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1 room, 2 adults

Shangri La Hotel At The Shard London

5-star5 stars
31 St Thomas Street, London, England, SE1 9QU, United Kingdom

Riverfront hotel with indoor pool, near Borough Market
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Absolutely stunning views ! Service top draw !Dec 14, 2020
  • Room excellent - a private viewing platform over the London skyline for the night. Room…Nov 1, 2020

Shangri La Hotel At The Shard London

from £372
  • Deluxe Room, 1 King Bed, City View
  • Iconic City View Room - 1 King
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Single Beds, City View
  • Premier Shard Room King
  • Superior Shard Room - 1 King
  • Premier Shard Suite
  • Iconic Shard Suite
  • Suite (Southwark)
  • Suite (Westminster)
  • Suite (London)
  • Suite (Shangri-La)
  • Deluxe Room, 2 Single Beds, City View
  • Premier Room, 2 Single Beds (Shard)
  • Superior Room, 2 Single Beds (Shard)
  • Room, 2 Single Beds, City View (Iconic)

What’s around Shangri La Hotel At The Shard London

Landmarks

  • In London City Centre
  • Borough Market - 4-min walk
  • London Bridge - 6-min walk
  • Tate Modern - 15-min walk
  • Tower of London - 16-min walk
  • St. Paul's Cathedral - 21-min walk
  • London Dungeon - 32-min walk
  • Big Ben - 36-min walk

Getting around

  • Heathrow Airport (LHR) 54-min drive
  • London (LCY-London City) 17-min drive
  • Gatwick Airport (LGW) 50-min drive
  • London Bridge Station 1-min walk
  • London Cannon Street Station 13-min walk
  • London Fenchurch Street Station 18-min walk
  • London Bridge Underground Station 2-min walk
  • Borough Underground Station 9-min walk
  • Monument Underground Station 12-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (GBP 55.00 per night)

  • On-site valet parking (GBP 55.00 per night)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Segway rental/tour nearby
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 2335
  • Conference space size (meters) - 217
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
Languages Spoken
  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Frette Italian sheets
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Pay films
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

Lang – This delicatessen specialises in British cuisine and serves breakfast, lunch, dinner and light fare.

Gong – Overlooking the pool, this cocktail bar only serves light fare. Open daily.

Ting Lounge – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

Ting Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Awards and affiliations

Shangri La Hotel At The Shard London is listed in the 2020 Travel + Leisure 500.

Shangri La Hotel At The Shard London’s small print

Also known as

  • Shangri Hotel Shard
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La Hotel At The Shard London Hotel
  • Shangri La Hotel At The Shard London London
  • Shangri La Hotel At The Shard London Hotel London
  • Shangri La At The Shard London
  • Shangri La Hotel At The Shard London Hotel
  • Shangri La Hotel At The Shard London London
  • Shangri La Hotel At The Shard London Hotel London
  • Shangri La At The Shard London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 8:00 PM.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Optional extras

Self-parking costs GBP 55.00 per night

Valet parking costs GBP 55.00 per night

Rollaway beds are available for GBP 75 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Airport shuttle service is offered for an extra charge of GBP 160.00 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri La Hotel At The Shard London

  • Does Shangri La Hotel At The Shard London offer free cancellation for a full refund?
    Yes, Shangri La Hotel At The Shard London does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Shangri La Hotel At The Shard London currently open?
    This property is closed from 16 December 2020 to 11 March 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Shangri La Hotel At The Shard London?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri La Hotel At The Shard London?
    Yes. Self-parking costs GBP 55.00 per night. Valet parking costs GBP 55.00 per night.
  • Is there a pool at Shangri La Hotel At The Shard London?
    Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Are pets allowed at Shangri La Hotel At The Shard London?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Shangri La Hotel At The Shard London?
    You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Shangri La Hotel At The Shard London?
    Yes, Lang offers British cuisine and pool views. Nearby restaurants include My Tea Shop (3-min walk), Champor Champor (3-min walk) and Brindisa (3-min walk).
  • Is an airport shuttle service offered by Shangri La Hotel At The Shard London?
    Yes, an airport shuttle is available. The charge is GBP 160.00 per vehicle one-way.
  • What is there to do near Shangri La Hotel At The Shard London?
    Recommended spots to visit include Borough Market (4-min walk) and London Bridge (6-min walk), along with HMS Belfast (7-min walk) and Globe Theatre (11-min walk).

Recent reviews

Exceptional 9.4 From 609 reviews

Exceptional 10.0
The views are outstanding, check in very fast and professional. Temperature check before you entered the hotel. Food is amazing.
Marie, gb1 night romance trip
Exceptional 10.0
Absolutely amazing! Worth every penny! Amazing views of London.
Rachel, gb1 night family trip
Exceptional 10.0
Great attentive and kind staff. The room was perfect and my children thoroughly enjoyed themselves. Very minor downfall was that television viewing was limited and the TV was not a 'smart' one. Breakfast was lovely and the views were great in the pool and throughout.
gb1 night family trip
Exceptional 10.0
Fabulous stay, great service, lovely room and amazing view!
TRACY, gb1 night trip
Exceptional 10.0
Just amazing
by far, the best hotel I've ever stayed in. Rooms were amazing! River view is stunning!!! the price is with every penny when you come back into your room and look over London at night!
thomas, gb1 night trip
Exceptional 10.0
Amazing room, amazing view, the perfect stay for a special occasion. Nothing was too much trouble and every staff member we encountered was absolutely lovely
EC, gb1 night romance trip
Exceptional 10.0
Amazing hotel!! My family loved our stay there! Amazing hotel!! My family loved our stay there!
MigZ, gb2 night family trip
Exceptional 10.0
Fabulous room with a view
Fabulous hotel, loved our room. Very popular, so should have reserved a table for drinks at Gong, however we were able to get a window table at Ting for pre dinner drinks, so no issue. My main meal at Ting was not great, but starter was delicious. Good buffet breakfast (deposit being told on arrival there was no buffet!) No eggs benedict on the menu.
Lisa, gb1 night trip
Very good 8.0
More effort in serving tea and cake in room. When i called nothing was available. My husband had to go outside to a cafe. Also a more varied British food selection on the dining menu. One or two simple dishes would be nice eg burger and chips.
Theresa, gb1 night business trip
Exceptional 10.0
The (almost) perfect birthday celebration!
We had a great stay at The Shard! The views were amazing, the food was delicious, and the swimming pool and spa area was so relaxing. The service was second-to-none, the only thing missing was the lack of acknowledgement for my partner's 30th birthday which I'd mentioned when I booked. Such a shame as we've stayed in hotels with less stars and been completely spoilt with chocolates, cards, and bottles in wine before.
Emma, gb1 night trip

Shangri La Hotel At The Shard London