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The Ritz-Carlton, Almaty

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When you stay at The Ritz-Carlton, Almaty, you'll be within a 10-minute drive of National Museum of Kazakhstan and Almaty Central Stadium. You can visit the spa to be pampered with deep-tissue massages, body wraps or hydrotherapy, and Seven, one of 2 restaurants, serves Mediterranean cuisine and is open for dinner. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights at this luxurious hotel.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Ski storage
  • Ski passes
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service

For families (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
The current price is £421
includes taxes & fees
16 Aug - 17 Aug

Why we love this property

Work and play paradise
This central hotel boasts business facilities for productivity. Guests can relax with spa services and round-the-clock room service after work.
Dining diversity
The hotel boasts 2 restaurants featuring Mediterranean and international cuisine. A cafe and bar await, plus vegan and vegetarian options, including breakfast.
Pool perfection
The luxury hotel boasts an indoor pool area with comfortable loungers, perfect for a refreshing swim in style any time of the year.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Club Room, 1 King Bed, Mountain View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, and a view of mountains through large windows.

Club Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, 1 Bedroom

A high-rise apartment with a city view, two sofas, a coffee table, a TV, and a small desk.

Grand Suite, 1 Bedroom

  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the city.

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom, Mountain View

A modern hotel room with a large window offering a mountain view, a sofa, a coffee table, and a TV.

Executive Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Room, 1 King Bed, Corner (View)

A hotel room with a large bed, a TV on a wooden dresser, a chair, and a view of mountains through large windows.

Elite Room, 1 King Bed, Corner (View)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Mountain View

A hotel room with a large bed, a desk with a TV, a chair, and a view of mountains through large windows.

Deluxe Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Mountain View

A hotel room with a large bed, a desk with a TV, a chair, and a view of mountains through large windows.

Club Room, 2 Double Beds, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Mountain View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, and a view of mountains through large windows.

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, City View

A modern hotel room with a large window offering a city view, a beige sofa set, a round coffee table, and a desk with a chair.

Junior Suite, 1 King Bed, City View

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Room, 2 Double Beds, Corner

A hotel room with two beds, a desk, a chair, and a TV.

Elite Room, 2 Double Beds, Corner

  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A spacious hotel room with a large bed, a seating area, and a view of the city.

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040

What's nearby

  • Almaty Central Stadium - 3 min drive - 3.1 km
  • Kazakhstan Museum of Arts - 3 min drive - 3.5 km
  • Kasteev State Museum of Arts - 3 min drive - 3.5 km
  • Botanical gardens - 4 min drive - 2.3 km
  • Zenkov Cathedral - 5 min drive - 5.4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 31 min drive
  • Almaty Station - 21 min drive
  • Train station pickup (surcharge)

Restaurants

  • ‪J.Z. Peking Duck - ‬13 min walk
  • ‪Mamma Mia - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Sky Lobby Bar & Lounge - ‬1 min walk
  • ‪Honey-Honey - ‬2 min walk

About this property

The Ritz-Carlton, Almaty

  • When you stay at The Ritz-Carlton, Almaty, you'll be within a 10-minute drive of National Museum of Kazakhstan and Almaty Central Stadium. You can visit the spa to be pampered with deep-tissue massages, body wraps or hydrotherapy, and Seven, one of 2 restaurants, serves Mediterranean cuisine and is open for dinner. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 145 rooms
    • Arranged over 38 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:30 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Children aged 6 and younger eat free breakfast
DONE

Pets

    • Pets allowed (up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (KZT 5000 per stay)
    • Wheelchair-accessible parking on site
    • Limited self- and valet parking on-site
    • Free off-site parking within 1640 ft
DONE

Transfers

    • Train station pickup available 24 hours a day*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Ski passes
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski area nearby
  • Scooter/moped hire nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (10330 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Shopping centre on-site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 105
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 85
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 55-inch LED TV
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area
  • Heated floors

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Mobile key entry
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Seven – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sky Bar and Lounge – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours. Open daily.
Chocolate Shop – This coffee shop only serves light fare. Open daily.
Terrace 77 – On-site diner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in the Bioscore Sustainability and Green Key (Foundation for Environmental Education) – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 29000 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 20000 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of KZT 60000 per pet (may vary based on length of stay)

Parking

  • Valet parking costs KZT 5000 per stay

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Does The Ritz-Carlton, Almaty offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Almaty?

