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All properties in Niagara-on-the-Lake, Ontario, Canada

The Charles Hotel

4-star inn with restaurant, near Niagara River Gorge

  • Free WiFi and free parking

Property renovations and closures

  • This property is closed from March 17 2020 to May 20 2021 (dates subject to change).

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  • Property Grounds
  • Property Grounds
  • Private spa tub
  • Bathroom
  • Property Grounds
Property Grounds. Image 1 of 76.
1 / 76Property Grounds
8.6.Fabulous.
  • The place is beautiful and the staff is very kind and welcoming!

    Sep 16, 2019

  • An old hotel full of character. It is within easy walking distance of downtown and the…

    Jun 11, 2019

See all 31 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Dining options
Easy parking
Quiet
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 12 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Terrace
  • 24-hour front desk

What’s around

  • In Old Town Historic District
  • Shaw Festival Theatre - 13-min walk
  • Niagara River Gorge - 1-min walk
  • Royal George Theatre - 5-min walk
  • Niagara-on-the-Lake Golf Club - 6-min walk
  • Lake Ontario - 6-min walk
This property is closed from 17 March 2020 to 20 May 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 Queen Bed
  • Traditional Room
  • Premium Room

Location

  • In Old Town Historic District
  • Shaw Festival Theatre - 13-min walk
  • Niagara River Gorge - 1-min walk

What’s around

Landmarks

  • In Old Town Historic District
  • Shaw Festival Theatre - 13-min walk
  • Niagara River Gorge - 1-min walk
  • Royal George Theatre - 5-min walk
  • Niagara-on-the-Lake Golf Club - 6-min walk
  • Lake Ontario - 6-min walk
  • Simcoe Park - 10-min walk
  • Jackson-Triggs Winery - 26-min walk
  • Peller Estates Winery - 44-min walk
  • Outlet Collection at Niagara - 9.7 mi / 15.5 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) 57-min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) 38-min drive
  • Toronto, ON (YTZ-Billy Bishop Toronto City) 92-min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) 22-min drive
  • Niagara Falls Station 22-min drive
  • St. Catharines Station 26-min drive

At a glance

Size

  • 12 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service

Things to do

  • Golfing nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Year Built – 1832
  • Garden
  • Terrace

Accessibility

  • Handrails in stairways

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Egyptian-cotton sheets
  • Pillowtop mattress

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Designer toiletries
  • Hair dryer

Be entertained

  • 47-inch TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

HobNob Restaurant – Overlooking the golf course and garden, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Small print

Also known as

  • The Charles Hotel Inn
  • The Charles Hotel Niagara-on-the-Lake
  • The Charles Hotel Inn Niagara-on-the-Lake
  • The Charles Hotel Inn
  • The Charles Hotel Niagara-on-the-Lake
  • The Charles Hotel Inn Niagara-on-the-Lake

Optional extras

Cooked-to-order breakfast is offered for an extra charge of CAD 17 for adults and CAD 12 for children (approximately)

Policies

This property does not have lifts.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Charles Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from 17 March 2020 to 20 May 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, HobNob Restaurant offers al fresco dining, French cuisine and garden views. Nearby restaurants include Treadwell Farm to Table Cuisine (5-min walk), Nina Gelateria & Pastry Shop (6-min walk) and Olde Angel Inn (7-min walk).
  • No, this inn doesn't have a casino, but Casino Niagara (24-min drive) and Fallsview Casino (28-min drive) are both nearby.
  • Have fun with nearby activities such as boat tours and hiking, and practise your swing on the nearby golf course. The Charles Hotel also has a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    We enjoyed our stay at The Charles Hotel the staff were delightful and very helpful with any needs we had. We enjoyed having a brunch each morning at the hotel and then taking a walk around the town which the hotel is well situated to the core of the town.

    2 night romance trip, Feb 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    It would be nice to have coffee and tea for guests downstairs. I should add that the staff offered to make some, but would be nice to already have it downstairs somewhere for the guests.

    1 night romance trip, Feb 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Cute

    Stayed here as a quick weekend trip. Cute place, very friendly staff and a short walk to the shops on Queen street. Good drinks and food at the lounge and restaurant as well.

    Misty, 2 night trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    y good

    For a deluxe room, it was pretty small, I think I was anticipating something a wee bit larger for the price. I did call and mention that it was my partners birthday and they said they would leave something special in the room but that didn’t happen. The staff was lovely when we arrived and very accommodating. It in a great location and everything is in walking distance.

    Kelsey, 2 night trip, Jan 10, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excellent room, do not recommend the restaurant

    Great location and friendly staff. The room was cozy, clean, and well designed. Based on the reactions, it was obvious that they are not used to see solo travelers. Restaurant service on the other hand was disappointing. It was not that busy, but the service was super slow, it took them 2 hours to clean the table next to mine. Food quality was ok. Not the most accommodating for food allergies, although they had 6 hours to prepare.

    1 night trip, Dec 31, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    It was right close to old town and several vineyards .

    Lalaland, 3 night romance trip, Nov 3, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Romantic getaway

    Wonderful gem in Niagara on the Lake! Perfect for a romantic getaway. We loved the location and courtyard. Service was impeccable and recommendations for sight-seeing were on the mark. Perfect weekend away!

    Kristin, 3 night trip, Oct 24, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    I felt like I was in a closed in box. The window was fitted with a glass you couldn’t see through and very small. For a Deluxe room it was far from it! I have stayed at the Charles before and had a wonderful experience...not this time....No view, and very dark. I actually became claustrophobic in this room. The Inn itself is charming, and the staff are friendly. The young woman who checked me in was not so great, but beyond her everyone was very accommodating.

    1 night trip with friends, Oct 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hospitality and service excellent

    3 night trip with friends, Oct 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful location and great breakfast . Room was lovely and very clean. Staff was nice and helpful.

    1 night romance trip, Sep 21, 2019

    Verified Expedia guest review

See all 31 reviews