Rosso di Sera Relais Tuscany

After checking in we went out for dinner and returned around 11:15pm to find the main door locked. We were not given a code to get in and stood outside getting eaten alive by mosquitos for 45 minutes while we rang the bell, called multiple phone numbers and knocked on the door—all to no avail. Finally, after much frustration and fear that we would have to find our way to another hotel from the desolate middle of nowhere of the hotel’s location, I successfully managed to kick the door open to get in. It was a tremendously frightening and unpleasant experience and the receptionist made a horrible mistake in not telling us we would need a code to get in. Once in, I was sorely disappointed to find the bed to be among the hardest, most uncomfortable upon which I’ve ever attempted to sleep. I needed to take sleeping pills just to get to sleep. Plus our room was located just outside the reception desk so we heard tons of noise in the morning. Don’t stay here.

Excellent location, walkable to the sights of Pisa and close to the railway station for Lucca. Warm, friendly welcome. Spacious room. Fantastic shower, comfortable bed and good breakfast. Small team of people working there that genuinely interested in customer service and ensure you enjoy the stay.

Stayed one night and enjoyed our stay , good location for station and Pisa. Clean and comfortable room with very friendly , helpful staff

Disappointing considering the previous good reviews. We found our room to be large and clean though the decor not to our taste. Bathroom was nice. Very noisy from the nearby trains, we found it difficult to sleep and the breakfast we found poor. Very few options, the fruit did not seem that fresh and the coffee wasn’t great. Staff were friendly though. Probably wouldn’t stay again.

Incredibly disappointed with this hotel and our stay. The only redeeming aspect was the lady who was there at the check in. The pictures are not reflective of the state the hotel is in. Certainly not worthy of a 4 star status. The room was clean, however the bed was like sleeping on the ground. Also the room really smelled like smoke and that did not go away. The air conditioner did not work and the room was very hot even in late March. Breakfast was OK, but not much selection for the charge of 6 euros. Additionally the staff did not even allow us to use a toilet upon checkout when the train stations did not work. Utterly ridiculous. Would not stay here again and would not recommend this hotel even with a cheap price.