Yes, there's an indoor pool.

Are pets allowed at The Ritz-Carlton, Almaty?

Yes, pets are welcome, with a maximum weight of 10 kg per pet. There's a charge of KZT 60000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at The Ritz-Carlton, Almaty?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at The Ritz-Carlton, Almaty?

Check-in start time: 3 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at The Ritz-Carlton, Almaty?

No, this hotel doesn't have a casino, but Casino Zodiak (6-min drive) is nearby.

What is there to do at The Ritz-Carlton, Almaty and nearby?

During the winter, enjoy nearby recreation such as snowboarding and skiing, and return when the snow melts for cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Ritz-Carlton, Almaty also has a 24-hour fitness centre and a sauna, as well as a garden.

Are there restaurants at or near The Ritz-Carlton, Almaty?

Yes, there are 2 on-site restaurants, featuring Mediterranean cuisine.

What's the area around The Ritz-Carlton, Almaty like?

The Ritz-Carlton, Almaty puts you in Bostandyk District, in the heart of Almaty. Popular attractions include Shymbulak Ski Resort, which is 15 minutes away by car.

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Reviews

The Ritz-Carlton, Almaty Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.8

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Mark, 1-night trip
Verified review

10/10 Exceptional

If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Kevin, 2-night trip
Verified review

10/10 Exceptional

Amazing stay at the Ritz Almaty

Amazing place, very convenient.
juan, 3-night trip
Verified review

10/10 Exceptional

Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome.
Owen, 1-night trip
Verified review

10/10 Exceptional

Simply the best option there.
Maxim, 5-night trip
Verified review

8/10 Very good

Quiet
Yevgeniy, 4-night trip
Verified review

10/10 Exceptional

Extrem freundliches und kompetentes Personal!
Robert, 3-night trip
Verified review

10/10 Exceptional

Sessiz kaliteli mekan hizmet çok güzeldi teşekkürler
Abdul Kadir, 4-night trip
Verified review

10/10 Exceptional

Herşey için teşekkürler
Abdulkadir, 3-night trip
Verified review

10/10 Exceptional

الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
Mohamed, 3-night trip
Verified review

10/10 Exceptional

Great hotel, with incredible view

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Saied Sokhail, 2-night trip
Verified review

8/10 Very good

Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Nurbek, 1-night trip
Verified review

6/10 Good

inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Hyung Geun, 5-night trip
Verified review

8/10 Very good

Lovely place!

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
1-night trip
Verified review

10/10 Exceptional

It was an excellent experience. From the services to the food and the views.
Jeremy, 1-night trip
Verified review

6/10 Good

We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
3-night trip
Verified review

10/10 Exceptional

Die Aussicht im Hotel ist grandios! Alles ist im sehr gutem Zustand.
2-night trip
Verified review

10/10 Exceptional

First visit!

Amazing!! Will be back!
Healy, 1-night trip
Verified review

10/10 Exceptional

Great Hotel. Awesome location and service.
Felix, 1-night trip
Verified review

10/10 Exceptional

Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
3-night trip
Verified review

10/10 Exceptional

Great service, impecable room. I will cao.e back again
3-night trip
Verified review

10/10 Exceptional

Great stay

The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
Jessica, 4-night trip
Verified review

10/10 Exceptional

Excellent stay, would only stay here in Almaty

great location for business, loved the gym and the pool
Nicoleta, 3-night trip
Verified review

8/10 Very good

Good choice for Almaty

Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
John, 4-night trip
Verified review

10/10 Exceptional

Short trip to meet with a friend

Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
Larissa, 2-night trip