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Refinery Hotel

5-star5 stars
63 W 38th St, New York, NY, 10018, United States of America

Luxury hotel with 2 bars/lounges, near 5th Avenue
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 5,208 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Food
Delicious food
Bar
Bar is awesome
Room
Great room

Refinery Hotel

from £178
  • Studio, 1 Queen Bed
  • Studio, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Atelier Executive Suite

What’s around Refinery Hotel

Landmarks

  • In Midtown
  • 5th Avenue (2-minute walk)
  • Bryant Park (3-minute walk)
  • Madison Square Garden (3-minute walk)
  • Macy's (4-minute walk)
  • Times Square (6-minute walk)
  • Empire State Building (7-minute walk)
  • Broadway (9-minute walk)

Getting around

  • New York, NY (LGA-LaGuardia) 12-min drive
  • Newark, NJ (EWR-Liberty Intl.) 19-min drive
  • New York, NY (JFK-John F. Kennedy Intl.) 20-min drive
  • Linden, NJ (LDJ) 26-min drive
  • Caldwell, NJ (CDW-Essex County) 27-min drive
  • Teterboro, NJ (TEB) 28-min drive
  • New York W 32nd St. Station 6-min walk
  • New York Grand Central Terminal Station 11-min walk
  • New York Penn Station 14-min walk
  • 42 St. - Bryant Pk. Station 3-min walk
  • 34 St. Station (Herald Square) 5-min walk
  • Times Sq. - 42 St. Station 6-min walk

At a glance

Key facts

Hotel size

  • This hotel has 197 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs and cats only)

  • Restrictions apply *

  • 1 per room

Internet

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Fitness facilities
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1912
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay films
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge (on request)
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Parker and Quinn – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Winnies – On-site lobby lounge.

Rooftop Bar – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

  • The property is a member of the Small Luxury Hotels of the World.

Refinery Hotel’s small print

Also known as

  • Refinery Hotel New York
  • Refinery Hotel
  • Refinery New York
  • Refinery New York
  • Refinery

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Optional extras

Valet parking costs USD 72.00 per night

Breakfast costs between USD 20 and USD 30 per person (approximately)

Cribs/Infant beds are available for USD 20.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 951 reviews

Very good 8.0
Good trendy hotel
Good hotel, comfortable, excellent bed, bathroom looks good but not enough water pressure and some drawers were broken.
Raphael, gb4 night romance trip
Exceptional 10.0
An absolute gem!
This was our third stay st the Refinery and it was just as fabulous as our last two stays. The hotel is perfectly located for shopping, sightseeing, theatre etc. The hotel is lovely and from the moment you enter, nothing is too much trouble. Daily wine hour is a lovely touch and the rooftop bar gives you unparalleled views of the Empire State Building.
Samantha, gb4 night trip with friends
Fair 4.0
terrible service, far too expensive, over priced
Hotel is great location, however we found the rooms to be very small, the reception when we checked in gave us no information and was very quick to get rid of us, no coffee or tea making facilities, although once asked they said they "could provide them". The rooftop bar was closed mostly every evening until 11pm for "private functions" which was really annoying as we were not told, only a piece of paper was left in our room on check with details, they should let you know when you have booked. At check in they took a swipe of the card, which is perfectly normal, however on check out they stated by card was declined AMEX, twice, so i paid with another card, $2800 for 5 nights, yet when i called AMEX they told me they have not declined the card at all, and the hotel had taken a pre hold on the card for $2935, so i called the refinery back and they kept me on hold to check, she said she would call me back, however she emailed me to apologized and i would get a refund in 7 to 8 business days for the over charge of $2935 !!! but if i called AMEX and got a fax number from them they would fax AMEX for it to happen quicker, which i was not prepared to spend my last few hours in NY on the phone clearing their mess up. so as i write this i have not received my refund, and to make matters worse we asked the doorman to order us a yellow cab back to JFK as they have a fixed fee of $52, a car turned up and we were charged $95,
Wayne, gbFamily trip
Very good 8.0
Good value and location in midtown
Great location in mid-town and lovely to have a smart roof-top bar which is overlooked by the Empire State.
gbRomance trip
Exceptional 10.0
NYC
All brilliant but chose hotel because of roof top bar but was always fully booked with no where to sit as residents. Location of hotel superb for all sight seeing activities and shops etc. Staff polite and helpful.
Andrew, gb4 night family trip

Refinery Hotel

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