Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in London, England, United Kingdom
1 room, 2 adults

citizenM London Bankside

4-star4 stars
20 Lavington Street, Surrey House, London, England, SE1 0NZ, United Kingdom

4-star hotel with restaurant, near Tate Modern
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Absolutely fantastic stay, loved the quirkiness of the hotel. The bed was lovely and…Oct 20, 2020
  • Very safe clean and modernOct 3, 2020

citizenM London Bankside

from £81
  • King Room

What’s around citizenM London Bankside


  • In London City Centre
  • Tate Modern - 6-min walk
  • The Shard - 10-min walk
  • St. Paul's Cathedral - 15-min walk
  • London Bridge - 15-min walk
  • London Eye - 21-min walk
  • Tower of London - 24-min walk
  • Big Ben - 26-min walk

Getting around

  • London (LCY-London City) 33-min drive
  • London (LHR-Heathrow) 57-min drive
  • London (LGW-Gatwick) 90-min drive
  • London Waterloo East Station 10-min walk
  • London Bridge Station 11-min walk
  • London Blackfriars Station 12-min walk
  • Southwark Underground Station 7-min walk
  • Borough Underground Station 8-min walk
  • London Bridge Underground Station 11-min walk

At a glance

Key facts

Hotel size

  • This hotel has 192 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • No on-site parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Coffee/tea in a common area
  • Water dispenser
Working away
  • 24-hour business centre
  • Number of meeting rooms - 7
  • Computer station
  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 2012
  • Lift
  • Television in common areas
Languages Spoken
  • Arabic
  • Catalan
  • English
  • French
  • Greek
  • Polish
  • Turkish
  • Ukrainian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch Smart televisions
  • Cable TV channels
  • IPad
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

citizenM London Bankside’s small print

Also known as

  • citizenM London Bankside Hotel
  • citizenM London Bankside Hotel
  • citizenM London Bankside London
  • citizenM London Bankside Hotel London
  • citizenM Bankside Hotel
  • citizenM London Bankside
  • citizenM Bankside
  • CitizenM London Bankside England
  • citizenM London Bankside Hotel
  • citizenM London Bankside London
  • citizenM London Bankside Hotel London


State tax ID - 136.0572.29

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing that there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property only accepts debit or credit cards and credit cards for all bookings. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of GBP 29

To-go breakfast is offered for an extra charge of GBP 12.5 per person (approximately)

WiFi is available in guestrooms for GBP 0 per stay (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for citizenM London Bankside

  • Does citizenM London Bankside offer free cancellation for a full refund?
    Yes, citizenM London Bankside does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at citizenM London Bankside?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at citizenM London Bankside?
    Sorry, there's no on-site parking at citizenM London Bankside.
  • Are pets allowed at citizenM London Bankside?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at citizenM London Bankside?
    You can check in from 2:00 PM to midnight. Check-out time is 11 AM. Late check-out is available for a charge of GBP 29 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near citizenM London Bankside?
    Yes, there's an on-site restaurant, canteenM. Nearby restaurants include capricci Buon Gusto Italiano (3-min walk), Frank's Cafe (3-min walk) and Bar Douro (4-min walk).
  • What is there to do near citizenM London Bankside?
    Recommended spots to visit include Tate Modern (6-min walk) and The Shard (10-min walk), along with St. Paul's Cathedral (15-min walk) and London Bridge (0.8 mi).

Recent reviews

Superb 9.0 From 624 reviews

Exceptional 10.0
Clean friendly well-equipped and convenient
A welcoming hotel, great staff, bright and clean, comfy rooms, excellent shower. The decor in the public areas is bright, fun and arty. A huge array of books so just settle in a corner, get refreshments and grab a book to browse. Great location close to Tate Modern, Borough Market and Blackfriars Station
Deborah, gb1 night family trip
Exceptional 10.0
Fantastic hotel
Fantastic hotel, fantastic location, lovely staff, will definitely return.
gb1 night trip with friends
Exceptional 10.0
Will stay again!
Cannot fault my stay at CitizenM Bankside! Excellent service and very friendly staff, will definitely stay again.
Georgina, gb1 night trip with friends
Exceptional 10.0
great two night stay
Very comfortable stay, hotel is great and staff are excellent- we reported a small issue with the extractor fan in the bathroom which was dealt with very well.
Duncan, gb2 night trip
Exceptional 10.0
London stay
Lovley stay as always attentive staff v quite however given covid! Sensible covid measures in place
jason, gb2 night trip
Exceptional 10.0
Best hotel I’ve stayed in to date
I haven’t been to a hotel quite like it! It was so modern and fresh I honestly was so surprised as soon as i walked in. The check in was amazingly quick and even though I done it myself on a screen the staff was there to help out if needed and didn’t make me feel as if they didn’t want to help. The room was so nice and the iPad was genius it even said my name and the TV said my name I was pleasantly surprised I am definitely going to stay again in the near future.
D, gb1 night trip
Exceptional 10.0
Love this hotel
Amazing stay, great hotel with amazing staff. The bed was so comfy we didn’t want to leave. Great location, 5 minutes to Borough Market and 5 minutes to Southbank, loved our stay here and will come back again
Clare, gb1 night trip
Exceptional 10.0
All round fantastic lication hotel and service
Lakvinderpal, gb1 night business trip
Exceptional 10.0
I was impressed with the hotel and the modern control of room features, but bemused that there were no tea/coffee making facilities in the room. Sadly that lets it down in my opinion as I had to walk out to get our early morning hot drinks.
Dave, gb1 night trip
Good 6.0
A disappointing stay at a modern hotel
This hotel did not meet my expectations of a 4-star hotel. The room was very small though well equipped and modern. There was moulded plastic everywhere, including the whole 'bathroom' which was just one huge piece of plastic. The bed occupied three walls of the room, so one person had to climb over the other to get out! One of the biggest disappointments was no tea/coffee making facilities in the room. We were on the 3rd floor, so we would have had to make a trip to the bar on the ground floor for a cup of tea - not what you want to do after you have just woken up. For cleanliness and location I cannot fault it. Would I stay there again?... very unlikely, and especially not at that price. A room at the Premier Inn down the road would have been cheaper and more luxurious.
gb2 night trip

citizenM London Bankside

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