Chelsea Cloisters, London

really disappointing as this is sold as Luxury Apartments, yet there was nothing Luxury about them!

Unfortunately though check-in is advertised as 2pm and they gave me the keys at 3pm, when I got to the suite it hadn't been cleaned and the cleaner arrived at the same time as me, so ended up cleaning around me. However the staff were very apologetic and lovely, I expect it was just a random blip, and everything else was great. The building and apartment were full of character, if a little shabby around the edges - but for the price and location and general facilities I really can't complain. It was everything it needed to be with little reminders here and there of the beautiful grand building it would have been when first built.

The website does not convey a true reflection of the facilities. The studio was very small, cramped and claustrophobic.

The room wasn't huge but it was definitely clean, well furnished and modern. Kitchen was equipped with everything you could think of, plus a modern microwave and a very handy washing mashine+dryer. The bathroom was also small but very clean and modern. The bed was good size and comfy, just the wheels under it were a bit annoying. Great location, great building. My only complain was a rather expensive wifi. Other than that, I'd recommend it.

Its situated in a great location. Staff is generally friendly. However, the hotel is very rundown, the room is extremely small. All utilities are old.