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Hotel ZERMAMA Zermatt

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Grand Double Room, Balcony | Premium bedding, minibar, in-room safe, blackout curtains
Classic Suite | Premium bedding, minibar, in-room safe, blackout curtains
Heated floors

Overview of Hotel ZERMAMA Zermatt

Hotel ZERMAMA Zermatt

3.5-star property
Mountain hotel with restaurant, near Zermatt-Furi Gondola

9.4/10 Exceptional

95 verified guest reviews

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Connecting rooms available
  • Bar
  • Laundry facilities
The price is £344
Price available on 29/1/2023
Matterstrasse 23, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • Heart of Zermatt
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 76 min drive
  • Geneva International Airport (GVA) - 80 miles/128.7 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Train station pickup (surcharge)


  • Le Mazot - 3 min walk
  • Pizzeria Le Vieux Valais - 4 min walk
  • Restaurant Walliserstube - 5 min walk
  • Le Gitan - 6 min walk
  • Saycheese! - 6 min walk

About this property

Hotel ZERMAMA Zermatt

Located near a train station, Hotel ZERMAMA Zermatt is a great choice for a stay in Zermatt. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights at this Art Deco hotel include a snack bar/deli and a terrace. Fellow travellers say good things about the helpful staff and overall comfort.


English, French, German, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 29 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM until 9:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking


  • Train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Wildlife viewing nearby
  • Skiing lessons nearby
  • Snowboarding nearby


  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Snow sports gear


  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Art gallery on site
  • Designer shops on site


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Roll-in shower
  • Well-lit path to entrance
  • Step-free path to entrance


  • English
  • French
  • German
  • Portuguese

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Heating
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Heated floors

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Breakfast costs between CHF 15 and CHF 30 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Admiral Hotel Zermatt
Admiral Zermatt
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Does Hotel ZERMAMA Zermatt offer free cancellation for a full refund?
Yes, Hotel ZERMAMA Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel ZERMAMA Zermatt?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 29 Jan 2023 start from £344, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel ZERMAMA Zermatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel ZERMAMA Zermatt?
Yes, pets are welcome. There's a charge of CHF 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel ZERMAMA Zermatt?
Sorry, there's no on-site parking at Hotel ZERMAMA Zermatt.
What are the check-in and check-out times at Hotel ZERMAMA Zermatt?
You can check in from 3:00 PM - 9:30 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel ZERMAMA Zermatt and nearby?
Have fun with nearby winter activities such as ice skating, cross-country skiing and snowboarding, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing.
Are there restaurants at or near Hotel ZERMAMA Zermatt?
Yes, there's an on-site restaurant. Nearby restaurants include Pizzeria Le Vieux Valais (4-min walk), Restaurant Walliserstube (5-min walk) and Le Gitan (6-min walk).
What's the area around Hotel ZERMAMA Zermatt like?
Hotel ZERMAMA Zermatt is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 14 minutes' walk from Zermatt - Furi.







Staff & service




Property conditions & facilities




10/10 Exceptional

Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
2-night trip
Verified guest review

10/10 Exceptional

Su Ling, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay in Zermatt.
Great stay in Zermatt.
Stan, 3-night family trip
Verified guest review

10/10 Exceptional

Called from Tasch and a very friendly lady told us she would meet us at the train statio!! Unexpected and wonderful. Such friendly staff, dinner was phenomenal and the small hotel on the banks of the river is absolutely charming By American Standard’s the room is small but extremely efficient and upscale, reminds me of an upperclass cruise ship cabin. We only stayed one night because we got in too late to get the last train up to the hotel that we had booked on the mountain at Riffelhaus. When we come back to Zermatt, we will definitely book a stay here at HotelMama. So charming!
Scott, 1-night family trip
Verified guest review

8/10 Very good

Apostolos, 1-night trip
Verified guest review

10/10 Exceptional

Great location, and friendly and helpful staff
Great location, just opposite the lift to Sennegga area. 2 ski rentals nearby. Need to walk a bit to the train station. Upgraded to a bigger room with balcony as there were few guests during my stay. Very friendly staff, esp the young man who provided lots of tour information to me. Also provided me an electric kettle, tea bags and honey. Very enjoyable. Breastfast included was OK.
3-night trip
Verified guest review

10/10 Exceptional

Great location, great staff, great rooms. You won't regret staying here. The only very minor quibble I have is that I wish they had firmer pillows- it would have made what are already comfortable beds, perfect.
Ajay, 2-night family trip
Verified guest review

10/10 Exceptional

THe room had an excellent view and was spacious, clean,comfortable and cose to Zermatt HB! The staffs were friendly and gave me a chocolate at check-out. I’ll stay there again if I have a chance.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service at this hotel. The staff are so attentive, and they make you feel son welcome with small details. The room was nice with everything you would need for a short trip. If skiing, the free e-bus stop to the cable car is just outside the hotel.
RENE, 2-night trip
Verified guest review

10/10 Exceptional

Great Hotel in Zermatt
Great place to stay in Zermatt. It is right on the river that runs through town. We slept with the balcony door open to listen to it all night. The employees were excellent and gave us great information. The breakfast was very nice, and the spa was a nice add after a long day of walking (and falling) atop the mountain.
Richard B, 2-night family trip
Verified guest review