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All properties in Singapore, Singapore

Hotel Jen Orchardgateway Singapore by Shangri-La

4-star4 stars
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping centre, near Orchard Central
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,734 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Pool
Great pool
Breakfast
Tasty breakfast
Room
Great room

Hotel Jen Orchardgateway Singapore by Shangri-La

from £138
  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Panorama Club Twin Room
  • Club Twin Room

What’s around Hotel Jen Orchardgateway Singapore by Shangri-La

Top spots nearby

Recommended by this property

  • Orchard Central (2-minute walk)
  • National Museum of Singapore (11-minute walk)
  • Peranakan Museum (12-minute walk)

Getting around

  • Singapore (XSP-Seletar) 15-min drive
  • Singapore (SIN-Changi) 19-min drive
  • Johor Bahru (JHB-Senai Intl.) 44-min drive
  • JB Sentral 23-min drive
  • Somerset Station 1-min walk
  • Dhoby Ghaut Station 9-min walk
  • Orchard Station 14-min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Bay Watch at Jen – This poolside rooftop bar only serves light fare.

Lounge at Jen – On-site bar.

Hotel Jen Orchardgateway Singapore by Shangri-La’s small print

Also known as

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Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for SGD 105.93 per night

Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 1,034 reviews

Exceptional 10.0
Would definitely recommend this hotel
The pool was fantastic - was really good that it stayed open so late in the evening as it was incredible being able to enjoy the pool and the view late at night. It never seemed too busy and had a very relaxed atmosphere. The room was very comfortable - we had a club room so had a fantastic view of the Singapore skyline. The club room facilities were excellent - the only thing was there is a time period for the complimentary cocktail, which we weren’t aware of when booking. This meant we missed it on several occasions as we were out sightseeing during these times, but the other club room facilities were excellent. Amazing choice at the buffet breakfast, and again there was a wide time period to go for breakfast. The hotel was a walk from the marina but the subways were extremely easy to use.
Andrea, gbRomance trip
Exceptional 10.0
Great choice
Really struggled to pick a hotel for my stay in Singapore but so glad I picked here. Staff were very friendly and helpful. Room was beautiful, albeit small. Rooftop pool was very impressive indeed. Excellent location. Sad to leave after just two nights but guess I’ll just have to come back again!
Joe R, gb2 night trip
Very good 8.0
Nice stay
Really nice hotel with amazing rooftop pool. Rooms are good but do have the bathroom in the room which isn’t to everyone’s taste. One downside is the lifts down to the mall/metro - Seems to take forever just to get out of the hotel!
Nia, gb1 night business trip
Exceptional 10.0
Ideal stopover stay
Excellent location & comfortable room
Angela, gbRomance trip
Exceptional 10.0
5* STAY
Had an amazing time at the Jen, from check in to check out everything was wonderful. Can’t fault a thing. Location is amazing, central to everything and the MRT so easy to use. Would stay again.
rachel, gb4 night romance trip

Hotel Jen Orchardgateway Singapore by Shangri-La

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