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Albatros Spa & Resort Hotel

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Property grounds
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Superior Room, 1 Bedroom, Sea View | Hypo-allergenic bedding, in-room safe, iron/ironing board, WiFi

Overview of Albatros Spa & Resort Hotel

VIP Access

Albatros Spa & Resort Hotel

5.0 star property
Hersonissos beach hotel with 2 restaurants, spa

8.2/10 Very good

77 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Gym
Map
Deadalou 1, Hersonissos, Crete Island, 70014

Room options

About this area

What's nearby

  • Star Beach Water Park - 11 min drive
  • Stalis Beach - 20 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 26 min drive

Restaurants

  • Mythos family taverna - 6 min walk
  • Il camino pizza - 6 min walk
  • Star Light - 7 min walk
  • La Scala - 8 min walk
  • Kymata - 9 min walk

About this property

Albatros Spa & Resort Hotel

Albatros Spa & Resort Hotel offers a private beach and puts you near activities such as scuba-diving, snorkelling and waterskiing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Mediterraneo, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This luxurious hotel also features a poolside bar, a health club and a fitness centre. Fellow travellers say good things about the helpful staff and location.

Languages

English, French, German, Greek, Italian, Latvian, Polish, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Health First (Greece)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a EUR 60 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations required for on-site testing
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and older
This information is provided by our partners.

At a glance

Hotel size

  • 207 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 18 and older

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free on-site self-parking
  • Free off-site parking within 164 ft
  • Street parking available

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Shared microwave
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Local/corner shop

What to do

  • Fitness classes
  • Evening entertainment
  • Shopping
  • Pool table
  • Private beach access
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach towels
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • English
  • French
  • German
  • Greek
  • Italian
  • Latvian
  • Polish
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • WiFi and wired Internet for a surcharge
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Mediterraneo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Dafni – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Seaside Pool Snack Bar – This poolside lobby lounge serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for EUR 3 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for EUR 3 per 24-hour period (rates may vary)
  • Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)

Renovations and closures

The property is closed between 17 October and 28 April.

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a EUR 60 fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations are required for on-site testing.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 18 and over.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property does not have lifts.

This property uses solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts major credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

State tax ID – EL094103351

Also known as

Albatros Spa & Resort Hotel Chersonissos
Albatros Spa Chersonissos
Albatros Spa Resort Hotel Hersonissos
Albatros Spa Resort Hotel
Albatros Spa Hersonissos
Albatros Spa
Albatros Spa And Resort Hotel
Albatros Hotel Chersonisos
Albatros Hotel Hersonissos
Albatros Spa & Resort Hotel Crete, Greece
Albatros & Hotel Hersonissos
Albatros Spa & Resort Hotel Hotel
Albatros Spa & Resort Hotel Hersonissos
Albatros Spa & Resort Hotel Hotel Hersonissos

Frequently asked questions

Is Albatros Spa & Resort Hotel currently open?
The property is closed between 17 October and 28 April.
Does Albatros Spa & Resort Hotel offer free cancellation for a full refund?
Yes, Albatros Spa & Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Albatros Spa & Resort Hotel?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, guests must provide documentation related to COVID-19 at check-in and disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Albatros Spa & Resort Hotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Albatros Spa & Resort Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Albatros Spa & Resort Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Albatros Spa & Resort Hotel?
You can check in from 4:00 PM - anytime. Check-out time is 10:00 AM. Late check-out is available for a charge of EUR 30 (subject to availability). Express check-in and contactless social distancing and check-out are available.
What is there to do at Albatros Spa & Resort Hotel and nearby?
Have fun with activities such as cycling, scuba-diving and waterskiing, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Albatros Spa & Resort Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Albatros Spa & Resort Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and international cuisine. Nearby restaurants include Mythos family taverna (6-min walk), Il camino pizza (6-min walk) and Star Light (7-min walk).
What's the area around Albatros Spa & Resort Hotel like?
Albatros Spa & Resort Hotel is a short 5-minute walk from Convention Centre Creta Maris and 5 minutes' walk from Port of Hersonissos. The local area is walkable and popular for its beaches.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.9/10

Staff & service

9.3/10

Amenities

8.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Fantastic hotel, going above and beyond
Fantastic hotel, very close to a choice of great beaches (I recommend Palm Beach in particular which is a 15 min walk away, but there are closer ones also). The food for breakfast and dinner was spectacular and choice full, both veggie and meat options and different types of cuisines (Greek/cretan, Asian etc). The hotel offers free of charge events such as wine tasting, Greek food cooking classes, Aqua aerobics and DJ night. Excellent service too, everyone very polite and helpful. There is a cocktail bar next to the pool where you can order drinks from via the app the hotel grants you access to during your stay. Fab experience 10/10!!
Alexandra, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Didn't like the nickle and dime aspect of resort eg $5 deposit for towels, no bottled water etc.... . Also buffet was not great but in fairbess it was only 10 Euros so perhaps not a bad value
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Fantastic!
Lovely hotel , friendly efficient staff, great location, spotlessly clean , awesome holiday !
stephen, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

👍👍
I booked a last minute stay at Albatros to extend my stay in Crete. It was the best decision! This property has everything you need. Amazing and helpful staff, plentiful buffets, 2 swimming pools, pool bar and ice cream shop (gourmet gelato for only 2€), evening activities and AMAZING spa with great deals! I built my own 90 minute spa package for 60€ (hydrotherapy, back massage & facial). The resort is very close to the beach and boardwalk as well. I loved every minute of my time at Albatros. No problems at all.
Rachel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay, but do NOT book a standard room!
Whatever you do, do NOT book a standard room or you will be very disappointed. The hotel is split into a few buildings and their standard rooms are in the old part of the hotel. We were there for the 1st night and got very upset with the overall standard of the room. It was clean, but think 1980s style of dark furniture, yellow AC unit which barely worked, crappy fridge, etc. Based on the pictures, this is not what I was expecting when I booked the room. Luckily, the lovely staff at reception were able to give us an upgrade for the 2nd night so we got moved to the nice part of the hotel: it felt like a different world! I finally understood why the hotel was rated 4-5* because the standard rooms barely scraped a 2*. Breakfast and dinner were included which was great seeing the variety of food on offer. What I definitely cannot fault is the staff working there. Every single person we came in contact with was very professional, friendly and willing to help. We will come back here but we will book a superior room from the get-go.
SABINA, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Free upgrade but rest with additional charge.
Free upgrade. Friendly staff. Good location. No free wifi in the room. Spa is with additional charge.
Yosi, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great holiday here
The hotel staff could not have been any more friendly and helpful. Location is great we could hear the waves from our lovely big balcony, the buffet breakfast was full of choice. There was a better beach heading right 8 minutes away, ours was rather rocky near the waters edge. Entertainment great. Only niggle was the bed mattresses were too hard for us but then again we didn’t report it so perhaps something would have been done. Rooms were very clean
PY, 11-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel with tired main building but with nice staff
Hotel has 3 building - 1 old and 2 new. Old one is very very tired. I stayed there and wasn't happy even my standart room was upgraded to juniour suite. But staff in the gotel was nice as well as the food in main restaurant. The whole area of Hersonnisos is touristic hell - thoudans hotels and touristic shops, no beach, no pleasant landscape. Never come back there!
Ru, 3-night trip
Verified Expedia guest review