Mandarin Oriental Guangzhou
Luxury Guangzhou hotel with full-service spa, connected to a shopping centre
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Mandarin Oriental Guangzhou
Photo gallery for Mandarin Oriental Guangzhou
Overview of Mandarin Oriental Guangzhou
9.4
Exceptional
Property highlights
- Pool
- Internet access
- Spa
- Laundry facilities
- Air conditioning
- Pet-friendly
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620
Main amenities
- Daily housekeeping
- 3 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
- Breakfast available
- WiFi in the lobby
- Internet in the lobby
- Free train station pick-up
- Free train station drop-off
- 24-hour fitness centre
- Sauna
- Children's pool
Feel at home
- Free cots/infant beds
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
- Separate bath and shower
- Premium TV channels
Room options
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
View all photos for Club Suite, 1 King Bed (Premier)
Club Suite, 1 King Bed (Premier)
View all photos for Deluxe Room, 2 Single Beds
Deluxe Room, 2 Single Beds
View all photos for Mandarin, Room, 1 King Bed
Mandarin, Room, 1 King Bed
View all photos for Club Deluxe, Room, 1 King Bed
Club Deluxe, Room, 1 King Bed
View all photos for Executive Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)
Executive Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)
View all photos for Premier Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)
Premier Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)
View all photos for Superior Room, 1 King Bed
Superior Room, 1 King Bed
View all photos for Club Deluxe, Room, 2 Twin Beds(complimentary beer, juice, soft drinks and mineral water in mini bar)
Club Deluxe, Room, 2 Twin Beds(complimentary beer, juice, soft drinks and mineral water in mini bar)
View all photos for Club Suite, 1 King Bed (Executive)
Club Suite, 1 King Bed (Executive)
View all photos for Mandarin, Club Room, 1 King Bed
Mandarin, Club Room, 1 King Bed
About this area
What's nearby
- In Tianhe
- Canton Tower - 5 min drive
- Yuexiu Park - 7 min drive
- Beijing Road Pedestrian Street - 8 min drive
- Canton Fair Complex - 9 min drive
- Guangzhou Baiyun International Convention Center - 12 min drive
- Shangxiajiu Pedestrian Street - 11 min drive
- Chimelong Paradise - 15 min drive
- Chimelong Water Park - 15 min drive
Getting around
Restaurants
- Jiang By Chef Fei - 4 min walk
- The Taikoo Lounge - 3 min walk
- 华辉拉肠 - 2 min walk
- 聖安娜餅屋 - 1 min walk
- Wagas - 6 min walk
About this property
Mandarin Oriental Guangzhou
Languages
Chinese (Cantonese), Chinese (Mandarin), English
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)
Social distancing
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.
At a glance
Hotel size
- 263 rooms
Arriving/Leaving
- Check-in time from 3:00 PM until noon
- Express check-out available
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets allowed (dogs and cats only, 1 total, up to 10 lb per pet)*
- Pets must be supervised
- Food and water bowls and litter boxes available
Internet
- WiFi and wired Internet access in public areas*
- WiFi and wired Internet access in rooms*
Parking
- Free secured, covered on-site self-parking
- Wheelchair-accessible parking on site
- On-site parking is limited
- Height restrictions apply for on-site parking
Transfers
- Free train station shuttle from 9:00 AM to 7:00 PM*
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
- 3 restaurants
- 2 bars/lounges
- Poolside bar
- Coffee shop
- 24-hour room service
Travelling with children
- Children's pool
Working away
- Business centre
- Meeting rooms
- Computer station
- Conference space (18722 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Wedding services
- Multilingual staff
- Pool loungers
Facilities
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Library
- 24-hour fitness centre
- An outdoor pool
- Shopping centre on-site
- Full-service spa
- Sauna
- Massage/treatment rooms
- Reception hall
Accessibility
- Braille/raised signage
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
Room amenities
Be entertained
- MP3 docking station
- 46-inch LCD TV
- Premium satellite channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Dressing gowns and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Down duvet
- Soundproofed rooms
- Turndown service
- Premium bedding
- Free cot/infant bed
- Rollaway/extra bed (surcharge)
Freshen up
- Private bathroom
- Separate bath and shower
- Rainfall shower heads
- Designer toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free newspapers
- WiFi and wired Internet for a surcharge
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- LED light bulbs
Special features
Spa
The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Dining
Jiang by Chef Fei – This restaurant specialises in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.
Ebony – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
The Taikoo Lounge – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
The Mandarin Cake Shop – On-site delicatessen. Open daily.
The Loft – This bar specialises in international cuisine. Open daily.
Awards and affiliations
Mandarin Oriental Guangzhou is listed in the 2015 Condé Nast Traveller Hot List.
Fees & policies
Optional extras
- WiFi is available in guest rooms for CNY 120 per night (rates may vary)
- WiFi is available in public areas for CNY 120 per night (rates may vary)
- Wired Internet access is available in guest rooms for CNY 120 per night (rates may vary)
- Wired Internet access is available in public areas for CNY 120 per night (rates may vary)
- Buffet breakfast is offered for an extra charge of approximately CNY 228 for adults and CNY 114 for children
Children & extra beds
- Rollaway beds are available for CNY 408.0 per night
Pets
- Pets are allowed for an extra charge of CNY 933 per pet, per stay
Parking
- Parking height restrictions apply
Pool, spa, & gym (if applicable)
- Guests under 16 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available through room service.
This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Also known as
Guangzhou Mandarin Oriental
Mandarin Oriental Guangzhou
Mandarin Oriental Hotel Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Guangzhou
Mandarin Oriental Guangzhou Hotel Guangzhou