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Hotel Zulum

Photo gallery for Hotel Zulum

View from property
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool

Overview of Hotel Zulum

Hotel Zulum

3-star property
3-star beachfront hotel with spa, near Tulum Beach

6.6/10 Good

346 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Restaurant
The price is £86
Price available on 1/3/2023
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 11 min drive
  • Sian Ka'an Biosphere Reserve - 13 min drive
  • Playa Paraiso - 18 min drive
  • Tulum Mayan Ruins - 22 min drive
  • Gran Cenote - 29 min drive
  • Xel-Há Park - 35 min drive
  • Dos Ojos Cenote - 131 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 103 min drive
  • Airport shuttle (surcharge)


  • Safari - 5 min walk
  • Juanita Diavola - 9 min walk
  • Cenzontle - 10 min walk
  • Posada margherita - 10 min walk
  • Mur Mur - 12 min walk

About this property

Hotel Zulum

At Hotel Zulum, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Tulum Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in massages at the spa. Zulum, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and restaurant.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms


  • Check-in time from 3 PM until 2:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (8 years old and younger) are not allowed
  • No cots (infant beds)


  • Pets allowed (dogs and cats only)*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach


  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas


  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa


  • English
  • Spanish

Room amenities

Home comfort

  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.


Zulum – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 825 per person (one-way)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 750 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Zulum
Hotel Zulum tulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum offer free cancellation for a full refund?
Yes, Hotel Zulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Zulum?
As of 1 Feb 2023, prices found for a 1-night stay for 2 adults at Hotel Zulum on 1 Mar 2023 start from £86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Zulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Zulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zulum?
Yes, cats and dogs are welcome. There's a charge of MXN 750 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Zulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Zulum?
Yes, an airport shuttle is available. The charge is MXN 825 per person one-way.
What are the check-in and check-out times at Hotel Zulum?
You can check in from 3 PM - 2:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Zulum and nearby?
Hotel Zulum has 2 bars and a spa, as well as an outdoor pool and a garden.
Are there restaurants at or near Hotel Zulum?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Safari (5-min walk), Juanita Diavola (9-min walk) and Cenzontle (10-min walk).
What's the area around Hotel Zulum like?
Hotel Zulum is a short 1-minute walk from Tulum Beach and 8 minutes' walk from Ven a la Luz Sculpture. Travellers say that this hotel is in a good location.







Staff & service




Property conditions & facilities




8/10 Very good

Stuck in 90's
Rundown Hotel that pretends to be luxury
Victor, 1-night family trip
Verified guest review

2/10 Poor

The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
1-night family trip
Verified guest review

4/10 Fair

Jonathan, 1-night trip with friends
Verified guest review

6/10 Good

Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Marialena, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Robert, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Do not stay there.
The location is great, however, the room was outdated, smelled really moldy, and was without air conditioning. We had to check out and book another hotel because the person at the desk didn't change our room. This is without mentioning the servers at the restaurant who were not helpful and inviting. The pool was disgusting and extremely dirty. Horrible time.
Nicolas, 3-night family trip
Verified guest review

8/10 Very good

Reasonably priced accommodation on Tulum beach.
YUK YIN, 2-night trip with friends
Verified Expedia guest review

6/10 Good

It was a cute spot on the beach and I liked the horses and donkey on site, the swinging bed, the margarita at check in, and the food, but the club across the street kinda ruined the night I spent there. I know it’s not the hotel’s fault, but the music they play is so loud it sounded like it was blasting directly into my room. No hot water and a cockroach found it’s way into my room at some point. Overall just personally felt like it was too expensive for what it was.
Jill, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful beach front facility. Breakfast and lunch available to make for a very relaxing beach vacation. Front of house staff and restaurant were all very helpful and pleasant!
Megan, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel located directly on the beach and located in the middle of all the Tulum action. Restaurant has good food. Rally nice place to relax and unwind =]
David, 2-night family trip
Verified Orbitz guest review