I was extremely disappointed with my stay at Ocean's Edge in Brewster, MA. Based on the property's long-standing reputation for upscale accommodations, I expected a high-quality experience that would justify the premium price. Unfortunately, that was not what I received.
I paid a significant amount for a one-bedroom villa, only to discover that it was located in what was essentially the basement level of the building. Reaching the unit required going down several flights of stairs, and the accommodations felt more like a finished basement in a private home than a luxury resort villa.
Even before entering the building, I was taken aback by its appearance. The entrance was littered with numerous cigarette butts and other trash, creating a poor first impression and suggesting a lack of attention to basic maintenance and cleanliness.
Even more concerning was the condition of the unit. There was a persistent musty odor, and there were visible signs of mold, making the space feel damp, poorly maintained, and far from the standard I expected. The bathroom was exceptionally small, and the bathroom door was so tight in its frame that it was difficult to open fully, making an already cramped space even more inconvenient. These are not the kinds of conditions anyone should encounter when paying premium rates for a resort stay.
When I asked to speak with a manager to discuss my concerns, I was assured someone would contact me. That call never came.