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Moon Palace Jamaica – All Inclusive

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools
Water park
Indoor spa tub

Overview of Moon Palace Jamaica – All Inclusive

VIP Access

Moon Palace Jamaica – All Inclusive

5.0 star property
Ocho Rios beachfront property with restaurant, beach bar

8.4/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Main Street, Ocho Rios, Saint Ann
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and 2 swim-up bars
  • 4 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • On the beach
  • Turtle Beach - 11 min drive
  • Mystic Mountain - 7 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 23 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive
  • Airport shuttle (surcharge)

Restaurants

  • MOMO @ Moon Palace Jamaica Grande - 2 min walk
  • Snack Bar - 4 min walk
  • Ocean's 11 - 12 min walk
  • Sun Deck Pizza & Bar - 4 min walk
  • Boulangerie - 4 min walk
Map

About this property

Moon Palace Jamaica – All Inclusive

At Moon Palace Jamaica – All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be 2.7 mi (4.3 km) from Dunn's River Falls. 4 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness centre and a sauna. Offering ocean views, Buccaneers Reef serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub and a free kid's club. Fellow travellers say good things about the room service and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available.

Safety measures

Temperature checks available for guests
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 705 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Nightclub
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of JMD 10000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Jamaica – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Moon Palace Jamaica – All Inclusive?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Jamaica – All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Jamaica – All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Moon Palace Jamaica – All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace Jamaica – All Inclusive?
Yes, an airport shuttle is available. The charge is JMD 10000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at Moon Palace Jamaica – All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes aerobics . Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 swim-up bars and a nightclub. Moon Palace Jamaica – All Inclusive also has a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
Yes, Buccaneers Reef offers international cuisine and ocean views.
What's the area around Moon Palace Jamaica – All Inclusive like?
Moon Palace Jamaica – All Inclusive is on Jamaica Beaches, a short 3-minute walk from Ocho Rios Craft Park and 6 minutes' walk from Turtle Beach. Travellers love the property's prime location.

Reviews

8.4

Very good

9.1/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Former Jamaica Grande Guest
Overall, we enjoyed our stay. Check-in was unsatisfactory. Room wasn't ready in a timely manner and it was partially cleaned. Other than that, the property was beautiful, service top tier, and food delicious. The cherry on top was its proximity to the city of Ocho Rios.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

denise, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great hotel. But pushy and sneaky sales tactics
The hotel in self is very grand with a lot of great amenities. While it is difficult to cook for the 1500 guests at the hotel the food was very mediocre. The hotel staff however, are very friendly and knowledgeable. The real issue is how pushy the staff are when it comes to purchasing what is essentially their "time share" packages. They make it very difficult to say no and walk away. I made the mistake of doing it the first time and lost about 4 hours of my trip sitting in a room, trying to be polite. So my recommendation is if they try to pull you aide in the beginning, just be firm and consistent. "We are not interested, thank you" The issue is that the greeters make commission by getting people to take the tour so to get paid they have to be pushy which unfortunately makes a very had first impression. Even on checkout they have someone trying to get you to prepurchase your next stay. You just need to lock it in now with $200. So, yah. Just be wary of the sales tactics, and you'll be fine.
John, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Marie, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay at Moon Palace Jamaica for a week starting New Years Day! Outstanding service
5-night family trip
Verified Hotels.com guest review

4/10 Fair

6 Days of disappointment
My stay was not at all what I expected. They were not accommodating and the night manager was rude and disrespectful. Drinks were not top shelf and most food was not flavorful. Most staff was friendly but for every 2 nice there was one rude. Our delayed bags were sent back to the airport although we were checked in and had been told they would be given to public relations table. Very difficult for pick-up even when drivers names are left at gate and often given the pass around for answers. For the amount of money and time spent at this location I thought it would get better but I left still unsatisfied. Room towel shortage was also an issue, no iron, and the clock was not working properly the entire stay. Over a 6 night stay of vacation you would think it would have gotten better but every day I was hit with another this appointment. The property needs to work on their customer service and find away to make accommodations for the individual being serviced. A one size fits all approach is not a good way to do business. Pros are (good location, clean, and mostly friendly staff). However friendly does not mean helpful. I hope someone reads the review and seriously meet with management to bring this property experience back up to par.
Myetta, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This is an amazing resort, beautiful and tons of things to do for the family. 10/10 recommended and definitely going back.
Verified Expedia guest review

6/10 Good

Not much of a beach, shortage of wash cloths. Food was good and the Spa is fantastic.
Verified Expedia guest review