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All properties in Ocho Rios, Saint Ann, Jamaica
1 room, 2 adults

Moon Palace Jamaica – All Inclusive

5-star5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
Main Street, Ocho Rios, Saint Ann, Jamaica

All-inclusive beachfront property with spa, near Turtle River Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • This trip wasn’t my first, hence why I came back, but on this occasion, customer service…Mar 2, 2020
  • We stayed here for 5 nights, room with a view and all that. Lots of bars, music and…Nov 16, 2019

Moon Palace Jamaica – All Inclusive

from £248
  • Superior Deluxe Ocean View with balcony
  • Deluxe Resort Ocean View, 2 Double Beds
  • Honeymoon Suite
  • Family Room, 2 Bedrooms
  • Deluxe Resort View, 2 Double Beds
  • Presidential Room, 2 Bedrooms, Ocean View
  • Deluxe Resort Ocean View with King Bed
  • Deluxe Resort View, 1 King Bed
  • Governor Suite
  • Walk Out Suite
  • Junior Suite Ocean View
  • Deluxe Room Resort View, PAY FOR ONE ROOM AND GET TWO KIDS EAT & STAY FREE
  • Superior Deluxe Ocean View with balcony,PAY FOR ONE ROOM AND GET TWO, KIDS EAT & STAY FREE

What’s around Moon Palace Jamaica – All Inclusive

Landmarks

  • On the beach
  • Turtle River Park - 8-minute walk
  • Mahogany Beach - 14-minute walk
  • Ocho Rios Fort - 24-minute walk
  • Mystic Mountain - 41-minute walk
  • Ocho Rios Craft Park - 5-minute walk
  • Ocho Rios Clock Tower - 6-minute walk
  • LandMark Plaza - 11-minute walk

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) 101-min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.) 18-min drive

At a glance

Key facts

Size

  • 705 rooms
  • Arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle included

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 4 restaurants
  • 4 bars/lounges
  • 2 swim-up bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkelling nearby
Working away
  • Business centre
  • Meeting rooms 6
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Water fitness

Entertainment
  • On-site entertainment and activities
  • Access to on-site clubs

Other inclusions
  • Round-trip airport transfers

Not included
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

Spa

Awe Spa has 23 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.

Momo – This restaurant specialises in Japanese cuisine and only serves dinner.

Boulangerie – On-site coffee shop. Open 24 hours.

Moon Palace Jamaica – All Inclusive’s small print

Also known as

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Palace Jamaica Ocho Rios
  • Hotel Moon Palace Jamaica Ocho Rios
  • Ocho Rios Moon Palace Jamaica Hotel
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  • Moon Palace Jamaica Grande All Inclusive
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Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Moon Palace Jamaica – All Inclusive

  • Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
    Yes, Moon Palace Jamaica – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Moon Palace Jamaica – All Inclusive?
    Yes, there's free valet parking.
  • Is there a pool at Moon Palace Jamaica – All Inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Moon Palace Jamaica – All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
    You can check in from 3 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
    Yes, there are 4 on-site restaurants.

Recent reviews

Very good 8.4 From 440 reviews

Exceptional 10.0
Best hotel I stayed in EVER
Best hotel that I have ever stayed in expensive but worth it
Keith, gb1 night trip
Very good 8.0
Family friendly
Welcoming, staff ate friendly and hard working.
A, gb5 night family trip
Exceptional 10.0
Best hotel stay
Our stay was amazing!!! My kids want to vacation at Moon Palace resorts anywhere.
gb5 night family trip
Very good 8.0
Great stay!
The food wasn’t very good. There was only one decent restaurant - Pier 8! Also the resort credits are a bit of a con as you can’t redeem them on a lot of activities. Flyboard was broken all week when they rescheduled me in it three times, and flow rider was under repair. The staff were absolutely wonderful though very friendly and kind and made us feel very welcome! Definitely a family friendly resort although don’t bother emailing them for anything as it takes forever to get a response.
Antonia, gb4 night family trip
Very good 8.0
Best Vacation @ Moon Palace Grand Jamaica
Moon Palace Jamaica is amazing very friendly staff, plenty of good food, drinks and the hospitality is awesome - All inclusive is the best package - stand out to Saul Sanchez (Guest Services) & Anevia (Front Desk) Beach Services & Gondola Restaurant staff all amazing. Will definitely come back but the long check in queues require great improvement.
Sylvia, gb7 night family trip
Exceptional 10.0
Amazing
Gladys, gb7 night family trip
Exceptional 10.0
I love this place!
Exceptional hotel with friendly staff and beautiful, comfy surroundings. I cannot complain about anything. My hubby and I came to celebrate our anniversary and the staff went above and beyond to make the day special for us without us ever asking. I LOVE this place and will definitely be back and recommend widely.
Gail, us2 night trip
Very good 8.0
Moon palace the place to be
It was lovely staff was brilliant food drink was on point especially the spa fantastic loved every bit of it
ÀNGELA, us3 night trip

Moon Palace Jamaica – All Inclusive

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