Skip to main content.
All properties in Mecca, Saudi Arabia
1 room, 2 adults

Swissotel Makkah

5-star5 stars
King Abdul Aziz Endowment, Mecca, 21955, Saudi Arabia

Luxury hotel with bar/lounge, near Well of Zamzam
  • Free WiFi in the lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,236 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
WiFi
Regular internet service

Swissotel Makkah

from £120
  • Classic Room, 1 King Bed, View
  • Classic Triple Room, City View
  • Classic Triple Room, View (Haram)
  • Classic Triple Room, View (Kaaba)
  • Junior Suite, City View
  • Junior Suite, View (Haram)
  • Junior Suite, View (Kaaba)
  • Classic Room, City View
  • Classic Room, View (Haram)
  • Classic Room, View (Kaaba)
  • Classic Room, City View
  • Classic Room
  • Quadruple Room
  • Quadruple Room (kaaba view)
  • Room, 2 Bedrooms, City View
  • Room, 2 Bedrooms (Kaaba View)
  • Quadruple Room (Haram View)

What’s around Swissotel Makkah

Landmarks

  • Heart of Mecca
  • Well of Zamzam (3-minute walk)
  • Abraj Al Bait Towers (32-minute walk)
  • Safa and Marwah (4-minute walk)
  • King Fahad Gate (41-minute walk)
  • Kaaba - 2.1 mi / 3.3 km
  • Great Mosque of Mecca - 2.1 mi / 3.3 km
  • Makkah Mall - 7.2 mi / 11.6 km

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) 74-min drive

At a glance

Key facts

Hotel size

  • This hotel has 1,487 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time 6:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • No parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • 24-hour room service
Working away
  • Business centre
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • Arabic
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Digital TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

On-site venue – This fine-dining restaurant specialises in Mediterranean cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered.

Cafe Swiss – On-site restaurant. Happy hour is offered. Reservations are required.

Al Rowad Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Swissotel Makkah’s small print

Also known as

  • Swissotel Makkah Hotel Mecca
  • Swissotel Makkah Mecca
  • Swissotel Makkah Hotel Mecca
  • Swissotel Makkah Hotel
  • Swissotel Makkah Mecca
  • Swissotel Makkah
  • Swissotel Makkah Hotel
  • Swissotel Makkah Mecca
  • Swissotel Makkah Hotel Mecca
  • Swissotel Makkah Hotel

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Buffet breakfast is offered for an extra charge of SAR 90 for adults and SAR 45 for children (approximately)

WiFi is available in guestrooms for SAR 15 per hour (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.2 From 308 reviews

Very good 8.0
One of the closest hotel to the Haraam
Great thing about this hotel, it’s located close to the Haram. And if you get the Kaaba view it’s worth it. Price wise, very similar to other 5 hotels nearby, including Fairmont but the difference is fairmount staff have better customer service. My main concern is the staff at reception, it seems like they don’t know what they are doing. First, they couldn’t find my booking. Then when I showed them the reference number they asked me to pay for a confirmed booking of $1700. The guy didn’t even know how to use the system. I already booked for a room with Kaaba view do that’s what I expect. After a good 20 minutes wait he finally gave me the keys just to find out minutes later that the keys was not working. After all that he had the nerves to ask me to give him a good review. Seriously, is he denial or what? And I don’t get it why is it so hard for them to smile? Isn’t that part of sunnah especially? The prophet (PBUH) asked people to smile, it’s an act of charity. Every time I pass by the reception I just looked away because they give people this unpleasant attitude. But bless the people who cleaned my room. They were so positive and really made a difference. Breakfast option is the exact same thing everyday and staying for a week was getting bored there. All I eat for breakfast in Canada is sliced fruits and cereal for breakfast but they didn’t even have different fruits options available except a whole pear, bananas and oranges on the table... Dissapointing overall!
Rizi, caOther trip
Good 6.0
On the face of it Swissotel Makkah has it all for your umrah/hajj going visitor: 1. Great location right in front of the Haram. The hotel is inside Makkah Towers & provides access to the mall, food courts etc. Handy during hectic sehri/iftar times. 2. Modern fittings & most of the conveniences you'd expect of a major hotel. As with other Swissotels' i have stayed at, decor is inoffensive & neutral. Could perhaps do with a dash of colour here and there. 3. We went with the half board package which covered iftar but not sehri. Given the options available in the food courts outside, this worked out fine. The food during iftar was extremely good. The restaurant had great variety and comfortably catered for the swarms of people decendeding at iftar time each night. I did notice huge amounts of food wastage each night though as guests over-plated at the buffet. I hated this given we’re in the middle of Ramadan & in a country where many live hand to mouth each day. 4. Hospitality in Saudi is poor. I’m a low maintenance traveller & don’t need doting on by staff. But the lack of basic manners, courtesy, and even a simple smile, for me goes a long way to making one feel welcome, not just in the hotel but in the visiting country as a whole. Only the cleaners & 2 of the service staff (Zaki at the front desk/ lady at the restaurant check-in area) were genuinely approachable. There’s also an obvious difference between the way Saudi nationals are treated compared Overseas guests. V poor
Riaz, gbOther trip
Good 6.0
Courteous Managers...But I would not stay again
Upon check-in, I was told to pay for the stay. When I had already paid in advance on hotel.com. Despite showing the receipt, they still charged my card again. Upon approaching Deputy Duty Manager, I was paid back in cash the following day. The service was very poor. It generally took 3 calls on an average to get anything delivered to the hotel and we did not go in a busy season. The buffet breakfast is geared towards Arab population which is probably 90% of their clientele. For Asians, there were limited options. They Deputy Duty Manager tried to make it up through his courtesy and sending free desserts and fruits which was very nice of him. But given the overall experience, I would not stay there again.
as5 night family trip
Very good 8.0
Although the hygiene and tidiness of the hotel was to a satisfactory levels and the walk to the al haram was close to a 1-5mins depending on the rush. The workers however are cunning, we arrived at the hotel just after midnight after a journey from Madina ready to start our umrah. They took advantage of the situation and bumped the exchange rate to 4.69 rayals per pound when outside the hotel it was 5.25 per pound. As it was late and we were exhausted yet to preform umrah we suggested to pay tomorrow as they had my bank details and other exchange rate stores were closed. THey refused and said we can’t check in without making a full payment. The cleaners where friendly and efficient and they have a good system in place. They could make improvement with the delays of the lifts that would sometime mean we miss Jamaat.
Tuta, gbOther trip
Very good 8.0
Ideal Hotel location as close as possible to Haram
Hotel ambience, staff, location and breakfast - all what you need during your stay are just perfect. Although bathroom wash area is little small and dark but fine and has got all the required facilities. Breakfast and hotel location are the highlights. Pancakes and Beef mince with peas ... I am still missing :) Hotel staff are quick and really helpful. The lower 4 floors have got food court, shopping options, money changer and grocery stores as well, so you will get everything you need just inside the clock tower hotels. Ideal distance from Haram, would take about 4-5 mins from your room to Haram area. Speakers in the room for Haram azaan is an added highlight, so you can leave after azaan, enough time to be in Jamaat. Highly recommended if you are on a shorter trip and want to spent most of the time in Haram with an option to come back to hotel whenever you want just within 10 minutes
K, gbOther trip

Swissotel Makkah

Is the description of this property not correct? Tell us