At the foot of Niseko Mountain Resort Grand Hirafu, Chalet Ivy Hirafu offers a tranquil retreat with an indoor mineral hot spring and free English breakfast. Unwind on the serene garden grounds or treat yourself to reflexology at the spa - previous guests rave about the helpful staff.
Kutchancho Asahigaoka Ski Area - 21 min drive - 10.2 km
Niseko Annupuri International Ski Area - 26 min drive - 11.4 km
Niseko Hanazono Resort - 26 min drive - 11.4 km
Rusutsu Resort - 56 min drive - 43.7 km
Getting around
New Chitose Airport (CTS) - 131 min drive
Kutchan Station - 11 min drive
Niseko Station - 13 min drive
Kozawa Station - 28 min drive
Free train station pickup
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free train station drop-off
Free ski shuttle
Restaurants
‪Alpen Node - ‬4 min walk
‪Mountain Kiosk Coffee - ‬5 min walk
‪% Arabica - ‬1 min walk
‪Toshiro's bar - ‬3 min walk
‪blo blo - ‬2 min walk
About this property
Chalet Ivy Hirafu
Placing you only steps from Niseko Tokyu Grand HIRAFU, Chalet Ivy Hirafu features a free ski shuttle. You can grab a bite to eat at the restaurant, or indulge in massages, body treatments or aromatherapy. A bar/lounge, a 24-hour fitness centre and a fitness centre are other highlights. Ski passes, storage, rentals and lessons are also available. Fellow travellers say great things about the helpful staff.
At a glance
DONE
Hotel size
78 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
On-site parking is limited
Height restrictions apply for on-site parking
Free off-site parking nearby
DONE
Transfers
Airport shuttle during limited hours*
Free train station shuttle*
DONE
Off-site
Area shuttle*
Free ski shuttle
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free English breakfast each morning 7 AM–10 AM
Restaurant
Bar/lounge
What to do
Hot springs
Hiking/biking trails nearby
Mountain biking nearby
Horse riding nearby
Sledging nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Ski equipment hire
Ski storage
Facilities
2 buildings/towers
Built in 2012
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
24-hour fitness centre
Spa services
Massage/treatment rooms
Accessibility
Wheelchair-accessible
Ski
Free ski shuttle
Ski passes
Skiing lessons
Ski storage
Ski hire
Downhill skiing nearby
Snowboarding nearby
Snowmobiling nearby
Snowshoeing nearby
Room amenities
Be entertained
DVD player
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Down duvet
Blackout curtains
Premium bedding
What to enjoy
In-room massage
Balcony
Freshen up
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
Dining
HirafuZaka – This restaurant serves breakfast, lunch and dinner. Open daily.
Apres Lounge – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: JPY 150.00 per person, per night
An effective city/local tax rate of 3.00 per cent will be charged
Optional extras
Airport shuttle service is offered for an extra charge
Local area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for JPY 10000 per night
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan
Chalet Ivy Hirafu Hotel Kutchan
Frequently asked questions
Are pets allowed at Chalet Ivy Hirafu?
Sorry, pets aren't allowed.
Is parking offered on site at Chalet Ivy Hirafu?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Chalet Ivy Hirafu?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Chalet Ivy Hirafu?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Chalet Ivy Hirafu and nearby?
Have fun with on-site winter activities such as skiing. Additional recreation on-site includes hot springs. Enjoy amenities such as a 24-hour fitness centre, spa services and a garden.
Are there restaurants at or near Chalet Ivy Hirafu?
Yes, there's an on-site restaurant.
Does Chalet Ivy Hirafu have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Chalet Ivy Hirafu like?
Chalet Ivy Hirafu is a short 1-minute walk from Niseko Tokyu Grand HIRAFU and 11 minutes' walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.
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Reviews
Chalet Ivy Hirafu Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.4
Location
9.6
Staff & service
9.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently praised as delicious, varied, and a great way to start the day. (19 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Location
Breakfast
Room
Restaurant
Shuttle services
Onsen
Ski lift
Towns
Shuttle
Reviews
Verified
10/10 Exceptional
30 Jan 2026
What an incredible place! Location, staff, dining and onsen were all amazing!
