Guests
All properties in Lisbon, Lisbon District, Portugal

My Story Hotel Ouro

3-star hotel in Lisbon Old Town with restaurant and bar/lounge

  • Free WiFi
From
£64

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1 / 48Double Room - Guest Room
Rua Áurea 100, Lisbon, 1100-063, Portugal
8.4.Very good.
  • Very good overall. They just forgot yo do our room but great hotel. We are pleased.…

    Aug 7, 2020

  • Good location. Close to the Metro station and major tourist attractions as well as the…

    Nov 29, 2019

See all 161 reviews

Official standards

This property advises that it adheres to Clean & Safe (Portugal) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Shopping
Safe
Dining options
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 51 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk

For families

  • Free cots/infant beds
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Lisbon Old Town
  • Rua Augusta Arch - 3-minute walk
  • Santa Justa Elevator - 3-minute walk
  • Lisbon City Hall - 4-minute walk
  • Bertrand - 4-minute walk
  • Commerce Square - 5-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room
  • Standard Twin Room
  • Single Room

Location

Rua Áurea 100, Lisbon, 1100-063, Portugal
  • In Lisbon Old Town
  • Rua Augusta Arch - 3-minute walk
  • Santa Justa Elevator - 3-minute walk

What’s around

Landmarks

  • In Lisbon Old Town
  • Rua Augusta Arch - 3-minute walk
  • Santa Justa Elevator - 3-minute walk
  • Lisbon City Hall - 4-minute walk
  • Bertrand - 4-minute walk
  • Commerce Square - 5-minute walk
  • Carmo Convent - 5-minute walk
  • Rossio Square - 5-minute walk
  • Se - 5-minute walk
  • Santo Antonio Church - 6-minute walk
  • Figueira Square - 6-minute walk

Getting around

  • Lisbon (LIS-Humberto Delgado) 20-min drive
  • Cascais (CAT) 33-min drive
  • Rossio Station 7-min walk
  • Cais do Sodré Station 12-min walk
  • Santa Apolonia Station 20-min walk
  • Rua da Conceição Stop (28E) 1-min walk
  • Baixa-Chiado Station 2-min walk
  • Rua da Conceição Stop (12E) 3-min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • No on-site parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

My Story Hotel Ouro – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or checkout:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted.

Also known as

  • My Story Hotel Ouro Lisbon
  • Lisbon My Story Hotel Ouro Hotel
  • Hotel My Story Hotel Ouro
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  • My Story Hotel Ouro
  • My Story Ouro Lisbon
  • My Story Ouro
  • My Story Hotel Ouro Hotel
  • My Story Hotel Ouro Lisbon
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  • My Story Ouro
  • Hotel My Story Hotel Ouro Lisbon

*See fees & policies for additional details or extra charges

FAQs

  • Yes, My Story Hotel Ouro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no on-site parking at My Story Hotel Ouro.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, My Story Hotel Ouro offers Portuguese cuisine. Nearby restaurants include Natraj (3-min walk), Aprazível (3-min walk) and Mezzogiorno (3-min walk).
  • Yes, an airport shuttle is available.
  • No, this hotel doesn't have a casino, but Lisbon Casino (21-min drive) is nearby.
  • Have fun during the warmer months with activities nearby such as cycling.
8.4.Very good.
  • 6.0.Good

    OK hotel

    Quiet old equipment, old towls, I think you can fond better at this price. The hotel design is OK, the rooms are small.

    Alexsandra, 3 night trip, Oct 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We've found our go-to place for Lisbon

    Such a charming hotel, we only stayed for two nights but had a great time. - The rooms are well decorated, clean, and characterful. - The staff were friendly and accomodating - Breakfast was reasonably priced and enjoyable

    1 night trip, Jul 10, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    the room was tiny!!! really unacceptable for the price you pay

    3 night romance trip, Apr 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel to a very central location in Lisbon. Rooms were a bit small but nicely decorated and very clean with all amenities (we loved the Rituals toiletries). The breakfast was unfortunately a bit disappointing, the breakfast lounge is small so it gets hectic and there was not much variety in the breakfast. The staff was very friendly and polite. We asked for a quiet room (not one overlooking to the main street), however the window of our room was close to a ventilator roof (we guess from the hotel's kitchen) so it was a bit noisy (but not unbearable) and it was smelly if you wanted to open the window for some fresh air. Overall, I would totally recommend this hotel.

    Marianna, 3 night trip, Nov 16, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location and very convenience for shopping restaurant and bar .

    Chen, 2 night romance trip, Feb 7, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    excellent

    excellent stay great location the only down side is the size of the room its small/ otherwise its fantastic place

    guy, 4 night trip, Jan 30, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Convenient, laid back, pleasant staff, location — within easy walking distance to Metro.

    SgC, 3 night trip, Jan 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked the location and the staff was very helpful in providing advice on what to see and how to get there. I was reallhy pleased with staff attitude specially the two young men at the reception desk.

    Francia, 5 night trip, Jan 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Welcoming, charming and in a great location in Baixa Lisbon.

    1 night family trip, Jan 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Front Desk

    Front desk staff exceptional. Rooms a little small for more than 2 ppl. Coffee maker would have been a nice touch but it got me out of bed each day to.do my.steps,

    Teresa, 2 night trip, Dec 30, 2019

    Verified Hotels.com guest review

See all 161 reviews