Bell at reception didn’t work - no staff available for check-in. We were only helped after a local customer mentioned us to the bar staff. On arrival had to push through crowd of smokers and drunk people to reach the reception desk. Check-in, once some one came to desk was easy and fast. Room was disappointing, very small, felt dirty with dust on light fixtures, stains in the runners on beds and makeup on my supposedly clean towel. Bedroom window looked out onto brick wall, and we could hear chatter from the beer garden late into the night. Bathroom was overlooked by ‘beer garden’ where smokers congregated, no frosting on glass so they could see directly in. Shower was mouldy with black mould, compounding the feeling of the room being dirty. Within 10 mins of being in the room we searched for an alternative hotel. The noise from room above and hallway was exceptionally loud, with no soundproofing and footfall of guests above keeping us awake until 3am. Breakfast was unavailable but there was a greggs and coop within a 2 minute walk. This felt like a budget hotel, I have stayed in nicer hostels for £15 per night, this cost more than 10 times that amount. Feel like we were ripped off and would never ever come back.