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1 room, 2 adults

JEN Singapore Orchardgateway by Shangri-La

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping centre, near Orchard Central
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Fantastic hotel and staff a wonderful time had by us both.Mar 9, 2020
  • Location, cleanliness and service. Superb pool area.Feb 6, 2020

JEN Singapore Orchardgateway by Shangri-La

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around JEN Singapore Orchardgateway by Shangri-La

Landmarks

  • In Orchard
  • National Museum of Singapore - 16-min walk
  • Orchard Central - 5-min walk
  • Peranakan Museum - 20-min walk

Getting around

  • Singapore (SIN-Changi) 28-min drive
  • Singapore (XSP-Seletar) 23-min drive
  • Johor Bahru (JHB-Senai Intl.) 64-min drive
  • JB Sentral 53-min drive
  • Somerset Station 1-min walk
  • Dhoby Ghaut Station 9-min walk
  • Orchard Station 14-min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Ecotours on site
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Bay Watch at Jen – This poolside rooftop bar only serves light fare.

Lounge at Jen – On-site bar.

JEN Singapore Orchardgateway by Shangri-La’s small print

Also known as

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Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

    Contactless check-in and contactless check-out are available.

    Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

    The property affirms that it follows sanitisation practices of SG Clean (Singapore) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JEN Singapore Orchardgateway by Shangri-La

    • Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
      Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is JEN Singapore Orchardgateway by Shangri-La currently open?
      This property is closed from 1 July 2020 to 26 August 2020 (dates subject to change).
    • Is parking offered at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's free self parking. Parking spaces may be limited.
    • Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
      Sorry, neither pets and nor service animals are allowed.
    • What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
      You can check in starting at 2 PM. Check-out time is noon.
    • Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an on-site restaurant that serves international cuisine.
    • What is there to do near JEN Singapore Orchardgateway by Shangri-La?
      Recommended spots to visit include Orchard Central (5-min walk), National Museum of Singapore (0.8 mi) and Peranakan Museum (1 mi).

    Recent reviews

    Superb 9.0 From 1,349 reviews

    Exceptional 10.0
    Fantastic New Year's Eve!
    MR T M, gb2 night family trip
    Very good 8.0
    Delayed check in time and no compensation given.
    We turned up slightly after the check in time, however, we were told that the rooms are not ready/ not cleaned. Eventually, we only managed to check in about 1h past the check in time which was very disappointing. Furthermore, they tried to offer us a room that is cheaper than what we have booked. That aside, everything else within the room is up to standard.
    Wei Hui, gb1 night trip with friends
    Very good 8.0
    Dec19 family getaway
    Great stay, great location, below the hotel is a shopping mall with food vendors as well
    gb2 night family trip
    Exceptional 10.0
    Palmers N Ireland
    A beautiful hotel with helpful staff. Excellent cleanliness with our room freshened every day and replenished. The roof top pool is breathtaking with panoramic views. The bed was so comfortable and the longe area stylish and a great way to either end the evening or a pre drink before going out. Fantastic Location. Will definitely book again
    Zelda, gb3 night family trip
    Exceptional 10.0
    perfect family holiday at Jen
    Totally awesome stay at Jen . They truly understand ur needs and do their best in all department I stayed in panorama club room which was perfect for my family and the access to club lounge was icing on the cake Club lounge facilitaties were truly amazing
    Rahul, gb3 night family trip
    Very good 8.0
    Pretty good stay overall
    Overall pretty good stay! Functional, modern, clean rooms though with a bit of an air of those airport hotels (not a good thing) where the shower is blended in with the room. Location is great! Breakfast had a good variety but could be improved! (Made to order hot drinks for example as opposed to machine drinks) Brilliant rooftop pool though limited sunbed space. Good WiFi connection which makes this a good business hotel.
    gb4 night business trip
    Very good 8.0
    A good hotel in Singapore
    Very well located right above an mrt station. Excellent breakfast. Helpful and friendly staff. I was very happy to find an iron and ironing board in my room. Good WiFi.
    Susan, gb4 night trip with friends
    Exceptional 10.0
    Would definitely recommend this hotel
    The pool was fantastic - was really good that it stayed open so late in the evening as it was incredible being able to enjoy the pool and the view late at night. It never seemed too busy and had a very relaxed atmosphere. The room was very comfortable - we had a club room so had a fantastic view of the Singapore skyline. The club room facilities were excellent - the only thing was there is a time period for the complimentary cocktail, which we weren’t aware of when booking. This meant we missed it on several occasions as we were out sightseeing during these times, but the other club room facilities were excellent. Amazing choice at the buffet breakfast, and again there was a wide time period to go for breakfast. The hotel was a walk from the marina but the subways were extremely easy to use.
    Andrea, gb4 night romance trip
    Exceptional 10.0
    Great choice
    Really struggled to pick a hotel for my stay in Singapore but so glad I picked here. Staff were very friendly and helpful. Room was beautiful, albeit small. Rooftop pool was very impressive indeed. Excellent location. Sad to leave after just two nights but guess I’ll just have to come back again!
    Joe R, gb2 night trip
    Exceptional 10.0
    Amazing!
    It was amazing- hope to come back one day. Only small small thing I would have preferred a little more privacy for bathroom-
    gb2 night trip with friends

    JEN Singapore Orchardgateway by Shangri-La

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