Hotel room is simple- a balcony faces the dusty road, toilet is fairly clean but difficult to get a hot shower at night or early morning, as the main switch gets turned off; lift is broken; Wifi only available in the room, connection slow. Breakfast consists of eggs, toast with jam / butter, tea/coffee/hot milk/small juice (pick one). We had a very rude waiter who slammed the basket of bread on the table the first morning, and a courteous one the next. We asked for hot chocolate, and they said no; I noticed other guests coming in and asking for the same, and they replied in the negative day after day. I thought that if it was such a popular item, management would put it on the menu. That about sums up the attitude of the management, which I got to experience first hand. I booked 3 rooms with one website for the first night weeks prior, and 3 rooms with another website for the second night 4 days prior to check-in. On checking-in, I informed Reception about the arrangement. On the second day at about 3 pm, when I returned to the hotel, staff descended on me demanding why I did not check out at noon. They did not believe I booked the second night. I had to go to my room to forward them the email. Within minutes, Reception called to ask why it was taking so long. I was summoned to the manager's office, and forced to wait while matter was resolved. They initially suspected I was making the booking in the room. However they were pleasant when the booking was confirmed.