Milo
Milo, 4-night trip
Verified
10/10 Exceptional
1 Feb 2026
Staff amazing , room fantastic and amenities excellent
Adam
Adam, 6-night trip
Verified
10/10 Exceptional
23 Mar 2026
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
Kate
Kate, 7-night trip
Verified
10/10 Exceptional
5 Feb 2026
Very very helpful staff, and they do a great job at accommodating.
Troy
Troy, 5-night trip
Verified
10/10 Exceptional
21 Jan 2026
Excellent facilities, clean, spacious room.
Edward
Edward, 2-night trip
Verified
10/10 Exceptional
29 Dec 2025
Clean and very friendly English speaking staff.
Szuyi
Szuyi, 6-night trip
Verified
10/10 Exceptional
4 Feb 2026
The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko.
The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.
Maxwell
Maxwell, 2-night trip
Verified
10/10 Exceptional
21 Dec 2025
Excellent staff always happy to help
Great place to. Stay
Kevan
Kevan, 12-night trip
Verified
10/10 Exceptional
15 Dec 2025
Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.
Jason
Jason, 7-night trip
Verified
10/10 Exceptional
26 Feb 2026
Room was spotless, staff was very friendly and helpful.
Love the holiday gift drinks and snacks, and the Lunar New Year celebration
Love the onsen
Love the 24/7 wine vending machine
Love the ski locker room
Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle.
Love the view of Mt Yotei from the room
Love the robes in the room
Love the daily cleaning so trash in the room doesn't linger
Love the recyclable water bottles
Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Lindsey
Lindsey, 7-night trip
Verified
10/10 Exceptional
4 Jan 2026
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved.
But overall satisfied and happy.
Erlina
Erlina, 2-night trip
Verified
10/10 Exceptional
17 Feb 2025
Friendly staff and a very clean and lovely hotel!
Glen
Glen, 5-night trip
Verified
10/10 Exceptional
20 Feb 2025
very convenient location, spacious and modern room, friendly service, onsite onsen.
Yuntao
Yuntao, 3-night trip
Verified
10/10 Exceptional
27 Feb 2025
Amazing stay! Staff was incredible
Nate
Nate, 3-night trip
Verified
10/10 Exceptional
3 Mar 2025
2nd time staying at this location. Very friendly staff, clean facility, cozy spa, overall excellent experience.
Seongyeon
Seongyeon, 4-night trip
Verified
10/10 Exceptional
2 May 2025
walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.
David
David, 4-night trip
Verified
10/10 Exceptional
2 Feb 2025
Perfect for ski trip
Amazing stay. Great location, onsite onsen was nice to have. Ski locker facility was perfect. Morning buffet was always good.
Verified traveller
6-night trip
Verified
10/10 Exceptional
2 Mar 2025
My stay was great! Genuinely would be coming back to this place, it’s walking distance from the ace gondola/ welcome center, as well as walking distance from the downtown area, making it a solid base. Hotel staff were friendly and helpful, and breakfast was super solid too.
Alex
Alex, 3-night trip
Verified
10/10 Exceptional
6 Mar 2025
Fantastic hotel in Niseko
This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
Travis
Travis, 5-night trip
Verified
10/10 Exceptional
9 Mar 2025
I have been wanting to stay here for a while and had a great time with the staff and the homey atmosphere.
The transportation to and from the slopes was perfect and I would use it again.
JIRO
JIRO, 2-night trip
Verified
10/10 Exceptional
15 Feb 2025
Super close to slopes and food. The ski concierge was the best, lockers for all our gear and free shuttle right outside.
Brett
Brett, 2-night trip
Verified
10/10 Exceptional
5 Feb 2024
Great location to reach
Sin Tung
Sin Tung, 3-night trip
Verified
10/10 Exceptional
12 Jan 2025
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
Douglas
Douglas, 7-night trip
Verified
10/10 Exceptional
17 Mar 2024
Very good breakfast and excellent location.
Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Jean-Marie
Jean-Marie, 5-night trip
Verified
10/10 Exceptional
1 Mar 2025
Definitely recommended if you going for winter sports during winter season. They provide their own winter sports equipments rental and they also have free shuttle to and from few of the ski area nearby. We really enjoy our breakfast everyday when we are there.