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Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Front of property – evening/night
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Hard Rock Hotel Cancun - All Inclusive

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 star property
All-inclusive beachfront property with spa, near Aquaworld

7.8/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is £427
Price available on 12/12/2022
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Garden

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 37 min walk
  • Forum Beach - 12 min drive
  • Cancun Convention Center - 14 min drive
  • Tortuga Beach - 17 min drive
  • Langosta Beach - 19 min drive
  • Turtle Beach - 22 min drive
  • Puerto Cancun Marina Town Center - 25 min drive
  • Plaza Las Americas - 29 min drive
  • Ultramar Ferry Puerto Juárez - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Puerto Madero - 4 min walk
  • Mole - 13 min walk
  • Bana - 13 min walk
  • Naos - 13 min walk
  • Nebbiolo - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

At Hard Rock Hotel Cancun - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be a five-minute drive from La Isla Shopping Mall. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and manicures and pedicures. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club and a health club. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global), Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 601 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:30 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 50 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Ping pong
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference centre (16408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Spa

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto – This poolside family restaurant specialises in pizza and serves lunch and dinner.
Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.
Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.
Toro – Overlooking the ocean and garden, this steakhouse only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per week

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (third-party expert - Global)
  • Intertek Cristal (third-party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 12 Dec 2022 start from £427, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Cancun - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hard Rock Hotel Cancun - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 150 per pet, per week.
Is parking offered on site at Hard Rock Hotel Cancun - All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hard Rock Hotel Cancun - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 34 per person roundtrip.
What are the check-in and check-out times at Hard Rock Hotel Cancun - All Inclusive?
You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hard Rock Hotel Cancun - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Hard Rock Hotel Cancun - All Inclusive and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Cancun - All Inclusive also has 2 swim-up bars, a Turkish bath and spa services, as well as an arcade and a garden.
Are there restaurants at or near Hard Rock Hotel Cancun - All Inclusive?
Yes, there are 5 on-site restaurants, featuring pizza, garden views and poolside dining. Nearby restaurants include Puerto Madero (4-min walk), Mole (13-min walk) and Bana (13-min walk).
What's the area around Hard Rock Hotel Cancun - All Inclusive like?
Hard Rock Hotel Cancun - All Inclusive is a short 9-minute walk from Aquaworld and 16 minutes' walk from Ballenas Beach. Travellers say that this property is in a good location.

Overall score and ratings

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Poor

Paid twice for hotel on the hotel and on hard rock
Good day , the hotel did not honor the payment i made to hotels.com on their page. Once in site I had to pay for the stay again, This means i paid double. Once on hotels.com and once directly to the hotel. This is highly un satisfactory.
Jesus, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The whole property and service is overrated. They want to sell their membership no matter what. The food was okay... the rooms are not top of the line. AC licks... the tv is old... they are remodeling... the pool tiles are missing... the chairs are old... but the staff work there back off. They are friendly and nice. Food is not great.
Veronica, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Everything was great, very nice place to be with the family and friends. Good food, drinks the only thing I didn’t like is that while you are there the first morning they try to sell you memberships of the best hotels and make you loose like two hours of your time you don’t even had your breakfast in peace with this people talking. When you go there to relax not to be force to buy stuff that sometimes you don’t need or want…
YANEIRA SCARLET MARTE, 4-night romance trip
Verified Expedia guest review

4/10 Fair

No fue lo que esperaba
Yoselin, 7-night family trip
Verified Expedia guest review

4/10 Fair

Slavojka, 6-night trip
Verified Expedia guest review

2/10 Poor

Staff unfriendly. Not willing to accommodate guess. It is what it is. No care for guess getting upset. Water was constantly dripping from Ac in our room that was right by the sink where we have to stand and get ready. Can’t avoid
Karan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Si
Silvia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Diana, 4-night trip
Verified Expedia guest review

8/10 Very good

Very friendly staff, the hotel is a little dated but they are working on renovations.
Keyan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It is a good place to go on vacations. Very good services.
Felicia, 2-night romance trip
Verified Expedia guest review