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TLH Carlton Hotel

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View from room
Property entrance
Twin Room | In-room safe, free WiFi, bed sheets, wheelchair access
Poolside bar
In-room safe, free WiFi, bed sheets, wheelchair access

Overview of TLH Carlton Hotel

TLH Carlton Hotel

3.0 star property
Family-friendly hotel in Torquay City Centre with 2 indoor pools and spa

7.6/10 Good

108 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
The price is £75
Price available on 12/4/2023
Map
Falkland Road, Torquay, England, TQ2 5JJ
Main amenities
  • 2 indoor pools
  • Breakfast available
  • Children's pool
  • Daily housekeeping
  • Fitness centre
  • Free children's club
  • Free supervised childcare
  • Full-service spa
  • Near the beach
  • Restaurants and bar/lounge
  • Sauna
  • Seasonal outdoor pool
For families
  • Children's club (free)
  • Children's pool
  • Garden
  • Playground on site
  • Private bathroom
  • Supervised childcare (free)

Room options

About this area

What's nearby

  • In Torquay City Centre
  • Princess Theatre - 2 min drive
  • Dartmoor National Park - 33 min drive

Getting around

  • Exeter (EXT-Exeter Intl.) - 38 min drive
  • Torquay Station - 8 min walk
  • Paignton Station - 11 min drive
  • Torre Station - 12 min walk

Restaurants

  • Gino's - 8 min walk
  • Belgrave Tandoori Limited - 3 min walk
  • Startime Patisserie - 2 min walk
  • Subway - 8 min walk
  • The lands down pub - 6 min walk
Map

About this property

TLH Carlton Hotel

Bring the kids when you stay at TLH Carlton Hotel in Torquay and they can enjoy the free kids' club. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or manicures and pedicures. Other highlights include 2 indoor pools, a bar/lounge and a fitness centre. The convenient parking and pool get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 11 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8 AM–9:30 AM
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • Snack bar/deli

Travelling with children

  • Bed rails
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Playground

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Archery
  • Beach nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Tour/ticket assistance

Facilities

  • 2 indoor pools
  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Garden
  • Picnic area
  • Safe-deposit box at front desk
  • Sauna
  • Seasonal outdoor pool
  • Terrace

Accessibility

  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Lift
  • Raised toilet seat
  • Wheelchair-accessible

Languages

  • English

Room amenities

Be entertained

  • Digital TV channels
  • Flat-screen television

Home comfort

  • Heating
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aztec Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 9.95 for adults and GBP 9.95 for children

Renovations and closures

The property will be renovating from 30 January 2023 to 10 February 2023 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Sauna
During renovations, the hotel will make every effort to minimise noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Policies

<p>Noise-free guestrooms cannot be guaranteed.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Carlton Hotel Torquay
Carlton Torquay
TLH Carlton Hotel Torquay
TLH Carlton Torquay
TLH Carlton
TLH Carlton Hotel Hotel
TLH Carlton Hotel Torquay
TLH Carlton Hotel Hotel Torquay

Frequently asked questions

Does TLH Carlton Hotel offer free cancellation for a full refund?
Yes, TLH Carlton Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at TLH Carlton Hotel?
As of 24 Mar 2023, prices found for a 1-night stay for 2 adults at TLH Carlton Hotel on 12 Apr 2023 start from £75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at TLH Carlton Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at TLH Carlton Hotel?
Yes, there are 2 indoor pools, a seasonal outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at TLH Carlton Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at TLH Carlton Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at TLH Carlton Hotel?
You can check in from 3:00 PM - 11 PM. Check-out time is 11 AM.
What is there to do at TLH Carlton Hotel and nearby?
Have fun during the warmer months with activities such as archery. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 indoor swimming pools. TLH Carlton Hotel also has a seasonal outdoor pool, a sauna and a fitness centre, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near TLH Carlton Hotel?
Yes, there's an on-site restaurant.
What's the area around TLH Carlton Hotel like?
TLH Carlton Hotel is a short 8-minute walk from Torquay Station and 4 minutes' walk from Torre Abbey.

Reviews

7.6

Good

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

6.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Colin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I booked a family room for 2 nights for the bank holiday. There was holes and dirt on the walls, broken door boards and on beds, mould and damp in the bathroom, hair on the anti slippery mat, rusty kettle and a funny smell in the room. I had to aerate the room, but with a toddler was difficult to keep it open all the time. There was no shampoo or shower gel, so good thing I had the baby wash, so I also used it. I wanted to change the room but the reception was busy or nobody at the reception. When we left today, we were not even asked how was our stay. No feedback at all. The breakfast was quite poor, the fruit salad were not fresh. I believe the place needs a health and safety visit. For £200/night, it was absolutely disappointing.
Mariana, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great time,hotel a little tired but with all amenities can be forgiven,superb time was had by all. We will definitely stay again.
daren, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Tired and dated with ground in dirt throughout.
Fiona, 1-night family trip
Verified Expedia guest review

8/10 Very good

Nice location hotel run down
We have stayed at this hotel many times before lockdown,we love the location and if you have good weather,we love the outside space for relaxing and chilling in the sun with a drink. The hotel has always been in need of some tlc but this time it was in great need. The double bed in our room had the worst mattress Iv ever slept on. Carpets in hallways stairs threadbare. Holes in chairs in the dining room. Slow to refil buffet items at breakfast The menu at the Aztec bar is now mainly burgers,pasta pizza,used to have proper meals which were really nice. Sunloungers are nearly all broken,although the seating area tables and chairs seem to be new
Andrew, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mid week spring break
Great family holiday friendly and helpful staff clean surroundings great indoor pool area. Nice food
Anthea, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

M, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Huge disappointment
We were due to stay for a whole weekend, but left before even staying on the Friday night. Holes in the walls, broken floor boards and carpets, mould and damp in lots of places including our shower and wallpaper hanging off the wall in our room. The food was awful and just tasted like it came out of a microwave and is very expensive for what you actually get. I'm not sure how this hotel is still up and running, it need a visit from the health and safety officer.
2-night trip
Verified Hotels.com guest review