Guests
All properties in Krakow, Lesser Poland Voivodeship, Poland

Mercure Krakow Stare Miasto (Old Town)

4-star hotel with restaurant, near Krakow Barbican

  • Free WiFi
From
£53

Image gallery

  • Mercure Krakow Stare Miasto (Old Town)
  • Mercure Krakow Stare Miasto (Old Town)
  • Classic Double Room, 1 Double Bed - Bathroom
  • Classic Room - Bathroom
  • Mercure Krakow Stare Miasto (Old Town)
Mercure Krakow Stare Miasto (Old Town). Image 1 of 105.
1 / 105Mercure Krakow Stare Miasto (Old Town)
Pawia 18 B, Krakow, 31154, Poland
9.6.Exceptional.
  • It was very friendly and staff were helpful as my friend broke her ankle so we had to…

    Feb 27, 2020

  • Fabulous good location

    Feb 14, 2020

See all 357 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Walkable
Convenient
Transport options
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 198 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Krakow City Centre
  • Main Market Square - 13-min walk
  • Wawel Castle - 22-min walk
  • Oskar Schindler Factory - 37-min walk
  • Krakow Barbican - 5-min walk
  • St. Mary's Basilica - 11-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Privilege, Premium Room, 1 Double Bed
  • Classic Twin Room, 2 Single Beds
  • Classic Room
  • Classic Double Room, 1 Double Bed

What’s around

Landmarks

  • In Krakow City Centre
  • Main Market Square - 13-min walk
  • Wawel Castle - 22-min walk
  • Oskar Schindler Factory - 37-min walk
  • Krakow Barbican - 5-min walk
  • St. Mary's Basilica - 11-min walk
  • Cloth Hall - 12-min walk
  • Dragon's Den - 25-min walk
  • ICE Krakow Congress Centre - 32-min walk
  • National Museum - 26-min walk
  • Wieliczka Salt Mine - 12.8 mi / 20.6 km

Getting around

  • Krakow (KRK-John Paul II - Balice) 29-min drive
  • Krakow Glowny Station 9-min walk
  • Krakow Lobzow Station 10-min drive
  • Wieliczka Station 15-min drive
  • Airport shuttle (surcharge)
map
See on map
Pawia 18 B, Krakow, 31154, Poland

At a glance

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2 PM-5:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (PLN 100 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities

Working away

  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2016
  • Lift

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Krakow Stare Miasto Old Town Hotel
  • Mercure Krakow Stare Miasto Old Town
  • Mercure Krakow Stare Miasto (Old Town) Hotel
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow

Optional extras

Self-parking costs PLN 100 per day

Buffet breakfast is offered for an extra charge of PLN 50 per person (approximately)

Pets are allowed for an extra charge of PLN 40 per pet, per day

Airport shuttle service is offered for an extra charge of PLN 100 per vehicle (one-way)

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Krakow Stare Miasto (Old Town) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs PLN 100 per day. Electric car charging is available.
  • Yes, pets are welcome. There's a charge of PLN 40 per pet, per day. Food and water bowls are available.
  • You can check in from 2 PM - 5:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant. The dining venue(s) will be unavailable from 1 June 2021 to 1 October 2021 (dates subject to change). Nearby restaurants include Jarema (3-min walk), Glonojad (4-min walk) and Miąższ (4-min walk).
  • Yes, an airport shuttle is available. The charge is PLN 100 per vehicle one-way.
  • Maintain your daily exercise routine at the gym.
9.6.Exceptional.
  • 10.0.Exceptional

    Fantastic

    3 night trip, Dec 18, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely clean and modern hotel in the centre of town

    3 night romance trip, Dec 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a fabulous hotel. The staff are helpful and the location is perfect.

    Lisa, 3 night romance trip, Oct 29, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Interior decor, breakfast service and central location were superb. Only grumble (and its a minor one) was noise of trams during night

    3 night family trip, Oct 26, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very welcoming on arrival and helpful staff during stay. Room very clean with adequate facilities. Good location for visiting sites and attractions. Breakfast was ok with plenty of choice.

    3 night romance trip, Oct 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    5☆ hotel &found a 5☆ restaurant

    Would recommend the hotel & Krakow, 4 nights were enough anymore you would get bored. Staff at the hotel were great. On our last night we wanted to eat in a traditional polish restaurant, we went to the Kogel Mogel 5☆ restaurant in the main square. Was treated to the best meal of the trip.

    Peter, 4 night romance trip, Oct 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mercure stare miasto

    Excellent location, a few mins walk to the square and opposite a huge shopping mall. Friendly staff and comfortable rooms.

    michelle, 4 night family trip, Jul 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Cannot fault this hotel. Modern & clean. Rooms have everything you need including usb points. Friendly & helpful staff. Fab breakfast. Great location for shopping & sightseeing. Would recommend & go back.

    3 night family trip, Jul 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Would stay again!

    Great hotel - good location , clean , modern

    Kelly, 3 night romance trip, Jun 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location of hotel is fantastic and the hotel itself was amazing - would and will stay again

    4 night romance trip, Jun 25, 2019

    Verified Expedia guest review

See all 357 reviews