Explorer Cabins At Yellowstone

We were very disappointed with this property! Based on the price we paid (£350 a night!!) and the description on hotels.com, we were expecting a special setting for this property, tucked away somewhere quiet and romantic with nature views, whereas it was stuck between a main road at the front and a car park at the back! The description from your website was misleading and this was not what we were hoping for at all Also there was no service at all, the maid even forgot to put coffee in our room and we had to walk 300m to go get some at the main building... Not what we want when we pay over £350 a night!

Let's be clear here - the room we stayed in was fine, well-appointed, clean and comfortable. Lots of nice small touches too. The service we received when we had a problem was very poor! This company owns three or four properties in town. Reception in this case, was across the road in the Yellowstone Park Hotel. On arrival, we checked in to a wonderful cabin. In the bathroom, we found the toilet would not flush. Definitely a cistern issue I couldn't fix. Told management - far from helpful. Should have been picked up by housekeeping! Everyone would agree that a working toilet is a core requirement of a USD$300 cabin. We asked for another room, and were told they could not help us, despite another room available (not same type). I asked to speak to the manager, they informed she wasn't in. I asked them to phone the manager - they refused and waited for their return! On return, the manager also refused a move, and promised a repair ASAP - this was a Sunday afternoon! It was only as a result of our refusal to leave the lobby and insistence on some form of action that they managed to find an off-duty plumber - he fixed the toilet quite quickly, and I thanked him graciously for it. I also advised management of the repair and thanked them, and they did offer us a free breakfast. Glad they did too, as all our food froze in the fridge overnight, ruining some items! Again, we let them know. Overall, a great room and a great place was dampened by poor service!

Cabin was much nicer than in the pictures. Clean and modern. We would definitely stay here again. Only complaint was a slow shower drain.

Cabins were an unexpected surprise, not only clean and spacious, but stocked with extras like walking sticks, binoculars, and literature on the area. Thoroughly enjoyed a cool evening out by the fire pit with our smore kits thoughtfully provided by the establishment. West Yellowstone is a small area, so we were close to attractions, eating, and shopping. We will return and would like to stay much longer in the area.

We loved our cabin. The kids got a kick out of roasting marshmallows for s'mores. The only suggestion is a small table near the kitchen to eat. The tv trays would be nice if chairs were available. Otherwise, we were quite pleased.