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Waldorf Astoria Jerusalem

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Exterior
Indoor pool, open 7:00 AM to 7:00 PM, lifeguards on site
Indoor pool, open 7:00 AM to 7:00 PM, lifeguards on site
Indoor pool, open 7:00 AM to 7:00 PM, lifeguards on site
One Bedroom Suite | Balcony

Overview of Waldorf Astoria Jerusalem

Waldorf Astoria Jerusalem

5.0 star property
Luxury hotel with spa, near Mamilla Mall

9.0/10 Superb

413 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
26-28 Agron Street, Jerusalem, 9419008

Room options

About this area

What's nearby

  • In Jerusalem City Centre
  • Western Wall - 14 min drive
  • Al-Aqsa Mosque - 4 min drive

Getting around

  • Tel Aviv (TLV-Ben Gurion) - 55 min drive
  • Jerusalem Malha Station - 7 min drive
  • Jerusalem Biblical Zoo Station - 8 min drive
  • Jerusalem (JRS-Malha Railway Station) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Cielo - 3 min walk
  • Glen whisky bar - 3 min walk
  • Etz Cafe - 4 min walk
  • Hummus Ben Sira - 4 min walk
  • Cavalier - 4 min walk

About this property

Waldorf Astoria Jerusalem

A great choice for a stay in Jerusalem, Waldorf Astoria Jerusalem features a rooftop terrace and offers an airport shuttle (available 24 hours) for ILS 250 per vehicle. You can visit the spa to be pampered with deep-tissue massages, body scrubs or reflexology, and The Palace, one of 3 restaurants, serves Mediterranean cuisine. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. The helpful staff and breakfast get good marks from fellow travellers.

Languages

Arabic, English, French, Hebrew, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 226 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (ILS 60 per day; includes in/out privileges)
  • On-site valet parking (ILS 20 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast 6:30 AM–10:30 AM on weekdays and 7:00 AM–11 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Childcare in room (surcharge)
  • Lifeguard on site

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (14747 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Arabic
  • English
  • French
  • Hebrew
  • Russian

Room amenities

Be entertained

  • DVD player
  • 46-inch flat-screen TV
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

The Palace – This restaurant specialises in Mediterranean cuisine.
The Kings Court – This restaurant specialises in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Garden Terrace – This restaurant overlooks the garden and specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The 17% national value-added tax is not included in the price and may be charged at the hotel. Travellers on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport upon checkout.

Optional extras

  • Airport shuttle service is offered for an extra charge of ILS 250 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for ILS 500.0 per day
  • Airport shuttle service for children up to age 2 costs ILS 250 (one-way)

Parking

  • Self-parking costs ILS 60 per day with in/out privileges
  • Valet parking costs ILS 20 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Jerusalem Waldorf Astoria
Waldorf Astoria Hotel Jerusalem
Waldorf Astoria Jerusalem
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Jerusalem
Waldorf Astoria Jerusalem Hotel Jerusalem

Frequently asked questions

Does Waldorf Astoria Jerusalem offer free cancellation for a full refund?
Yes, Waldorf Astoria Jerusalem does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Waldorf Astoria Jerusalem?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Waldorf Astoria Jerusalem on 13 Feb 2023 start from £412, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Waldorf Astoria Jerusalem?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Waldorf Astoria Jerusalem?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Waldorf Astoria Jerusalem?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Waldorf Astoria Jerusalem?
Yes. Self-parking costs ILS 60 per day. Valet parking costs ILS 20 per day. Electric car charging is available.
Is an airport shuttle service offered by Waldorf Astoria Jerusalem?
Yes, an airport shuttle is available. The charge is ILS 250 per vehicle one-way.
What are the check-in and check-out times at Waldorf Astoria Jerusalem?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Waldorf Astoria Jerusalem and nearby?
Waldorf Astoria Jerusalem has a spa and an indoor pool, as well as a Turkish bath.
Are there restaurants at or near Waldorf Astoria Jerusalem?
Yes, there are 3 on-site restaurants, featuring Mediterranean cuisine and garden views. Nearby restaurants include Cielo (3-min walk), Glen whisky bar (3-min walk) and Etz Cafe (4-min walk).
Does Waldorf Astoria Jerusalem have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Waldorf Astoria Jerusalem like?
Waldorf Astoria Jerusalem is in Jerusalem City Centre, a short 4-minute walk from Mamilla Mall and 8 minutes' walk from Jaffa Gate. Travellers say that this hotel is in a good location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

WORST HOTEL EXPERIENCE
It was awful. Such an overrated hotel. The worst service and security I have ever encountered. Rude and unprofessional staff. The worst food. Room service could not get one order correct. Not even tea and coffee‼️. I would recommend staying anywhere else‼️
Jean, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Evrything was great but servicing at breakfast - chaotic movements of waiters resulting in long time waiting of coffee or tea. Otherwise, pleasant stay - everyone is very friendly and helpful. Special thanks to Ameer - superb management skills!
Val, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
Merle-Louise, 1-night trip
Verified Expedia guest review

6/10 Good

Location is very good. The room wasnt clean and it was too noisy from 6AM when staff opened and shut doors infront of the room. This shouldn't take place on a property as this one, including its rate
Jaime, 1-night family trip
Verified Expedia guest review

8/10 Very good

Nice hotel
Martin, 1-night trip
Verified Expedia guest review

8/10 Very good

aaa
oved, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Boris, 1-night trip
Verified Expedia guest review

10/10 Exceptional

At the hotel reception they upgraded my room to a suite. Personal treatment for us and all guests. The place is quiet and pleasant. In short, a very high class hotel.
Rafael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous hotel, built to the latest standards. Amazing customer service.
IGOR, 2-night trip
Verified Expedia guest review

10/10 Exceptional

William, 4-night trip
Verified Expedia guest review