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Palais Hansen Kempinski Vienna, Vienna

5 stars
Schottenring 24ViennaVienna1010Austria
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Outstanding4.8 / 5
Vibe
Awesome vibe
Service
Fantastic service
Amenities
Great amenities
Wellness
Great wellness & sports facilities
228See all 228 Hotels.com reviews
From 993 reviewsTripAdvisor Traveller Rating

Palais Hansen Kempinski Vienna, Vienna

Hotel Info: 020 3027 9803

from £254
  • Superior Double Room
  • Palais Suite
  • Suite (Hansen)
  • Junior Suite
  • Deluxe Double Room (Grand)
  • Deluxe Double Room
  • Suite (Ring)

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Also known as

  • Palais Hansen Kempinski Vienna Hotel
  • Palais Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Vienna
  • Palais Hansen Kempinski
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 7
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1873
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPad
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open select days.

Die Kueche - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Bar und Lounge - Onsite bar.

Cigar Lounge - Onsite bar.

Palais Hansen Kempinski Vienna, Vienna’s small print

Also known as

  • Palais Hansen Kempinski Vienna Hotel
  • Palais Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Vienna
  • Palais Hansen Kempinski
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 228 reviews

Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Highly recommended
The hotel is in very good condition and service is excellent.
4 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Best Hotel Ever
Possibly the best hotel we've ever stayed in, with superb staff in every department.
4 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Good3.0 / 5
Nice hotel - but make your own arrangements
Had a very spacious grand deluxe room. Very comfortable bed. WiFi worked well, no restrictions on multiple devices. Only room problem was the shower controls, which were touch sensitive and did not work well. Fixed price for breakfast was as massive 41 euros each. Concierge tried to be helpful booking us a table at a restaurant they recommended, but when we arrived we were seated at a table with two other equally bemused customers (despite many other free tables being available all the time we were there). On check out we asked concierge for a taxi to the airport - but we ended up in an old, smelly merc - the driver charged us 70 euros for the trip - saying it was a fixed prices set by the hotel. Felt ripped off, sent the hotel an email, but never got any reply.
2 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Fair2.0 / 5
Great Expectations
Upon arrival no real welcome from the lady at the front desk we were not shown to our room which is usually the case, she just pointed towards the two glass elevators that sit in the middle of the salon area. We waited 10 minutes for one of the elevators to arrive, when neither lift arrived we asked three separate employees who all responded they would check and yet we never saw them again. We returned to the front desk and was told to take the stairs with our baggage. The service problems are more than I can write in this review. The room we stayed in (177)was like staying in a tomb. Large windows but you could not open the curtains because they opened straight into the same glass lobby elevators anyone could peer into your room if you opened the curtains. Although it was only a Superior room with a price tag of only 450 Euros a night it is sad to think you have to spend almost 600 Euros to get a decent room in this hotel.It is also hard to believe this room was 35sq meters as advertised. If you include the small closet and toilet receptacle you may get 25sq mtrs. They pride themselves with their room technology. Ipads placed in the rooms for room service orders, tv guide and hotel activities. Again the ipad did not work for two days they said that the internet was not working. The telephone in the room was not working properly I will never stay at a Kempinski again that is how ripped off I felt after leaving the hotel.
7 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Excellent
Very comfortable hotel, wonderful experience
5 night trip

See all reviews

Palais Hansen Kempinski Vienna, Vienna

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