Guests
All properties in Phu Quoc, Kien Giang Province, Vietnam

Novotel Phu Quoc Resort

Luxury Phu Quoc resort with 2 outdoor pools, connected to a shopping centre

  • Free WiFi and free parking
From
£59

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Exterior
  • Exterior
  • Beach
  • Pool
  • Exterior
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1 / 180Exterior
Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang, Vietnam
8.6.Fabulous.
  • An amazing trip for the beginning of 2021. The resort is beautiful, the Staff is friendly…

    Dec 30, 2020

  • Great pools and gardens and breakfast clean beach , friendly staff. Limited availability…

    Apr 20, 2019

See all 342 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 366 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 poolside bars
  • 2 outdoor pools
  • Breakfast available

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Connecting/adjoining rooms available

What’s around

  • On the beach
  • Walking Street Phu Quoc - 1-minute walk
  • Suoi Tranh Waterfall - 2.7 mi / 4.3 km
  • Phu Quoc Beach - 3.1 mi / 5 km
  • Long Beach Center - 5.6 mi / 9 km
  • Coi Nguon Museum - 5.6 mi / 9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Twin Room, 2 Single Beds
  • Superior Double Room, 1 Double Bed
  • Superior Room, 2 Single Beds
  • Superior Suite, 1 Double Bed
  • Deluxe Bungalow, 1 King Bed
  • Deluxe Villa, 3 Bedrooms
  • Deluxe Villa, 4 Bedrooms
  • Superior Double Room, 1 Double Bed, Ocean View
  • Deluxe Bungalow, 1 King Bed, Private Pool, Beachfront
  • Deluxe Bungalow, 1 King Bed, Private Pool
  • Superior Twin Room, 2 Single Beds, Ocean View

What’s around

Landmarks

  • On the beach
  • Walking Street Phu Quoc - 1-minute walk
  • Suoi Tranh Waterfall - 2.7 mi / 4.3 km
  • Phu Quoc Beach - 3.1 mi / 5 km
  • Long Beach Center - 5.6 mi / 9 km
  • Coi Nguon Museum - 5.6 mi / 9 km
  • Dinh Ba Thuy-Long Thanh-Mau - 7.2 mi / 11.6 km
  • Dinh Cau - 7.4 mi / 11.9 km
  • Phu Quoc Night Market - 7.5 mi / 12 km
  • Dinh Cau Beach - 7.6 mi / 12.2 km
  • Huynh Khoa Fish Sauce Factory - 8.1 mi / 13 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) 10-min drive
  • Free airport shuttle
  • Free area shuttle
  • Free shopping centre shuttle
map
See on map
Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang, Vietnam

At a glance

Hotel size

  • This hotel has 366 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Sauna
  • Free bicycles on site
  • Playground on site
  • Scuba diving nearby
  • Health club

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5059
  • Conference space size (meters) - 470
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Year Built – 2015
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Dining

Food Exchange – This restaurant specialises in international cuisine and serves lunch and dinner.

Specialty – This restaurant specialises in Vietnamese cuisine and serves lunch and dinner. Open daily.

Phu Quoc Seafood – On-site seafood restaurant. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 404000 for adults and VND 202000 for children (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for VND 810000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted.

Also known as

  • Novotel Phu Quoc Resort
  • Novotel Phu Quoc Resort Phu Quoc
  • Novotel Phu Quoc Resort Resort Phu Quoc
  • Novotel Phu Quoc Resort Hotel Phu Quoc Island
  • Novotel Phu Quoc
  • Novotel Phu Quoc Resort Phu Quoc Island, Vietnam
  • Novotel Phu Quoc Resort Resort
  • Novotel Phu Quoc Resort Phu Quoc
  • Novotel Phu Quoc Resort Resort Phu Quoc
  • Novotel Phu Quoc Resort (opening January 2016)
  • Vietnam
  • Novotel Phu Quoc Resort Resort

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Novotel Phu Quoc Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include May (4.8 mi), Cafe Iris (5 mi) and Wing Restaurant (5.1 mi).
  • Yes, a free airport shuttle is available.
  • Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 2 bars. Novotel Phu Quoc Resort also has a sauna and a health club, as well as a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    We stayed in the beach view bungalow and it was amazing. One thing I would say is they need to make it clear there is a smoking section because at breakfast a few people smoked outside when there was a smoking section further down. Which did ruin our breakfast as all we could smell was smoke

    Emma, 5 night romance trip, Mar 4, 2019

    Verified Expedia guest review

  • 6.0.Good

    Food is not up to standard for 5 star hotel. Service is average.

    Linh, 1 night romance trip, Nov 18, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    The employees were so sweet, helpful and nice! Everybody spoke good English. The villa we rented was in bad shape, in the garden there were old cigarettes and some garbage as well. Old ash were on the pool table.

    Julie, 2 night trip with friends, Mar 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    its my second time to stay here, everything are good except floor of the room is a bit not clean and the shower water is not hot enough however, the environment and service are quite excellent

    Chen hao, 3 night trip with friends, Feb 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    nice for short trip

    nice, but there are mosquitoes even though staying in 5th floor

    2 night trip with friends, Jan 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Would love to be back

    Excellent place to stay. Staff is very friendly. We got some complementary pleasant surprises. The property has all facilities in one place. Out of the city but you don’t miss city ...

    Neeraj, 3 night family trip, Dec 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice area

    VERY nice place, we lived in the bungalow and the room was amazing - A lot of free space around and very well maintained. Staff was great and the food very reasonable priced and good. Highly recommended

    Jeppe, 4 night family trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    You won't get wrong with Novotel

    As a frequent flyer, I've been staying in different Novotels globally. This one in Phu Quoc also shows the typical standards of Novotel. Clean guest room with a bathtub. Polite and helpful staffs. Not very surprised but bunch of selection of buffet breakfast. The best part is it comes with private beach which is very good to enjoy the sunset.

    2 night trip, Jun 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely resort that I can't wait to return to.

    Beautiful resort with stunning lily ponds. Exceptional staff and facilities.

    Jody, 5 night trip with friends, Mar 6, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    This resort was built in 2016 so it still has a sense of newness. They offered free transfer to and from the airport to the resort. Their counter located outside the baggage claim areas past the exit. Reservation papers need to be shown to staff. Checking in was fast with security deposit of $215 US dollars. We booked a garden view room but We got a room on the second floor facing the motorcycle parking lot. It was not a great location as it resulted in persistent noises from traffic and nearby constructions. At night, there was usually a low humming white noise from something... I would recommend you ask for a room in the higher floor. Staffs, however, quickly responded to my complaint of the noises... staffs were friendly, polite, helpful and attentive. This resort offered great variety of buffet, dinner was around $30/adult. Foods are well prepared with great qualities and presentation. It will definitely be cheaper to eat in town at Dương Đông. Transportations to town were limited to taxi and chartered car. We rented a motorcycle through the hotel for $9/day as they claimed the rental agency that associated with them offered 24 hours day-rental unlike other rental agencies that only offered 8-16 hours. My only complaint with the motorcycle rental agency was the fact that they failed to have a full tank of gas upon delivery. We were looking around for gas stations but was told none was nearby but go to the street vendors as gas are sold at a higher rates.

    Hanna, 5 night family trip, Feb 13, 2020

    Verified Expedia guest review

See all 342 reviews