Hotel Tonchala

Photo gallery for Hotel Tonchala

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down duvets, minibar, in-room safe

Overview of Hotel Tonchala

Hotel Tonchala

3.0 star property
3-star hotel with outdoor pool, near Ventura Plaza Commercial Center

8.2/10 Very good

40 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
The price is £36
Price available on 1/7/2022
Map
Av. 0 Calle 10 Esquina, San José de Cúcuta, Norte de Santander, 780
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Outdoor pool
  • Children's pool
  • Room service
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Cúcuta
  • Ventura Plaza Commercial Center - 1 min drive
  • Colon Park - 1 min drive
  • Ecoparque Comfanorte Cúcuta - 4 min drive

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 5 min drive

About this property

Hotel Tonchala

A great choice for a stay in Cúcuta, Hotel Tonchala is only 3.4 mi (5.4 km) from the airport. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the pool bar. Fellow travellers like the helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10 AM
  • Restaurant
  • Poolside bar
  • Room service

Taking the kids

  • Children stay free
  • Children's pool

What to do

  • Access to nearby outdoor pool
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool

Accessibility

  • Lift
  • In-room accessibility

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Separate dining area

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for COP 69998.0 per day
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 9:30 AM to 7:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Hotel Tonchala
Hotel Tonchala Cucuta
Tonchala
Tonchala Cucuta
Hotel Tonchala San José de Cúcuta
Tonchala San José de Cúcuta
Hotel Hotel Tonchala San José de Cúcuta
San José de Cúcuta Hotel Tonchala Hotel
Tonchala
Hotel Hotel Tonchala
Tonchala San Jose De Cucuta
Hotel Tonchala Hotel
Hotel Tonchala San José de Cúcuta
Hotel Tonchala Hotel San José de Cúcuta

Frequently asked questions

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.1/10

Staff & service

8.3/10

Amenities

7.5/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

carlos e, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose B, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fernando, 1-night trip
Verified Expedia guest review

6/10 Good

the fridge was in bad condition
manuel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Super
Carlos, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Andrea, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

fabian, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Good service
Staff members were very friendly and helpful, specially the ones at the restaurant and the bell boy "Dixon". Ready to assist at anytime.
Gio, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Nightmare experience with Hotel Tonchala
1-night family trip
Verified Hotels.com guest review