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1 room, 2 adults

ibis Styles London Excel

3-star3 stars
272 Victoria Dock Road, London, England, E16 3BY, United Kingdom

3-star hotel with restaurant, near Excel Exhibition Centre
  • Free continental breakfast and free WiFi
  • Collect nightsYou can collect™ Rewards nights here
  • Price Guarantee
From 1,903 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Good internet service
Great location
Awesome vibe
Fantastic service

ibis Styles London Excel

from £45
  • Room (The Mansion from Home)
  • Room (The Interconnecting Queen)
  • Room (The Queen)
  • Room (The Duet)
  • Room (The Home from Home)

What’s around ibis Styles London Excel

Top spots nearby

Recommended by this property

  • O2 Arena (18-minute walk)
  • South Park (4.3 mi / 7 km)
  • Tower of London (4.4 mi / 7.1 km)
  • Sky Garden (4.8 mi / 7.7 km)
  • The Shard (4.9 mi / 7.9 km)
  • London Bridge (4.9 mi / 8 km)
  • London Dungeon (6.3 mi / 10.2 km)
  • Big Ben (6.6 mi / 10.6 km)
  • Buckingham Palace (7.2 mi / 11.6 km)

Getting around

  • London (LCY-London City) 4-min drive
  • London (LGW-Gatwick) 54-min drive
  • London West Ham Station 4-min drive
  • Stratford Station 7-min drive
  • Forest Gate Station 7-min drive
  • Custom House for ExCel Station 1-min walk
  • Prince Regent Station 6-min walk
  • Royal Victoria Station 9-min walk

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Children's club *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area
Working away
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Number of buildings/towers - 1
  • Year Built – 2000
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Cafe – This café serves breakfast, lunch and light fare. Open selected days.

Pub – This pub serves dinner and light fare. Happy hour is offered. Open daily.

ibis Styles London Excel’s small print

Also known as

  • ibis Styles London Excel Hotel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles London Excel Hotel
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • London ibis Styles Excel
  • Custom Hotel London


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self-parking costs GBP 15.00 per day

Rollaway beds are available for an extra charge

Children's club access is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.0 From 479 reviews

Very good 8.0
Got everything we expected from a budget hotel, check in was not as smooth as it could have been but was sorted. Room was very satisfactory. Breakfast was really good.
Graeme, gbRomance trip
Exceptional 10.0
Great hotel breakfast was good and across from train station/bus stop.
Cath, gbRomance trip
Very good 8.0
Decent for the included breakfast
It was a very short stay but wasnt bad. We were upgraded which was very sweet. The breakfast was amazing and was opened longer than most included breakfast. You can tell the facility is older and need some work and could switch out furniture but overall it's not a bad stay. The price could be dropped a little and I do love the ibis hotels in other areas
Delmekia, gbRomance trip
Good 6.0
Good value for money
Far from the city itself (25 minutes by train) but with the excellent public transportation of london this was not an issue. Rooms are small but very clean (with daily housekeeping). Good English breakfast.The hotel's district is very quiet at night. We had a problem with air-conditioner in our room (it was turned off automatically after 10 seconds). Complained several times to reception desk. Although we were constantly promised that the issue would be solved it wasn't.At some point we just gave up. So I'd give a huge minus for the service. In addition, there were construction works on our floor, so it was very dusty in the hall and automatic light switch (based on move detection) did not work so we needed to open our rooms in complete darkness.
gbRomance trip
Fair 4.0
My initial reaction was that it was good value, clean and great location. However sadly the bathroom fan was so noisy and stayed on all night meaning sleep was difficult. The reaction that I got fro reception was that I should remove the room key to turn the power off - However this didn't work and meant that then I couldn't have any lights or the television on. Room to avoid 318. The reaction of the two receptionists was totally dismissive and sadly coloured the experience. The purpose of a hotel is to be able to have a good nights sleep - sadly this wasn't possible. Sadly I can't share the video which shows how loud the fan was.
Jaki, gbBusiness trip

ibis Styles London Excel

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