6/10 Good
30 Jan 2023
Disappointing all around
Disappointed with our stay at this hotel, after having such a positive experience there three years ago! The room this time round was mediocre at best, even though it was a more expensive room… the bathroom smelt of bad plumbing, and the cold tap barely worked only the scolding hot tap worked! 1/3 plug sockets worked. We were charged way more then the advertised price for the room when we checked in! I’d already paid half the full total when booking the trip, but was told I still had to pay the full amount (so the 50% deposit again) due to some weird policy apparently on hotels.com end… the receptionist didn’t have much more of an explanation other then to chase a refund back ourselves from hotels.com… who are saying to chase the refund from the hotel! So basically, I wouldn’t use this hotel or this website if I were you!
Verified traveller
2-night trip
Verified Hotels.com guest review