Guests
All properties in London, England, United Kingdom

Sapphire Hotel

3-star hotel, convenient for Westfield London Shopping Centre

  • Free WiFi
From
£41

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Single Room - Bathroom
  • Single Room - Bathroom
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 32.
1 / 32Hotel Front – Evening/Night
35 Shepherds Bush Road, London, W6 7LU, England, United Kingdom
6.6.Good.
  • Friendly Reception staff, Nice place to relax. Great location and Easy transportation for…

    Nov 20, 2021

  • Horrible place, as soon as I walked in the door i was threatened by the receptionist that…

    Nov 6, 2021

See all 255 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place

Guests rated location

Walkable
Convenient
Transport options
Shopping
Safe

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Non-smoking

    Property highlights

    Main amenities

    • 14 smoke-free guestrooms
    • Daily housekeeping
    • 24-hour front desk
    • Computer station
    • Concierge services
    • Luggage storage

    For families

    • Fridge
    • Private bathroom
    • Free toiletries
    • Daily housekeeping
    • Iron/ironing board
    • Hair dryer

    What’s around

    • In Hammersmith
    • Westfield London Shopping Centre - 8-min walk
    • Hyde Park - 2.4 mi / 3.9 km
    • Buckingham Palace - 4.2 mi / 6.8 km
    • Piccadilly Circus - 4.6 mi / 7.3 km
    • Big Ben - 5 mi / 8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Single Room
    • Double Room
    • Twin Room
    • Triple Room

    What’s around

    Landmarks

    • In Hammersmith
    • Westfield London Shopping Centre - 8-min walk
    • Hyde Park - 2.4 mi / 3.9 km
    • Buckingham Palace - 4.2 mi / 6.8 km
    • Piccadilly Circus - 4.6 mi / 7.3 km
    • Big Ben - 5 mi / 8 km
    • London Eye - 5.6 mi / 9 km
    • The British Museum - 5.9 mi / 9.5 km
    • The Shard - 8 mi / 12.9 km
    • Tower of London - 8 mi / 12.9 km
    • O2 Arena - 13.9 mi / 22.4 km

    Getting around

    • Heathrow Airport (LHR) 20-min drive
    • London (LCY-London City) 31-min drive
    • Gatwick Airport (LGW) 55-min drive
    • London (LTN-Luton) 41-min drive
    • London Shepherd's Bush Station 9-min walk
    • Kensington (Olympia) Station 14-min walk
    • Kensington (Olympia) Underground Station 15-min walk
    • Goldhawk Road Underground Station 7-min walk
    • Shepherd's Bush Underground Station 7-min walk
    • Shepherd's Bush Market Underground Station 8-min walk
    map
    See on map
    35 Shepherds Bush Road, London, W6 7LU, England, United Kingdom

    At a glance

    Hotel size

    • This hotel has 14 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 2:30 PM-1:00 AM
    • Check-out time is 11 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    The check-in location differs from the property location. To check in, go to 49 Shepherds Bush Road W6 7LU To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cots (infant beds)

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • No on-site parking
    • Off-site parking nearby (GBP 6.50 per day)
    • Street parking available

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Working away

    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Luggage storage

    Facilities

    • Number of buildings/towers: 1
    • Television in common areas

    Languages Spoken

    • English
    • French
    • Romanian
    • Spanish

    In the room

    Home comforts

    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Soundproofed rooms
    • Turndown service

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • LED TV
    • Satellite TV channels
    • DVD player

    Stay connected

    • Free WiFi

    Food and drink

    • Fridge

    More

    • Daily housekeeping
    • In-room safe

    Fees & policies

    Optional extras

    • Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
    • Late checkout can be arranged for an extra charge of GBP 20 (subject to availability)

    ParkingPay at property

    • Parking is available nearby and costs GBP 6.50 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place and staff at the property wear personal protective equipment.

    Contactless checkout is available.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

    Only registered guests are allowed in the guestrooms.

    This property does not have lifts.

    Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

    Also known as

    • Sapphire Hotel London
    • Sapphire Hotel
    • Sapphire London
    • Sapphire Hotel Hotel
    • Sapphire Hotel London
    • Sapphire Hotel Hotel London
    • Sapphire Hotel London
    • Sapphire Hotel Hotel London

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Sapphire Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • No, unfortunately. However, there's street parking available.
    • Sorry, neither pets nor service animals are allowed.
    • You can check in from 2:30 PM - 1:00 AM. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Contactless check-out is available.
    • Yes. Nearby restaurants include Liz Cafe (4-min walk), Sindercombe Social (4-min walk) and Ajanta (4-min walk).
    • Recommended spots to visit include Westfield London Shopping Centre (8-min walk) and Hyde Park (2.4 mi), along with Buckingham Palace (4.2 mi) and Piccadilly Circus (4.6 mi).
    6.6.Good.
    • 8.0.Very good

      Good Value, Lovely management

      The way to check in it a bit different as you have to go to a sister hotel to check in bit management was lovely and very helpful. We were informed the rooms were newly refurbished and the room although slightly smaller then we thought was a good size. The bed was a little too hard for my liking and was very squeaky but we only stayed 2 nights so didn't bother us too much. I will say if you are unable to walk up too many stairs let the staff know because we were on the top floor and there was A LOT of stairs. I would stay again.

      Amber, 2 night trip, Nov 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great location for getting around easily. Clean shower cubicle and good service. Reception staff helpful. And lastly Good night rest on clean and comfortable bed. Will definitely recommend

      Janet, 1 night trip, Oct 31, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great value for money

      I made a last minute booking but was hesitant when reading the reviews but was pleasantly surprised. Check in was easy and Covid friendly. The room was clean and tidy with towels, coffee and shampoo I paid £50.00 for a double room this was fantastic value for money given the price tag. I would happily stay again.

      Ryan, 1 night trip, Oct 13, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Solo travellers

      Small room but clean and comfortable. On a busy road so traffic noise, but slept well.

      Stephen, 3 night trip, Oct 13, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Basic

      Pictures on web did not justify the Room..

      Eoin, 1 night business trip, Sep 9, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Do not use this hotel

      I cannot rate the hotel fairly as when checking in I was given a room in the sister hotel as I was told my hotel was full and that the staff weren’t available. The hotel I was put up at was a lower rated hotel and the room was tiny and couldn’t even sit on the toilet without leaving the door fully open (see attached pics)thankfully I was in my own. This was unacceptable and I should have been informed earlier as to allow to make alternative plans. I know this isn’t down to hotel.com however they have refused any sort of refund even after promising me one, the service provided was below standard and I never got what I paid for this is unacceptable and has soured my experience with using the website. After doing some investigation I found out this has happened multiple times to others and feel this hotel should be removed from the website as it is a complete fraudulent description and very misleading.

      Marc, 1 night trip, Aug 28, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Bed was comfy, but then I was pissed every time I dived into it. Disgusted that I had to virtually beg for clean towels, room obviously not cleaned before my arrival as previous occupant had left the towels on the floor where I found them, there was no milk for a cup of tea, I had to buy my own, actual arrival was soured when the b&b I booked wasn't the one I stayed in, had to walk a few yards to book in, rang door bell, no response, rang again, no response, knocked on door, a quite rude Asian guy answered angrily pointing to the bell, I told him I rang the doorbell, he had to try it himself to realise it wasn't working

      2 night trip, Aug 6, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Bad

      There was no one to check me in ended up just booking something else. I’m very upset and I would like my money back as I didn’t get the chance to check in as no one was there to open the door for me I was knocking for like ten minutes or more

      Ismail, 1 night trip, Jul 3, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      ....

      Unfortunately I was disappointed. I was treated as if I was being punished...not as a regular client.

      Tania, 10 night business trip, Jun 30, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excelent

      Excellent tanks you

      MARIUS, 1 night trip, May 15, 2021

      Verified Hotels.com guest review

    See all 255 reviews