Holiday Inn Sittingbourne

Great place to stay - unfortunately ruined by being unlucky enough to have the room next to noisy guests up until 4am - so not much sleep.

Nice, modern, clean Holiday Inn. Staff at breakfast very friendly and were able to confidently tell me which breakfast options were vegan-friendly. Had to wait for my veggie sausages to be cooked but it was worth it, and it's better than wasting them.

The only strange thing was the reception desk tried to charge me for the room when I left which was strange as your previous emails confirmed I had already paid. The receptionist was great and very understanding and I forwarded your confirmation emails to her to take this up with you. So the only small gripe is that the hotel weren’t aware that I had already paid for the room, so you may want to check this with your system to see if they were notified correctly!

I booked a double but was allocated a twin. The room was noisy - slamming doors in the corridor, some sort of continual machinery hum and a repetitive high pitched squealing noise, like Mickey Mouse snoring that led me to look for my earplugs at bedtime. The lighting panel is a mystery - see photo (no instructions). But the worst thing was being woken by a fire alarm at 07.10 with a tannoy ordering immediate evacuation of the building. When I stumbled in my pyjamas from the fire escape into the car park a couple of minutes later I was surprised to find nobody else mustering, and looking back at the hotel I saw that the receptionist was still at her desk and the restaurant was full of guests chatting over breakfast. It turned out to be a false alarm due to burned toast. Thanks a lot guys, and especially for letting me know.