute walk)
  • La Isla Shopping Mall (23-minute walk)
  • Delfines Beach (30-minute walk)
  • El Rey Ruins (33-minute walk)
  • Tortuga Beach (3.4 mi / 5.5 km)
  • Cancun Convention Center (3.5 mi / 5.6 km)
  • Langosta Beach (3.9 mi / 6.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 20-min drive
  • Airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4-12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 24-hour room service
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Pool sunloungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities

Spa

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures.

Dining

The Market – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Frida – This restaurant specialises in Mexican cuisine and serves lunch and dinner.

Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.

Zen – This restaurant specialises in Asian cuisine and only serves dinner.

Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner.

Hard Rock Hotel Cancun - All Inclusive’s small print

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Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 716 reviews

Very good 8.0
Hard Rock Stay March of 2018
Before i arrived to cancun i called the hotel and the person that answered the phone was very rude he told me i couldn't confirm my reservation and when i asked for his name he transferred me to someone else. The next person i spoke with was a little nicer. Upon arrival to the hotel we had to wait 3 hours before checking in they WILL NOT give you an early check in! they made no attempt to even check and see if an early check in was possible. on top of that they told us we could check in at 3 and didn't check us in until 4. AND they will NOT let you get a late check out. So the staff who answers phones and the policies can be better. The staff that worked the restaurants were awesome! they were very friendly and made sure you were happy. The women who actually checked me in the room when it was finally ready was really nice as well (can't remember her name) but she upgraded my room for free and was very apologetic. The rooms are AWESOME! the room was so nice and clean. Over all i really enjoyed my stay and would recommend this hotel to someone else. Oh and we got con'ed by one of the hotel staff to use a shuttle service for 50 dollars to go to our excursion that was only 12 min away. The next day we found out we could have taken the bus for 1 dollar! i would advice anyone staying here to just take the BUS! there is a BUS stop right outside the hotel gate.
Asia, usOther trip
Very good 8.0
I really loved the view from our room, which ended up being the presidential suite. However, it cost quite a bit extra. The food was good, but the room service could have used some improvement as they got our order wrong quite frequently. This likely was due to the phone lines being down for almost a week of our stay. The service personnel were very impressive and hard working (I.e. waiters, beauty salon personnel etc..)z. The on property sales people also were extremely aggressive and seemed to get irritated when we didn’t want to buy what they were selling when in fact we spent over $5,000 to stay at the hotel. They just seemed to want more money and for us to make quick decisions to spend lots of money. I believe overall, the hotel is in desperate need of a massive renovation. I saw several elevators out of order the entire 10 days we were there. The sliding door in our presidential suite was broken, which is embarrassing for such a high priced room. The condition of the property is very poor. The owner should invest at least $100M or more to upgrade everything. It didn’t represent the Hard Rock name well.
us10 night family trip
Exceptional 10.0
Great property with amazing staff. We loved the entertainment by the pool by Batman and his team. From the foam party to bingo and ballloon fight it was all sooo fun. They really tried to involve everyone in the activities. Day one we met Ivan Vega as our pool waiter. He went above and beyond. Day two we sat elsewhere and although good service it was nothing like Ivan. Ivan anticipated our every need. FIND IVAN!!! From then on we only sat in Ivans section. The food at this resort is very good! I recommend the Italian restaurant. And breakfast at Zen! The one improvement could be on the use of resort credit. They seem to not promote the use much and unless you seek it out you won’t know about it. We had $1500 per person but the entire time thought it was $1500 per room. So we left without using our full credit. We did get massages which Juan was great!!! We also did an excursion to Garafon, tequila tasting, and day beds with our credits. Ivan truly made our stay more pleasant! Always grabbing the top shelf liquor and even remembering our drinks as complicated as we were. He’s an asset to the hotel! I would stay here again 100%
Claudia, usOther trip
Very good 8.0
7.5/10 We took a family trip with the kids and our original room had a very strong odor like glue or something similar to that. It was so strong for us let alone the little ones. We called them Immediately to request a room change and they did within 10 minutes, however we felt like that should have been checked prior to our arrival. You couldn’t miss the smell (minor hick up) no big deal. The next day and after a long day at the beach & pool with the kids. We came back to a room that looked like got missed my housekeeping. We were shocked because that was not expected at all (MAJOR HICK UP). No fresh towels nothing has been touched didn’t even take the trash that had diapers. All we wanted at that moment was a clean room after a long day and that didn’t happen. We waited another 10 min just for towels. that was not expected from from the Hard Rock. The positives: Beach front. Great staff. Ciao, Zen, and the Market are nice restaurants. I would recommend the Market If you are with kids. It’s a buffet place, you have a lot of options and you don’t have to wait 15 minutes to get your food. Our 5 years old daughter loved it because she could pick what she wanted to eat right there instead of ordering from the menu and wait. The kids club is a must go place for families with children. They have daily activities and they can keep them entertained there. All inclusive but tipping goes a long way. If you take care of the stuff they definitely hook you up.
SIMO, us3 night family trip
Exceptional 10.0
Great hotel!
We had a great experience and so much fun in this hotel. We were there on our honey moon so they gave us a champagne bottle present and a special honeymoon dinner and jacuzzi experience.The hotel is great and they always have activities for everyone so you can't get boring. Apart from a few negative points I mention below, the experience was great and we would love to go back someday in the future. - We really enjoyed the honeymoon dinner at the Italian restaurant with the menu they suggested, but we thought it would be nicer to just choose the plates from the menu and eat all we wanted as everyone else. The normal plates from the menu were looking tastier than the special honeymoon dinner we had. - Food and cocktails are nice at all the restaurants and bars, but we thought it could be better for the price we paid to stay there. Fine dinner restaurants outside the hotel have better food and bars have better cocktails than the ones you can eat inside the hotel. The all-inclusive service is great because you don't need to plan anything for the whole day and you can stay there drinking and eating so that's great, but if you are looking for really great food and cocktails, this is not the best place. - The money credits you got to use in the hotel are useless. We got $600 credit, but you can only use the credit to pay 80% the value of the overpriced services they offer and have to pay the rest 20% by cash, which ends up being very expensive.
Yuki, jp1 night romance trip

Hard Rock Hotel Cancun - All Inclusive

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