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Neptune Hotels Resort, Convention Centre & Spa

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Indoor pool, 4 outdoor pools, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Indoor pool, 4 outdoor pools, pool umbrellas, pool loungers

Overview of Neptune Hotels Resort, Convention Centre & Spa

VIP Access

Neptune Hotels Resort, Convention Centre & Spa

5-star property
Luxury Kos hotel with full-service spa, connected to the convention centre

9.4/10 Exceptional

224 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Mastichari, Kos, 853 02

Room options

About this area

What's nearby

  • On the beach
  • Tigaki Beach - 23 min drive

Getting around

  • Kos (KGS-Kos Island Intl.) - 8 min drive
  • Kalymnos (JKL-Kalymnos Island National) - 173 min drive
  • Leros Island (LRS) - 27.5 miles/44.3 km

Restaurants

  • The traditional house - 2 min walk
  • Tam Tam Beach Bar - 5 min drive
  • Amvrosia - 11 min drive
  • Lovemade - 12 min drive
  • Avli - 12 min drive

About this property

Neptune Hotels Resort, Convention Centre & Spa

At Neptune Hotels Resort, Convention Centre & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll have access to on-site snorkelling, windsurfing and sailing. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. Offering ocean views, Umami Asian Restaurant serves Asian cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 beach bars, an indoor pool and a free kid's club. The pool and helpful staff get great marks from fellow travellers.

Languages

English, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks available for guests
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a EUR 60 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 569 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 2:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • 2 beach bars
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Canoeing
  • Sailing
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Horse riding nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 37 buildings/towers
  • Built in 1991
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • 4 outdoor pools
  • An indoor pool
  • Free water park
  • Shopping centre on site
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • German
  • Greek

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Neptune Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Dining

Umami Asian Restaurant – Overlooking the ocean and pool, this theme restaurant specialises in Asian cuisine and only serves dinner. A children's menu is available.
Taverna – This poolside restaurant specialises in Greek cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Osteria – Overlooking the ocean and garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.
MEATing Grill House – This steakhouse specialises in American cuisine and is located by the pool. Open selected days.
Main Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of EUR 50.00 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site PCR COVID-19 testing is available for a EUR 60 fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations are required for on-site testing.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Neptune Convention Centre
Neptune Convention Centre Kos
Neptune Hotels Resort
Neptune Hotels Resort Convention
Neptune Hotels Resort Convention Centre
Neptune Hotels Resort Convention Centre Kos
Neptune Hotels Convention Centre Kos
Neptune Hotels Convention Centre
Neptune Hotels Resort Convention Centre Spa
Neptune Hotels Resort, Convention Centre & Spa Kos
Neptune Hotels Resort, Convention Centre & Spa Hotel
Neptune Hotels Resort, Convention Centre & Spa Hotel Kos

Frequently asked questions

Does Neptune Hotels Resort, Convention Centre & Spa offer free cancellation for a full refund?
Yes, Neptune Hotels Resort, Convention Centre & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Neptune Hotels Resort, Convention Centre & Spa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Neptune Hotels Resort, Convention Centre & Spa?
Yes, there are 4 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Neptune Hotels Resort, Convention Centre & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Neptune Hotels Resort, Convention Centre & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Neptune Hotels Resort, Convention Centre & Spa?
You can check in from 3:00 PM - 2:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 50.00 (subject to availability). Express check-in and check-out are available.
What is there to do at Neptune Hotels Resort, Convention Centre & Spa and nearby?
Have fun with on-site activities such as mountain biking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Neptune Hotels Resort, Convention Centre & Spa also has 2 poolside bars, 2 beach bars and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Neptune Hotels Resort, Convention Centre & Spa?
Yes, Umami Asian Restaurant offers Asian cuisine, garden views and poolside dining. Nearby restaurants include Tam Tam Beach Bar (2.4 mi), Amvrosia (6.1 mi) and Lovemade (7.2 mi).
What's the area around Neptune Hotels Resort, Convention Centre & Spa like?
Neptune Hotels Resort, Convention Centre & Spa is located a short 1-minute walk from Aegean Islands.

Reviews

9.4

Exceptional

9.5/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Only stayed one night on our way to Kalymnos to climb, but it was excellent. They gave us late check out so we could take a dip in the ocean after an excellent breakfast buffet. Will stay here again.
Marc, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Property was clean, modern and well maintained. I did not like the reception desk, they were not very helpful and were not informative at all. Really disappointed about the reception desk.
Athanasios, 1-night family trip
Verified Expedia guest review

8/10 Very good

Josie, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice complex.
Richard, 7-night family trip
Verified Expedia guest review

6/10 Good

I arrived near midnight due to a delayed flight and was tired and disappointed with the room. The bathroom looked at least 15years old and the bedroom looked like it needed refurbishing. I paid 273Eu/Au$404) for an overnight sleep and breakfast. When I asked the next morning for an extension of time I was told the room was available from 3pm and only a one hour extension could be given till 12 otherwise I would have to pay further 50Eu. The receptionist was very disrespectful ...as if i could of arrived by 3pm and feel further customer service is needed I did like all the facilities and the breakfast but to me I remember a hotel by the staff and would have to say my stay was over priced and disappointing
Sheridan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay at the Neptune Hotel and Resort. We were traveling with young children and they absolutely LOVED the staff, splash pad, playground, and other activities at Neppi Land. We had an Executive Beach Front apartment located on the ground floor of a 3 floor building. While the interior seemed a bit tired and dated and had no microwave (isn’t that standard?) the area outside our room was immaculate. We were very impressed with how well-maintained the pools were as well as the grounds and the restaurants. We ate at Troja Bar, Gelateria, Osteria, Main Restaurant, and Umami. Only disappointment was Umami where the fish (esp the shrimp) was not fresh. When you’re on an island you expect the seafood to be excellent and this place really missed the mark. However, the ambiance and service at all the restaurants was very good and the breakfast buffet was well-stocked with an incredible variety of delicious food. Another thing to note is that this resort primarily caters to Germans, so it was difficult finding English language reading materials in the stores (almost all the magazines and books were in German, including all the tourist guides and books on Greek mythology). Overall, we had a wonderful time and would likely book again, though might consider upgrading to one of the newer suites and request a room not on the bottom floor.
Julie, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was simply fantastic!
Thomas, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Neptune Hotels delivers high quality service
Amazing place. There are five restaurants to choose from on the property. Four restaurants specialize in a different type of cuisine: Italian, Greek, Asian fusion / Japanese / Chinese, BBQ / Tex-Mex. The main restaurant is buffet style with something for everyone. Very kid friendly. It exceeded my expectations.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay in October
Great hotel / resort. Resort looks great and is well maintained, rooms are clean, beds are good, showers are great. Multiple swimming pools, direct on the beach (Nice sand strands, with free beds and umbrellas). Multiple restaurants on the resort and spa/massage facilities. We loved Epikouros as well, a snackbar with cocktails, the best Gyros in Kos, and all football matches. This is right at the entrance of the resort. The gym on the resort is also great. Many other sport facilities (tennis, basketbal field, mini golf) but we did not use this. The resort is in the middle of the Islnd so when you want to take the bus or rent a car it is perfect as well. Friendly staff, great vacation!
Allard, 10-night trip
Verified Hotels.com guest review