Plaza Palenque Hotel & Convention Center

Photo gallery for Plaza Palenque Hotel & Convention Center

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Laptop workspace, free WiFi

Overview of Plaza Palenque Hotel & Convention Center

Plaza Palenque Hotel & Convention Center

3.0 star property
3-star hotel in Palenque with outdoor pool and restaurant

8.2/10 Very good

128 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Outdoor pool
  • Breakfast available
  • Room service
  • Spa services
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In a national park

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Plaza Palenque Hotel & Convention Center

3-star hotel in a national park
A round-trip airport shuttle, a poolside bar and a terrace are just a few of the amenities provided at Plaza Palenque Hotel & Convention Center. Treat yourself to a sports massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • English breakfast (surcharge), an area shuttle and meeting rooms
  • A 24-hour front desk, concierge services and a banquet hall
  • Guest reviews say good things about the dining options, pool and helpful staff
Room features
All guest rooms at Plaza Palenque Hotel & Convention Center boast comforts, such as Laptop workspace and air conditioning, as well as amenities, such as complimentary wireless Internet access and room service.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Balconies and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Poolside bar
  • Room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

Dining

La Palapa – This restaurant specialises in Mexican cuisine.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of MXN 165 for adults and MXN 100 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 150 per room (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle for children between the ages of 3 and 18 costs MXN 150 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards.

Also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Plaza Palenque Hotel Convention Center
Plaza Palenque Hotel & Convention Center Hotel
Plaza Palenque Hotel & Convention Center Palenque
Plaza Palenque Hotel & Convention Center Hotel Palenque

Frequently asked questions

Does Plaza Palenque Hotel & Convention Center offer free cancellation for a full refund?
Yes, Plaza Palenque Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Plaza Palenque Hotel & Convention Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Plaza Palenque Hotel & Convention Center?
Yes, there's an outdoor pool.
Are pets allowed at Plaza Palenque Hotel & Convention Center?
Sorry, pets aren't allowed.
Is parking offered on site at Plaza Palenque Hotel & Convention Center?
Yes, there's free self parking.
Is an airport shuttle service offered by Plaza Palenque Hotel & Convention Center?
Yes, an airport shuttle is available. The charge is MXN 150 per room one-way.
What are the check-in and check-out times at Plaza Palenque Hotel & Convention Center?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing is available.
What is there to do at Plaza Palenque Hotel & Convention Center and nearby?
Plaza Palenque Hotel & Convention Center has an outdoor pool and spa services, as well as a garden.
Are there restaurants at or near Plaza Palenque Hotel & Convention Center?
Yes, La Palapa offers Mexican cuisine. Nearby restaurants include Latte cafeteria (8-min walk), Cafe Colibri (10-min walk) and el huachinango feliz (12-min walk).
Does Plaza Palenque Hotel & Convention Center have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Christopher, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Ercilda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Francois, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Esthela, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Centrally located. Nice pool. Great food at the restaurant with very attentive servers.
2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

Reception and restaurant staff very friendly. Its a 10/15 minute walk into the centre of Palenque but its a straight well lit road. WiFi not good in room 101 but step outside the door to the pool and perfect and its more fun watching football (soccer) by the pool rather than in your room. i slept well and enjoyed my visit to Palenque and would stay at this hotel again.
2-night trip
Verified Expedia guest review