Pillows Hotel

Property class: 3.5
Hotel with restaurant, near Ayala Center

Choose dates to view prices

At Pillows Hotel, you'll be a short five-minute drive from Colon Street and Magellan's Cross. Guests can visit the fitness centre for a workout or grab a bite to eat at Pillows Hotel Cafe, which serves breakfast, lunch and dinner. Also, Ayala Center and SM City Cebu are a short five-minute drive away. Fellow travellers say good things about the overall property condition.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Cable TV service
  • Free self-parking
The current price is £21
includes taxes & fees
20 Oct - 21 Oct

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A hotel room with a large bed, two gold pillows, white bedding, and a vase of orange flowers.

Standard Room

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with two beds, a bedside table with a phone, and a vase with flowers.

Superior Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

A neatly made bed with white linens and decorative pillows, a bedside table with a vase of flowers, and a green accent wall.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Premier Suite

A hotel room with a bed, nightstands, and a headboard with ambient lighting.

Premier Suite

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About the area

Map
Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000

What's nearby

  • Mango Square - 2 min walk - 0.2 km
  • Osmeña Fountain Circle - 3 min walk - 0.3 km
  • Robinsons Plaza - 3 min walk - 0.3 km
  • Chong Hua Hospital - 5 min walk - 0.5 km
  • Cebu Business Park - 20 min walk - 1.7 km

Getting around

  • Cebu (CEB-Mactan - Cebu Intl.) - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Alejandro's Crispy Pata - ‬5 min walk
  • ‪KFC - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Kuyz Cafeteria - ‬6 min walk
  • ‪Chowking - ‬3 min walk

About this property

Pillows Hotel

  • At Pillows Hotel, you'll be a short five-minute drive from Colon Street and Magellan's Cross. Guests can visit the fitness centre for a workout or grab a bite to eat at Pillows Hotel Cafe, which serves breakfast, lunch and dinner. Also, Ayala Center and SM City Cebu are a short five-minute drive away. Fellow travellers say good things about the overall property condition.

At a glance

Hotel size

    • 43 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–1:00 PM
  • Restaurant
  • Coffee shop
  • Room service

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Fitness centre

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Accessible airport shuttle

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Pillows Hotel Cafe – This café serves breakfast, brunch, lunch and dinner. Open daily.

Fees & policies

Refundable deposits

  • Deposit: PHP 1000.00 per accommodation, per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately PHP 250.00 for adults and PHP 250.00 for children
  • Airport shuttle service is offered for an extra charge of PHP 1250 per vehicle (one-way. Maximum occupancy 2)
  • Late checkout can be arranged for an extra charge of PHP 500 (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Pillows Hotel Cebu
Pillows Cebu
Pillows Hotel Cebu Island/Cebu City
Pillows Hotel Hotel
Pillows Hotel Cebu City
Pillows Hotel Hotel Cebu City

Frequently asked questions

Does Pillows Hotel offer free cancellation for a full refund?

Yes, Pillows Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Pillows Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Pillows Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Pillows Hotel?

Yes, an airport shuttle is available. The charge is PHP 1250 per vehicle one-way.

What are the check-in and check-out times at Pillows Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of PHP 500 (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Pillows Hotel?

No, this hotel doesn't have a casino, but Waterfront Cebu City Casino (5-min drive) is nearby.

What is there to do at Pillows Hotel and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Pillows Hotel?

Yes, there's an on-site restaurant, Pillows Hotel Cafe.

What's the area around Pillows Hotel like?

Pillows Hotel is a short 4-minute walk from Osmeña Fountain Circle and 6 minutes' walk from Mango Square.

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Reviews

Pillows Hotel Reviews

8.0

Very good

8.4

Cleanliness

8.0

Location

8.4

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Clean room , staff friendly..
Verified review

10/10 Exceptional

Clean room and friendly staff Thank you
Verified review

10/10 Exceptional

Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet
Verified review

10/10 Exceptional

Friendly and accomodating staffs
Verified review

6/10 Good

Room has no window. Staff are extremely courteous and friendly. Clean room. Perfect location.
Verified review

8/10 Very good

So far i enjoyed our stay, staffs were friendly and accomodating. Easy to deal with. Though the cr was small but overall, we enjoyed our short stay.
Verified review

2/10 Poor

This Hotel Wants All Your Money With Little Return

Pros: Staff Customer Service 100% Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.
Verified review

10/10 Exceptional

All the staff are very helpful, accommodating and will go above and beyond for the customer and their job. All the best.
Verified review

10/10 Exceptional

I stayed on this hotel first reason was it’s close to Cebu Doctors Hospital where I had my major operation. Money wise, it’s economical specially for me that I just had operation. Most of the staff were very much considerate because I had to swap rooms because of the type of bed, which at first wasn’t comfortable enough for my body to move around the bed -mostly going in and out the bed. With that, I am immensely grateful for the favor and kindness extended to us. They offered yummy breakfast that we look forward throughout the stay😁 Overall, this hotel is commendable for us. They don’t only show care to their customers but they are way accommodating and the location is convenient for everything. Thank you and All the best.
Verified review

8/10 Very good

good hotel
Verified review

10/10 Exceptional

It was very convenient to where i was going.
Verified review

10/10 Exceptional

Love pillows hotel clean, spacious room and convenient around fuente area. With breafast. Its our 2nd time here. My suggestion add extra towels
Verified review

8/10 Very good

No coffee not tea spoon but good
Verified review

2/10 Poor

Morning staff was so unhelpful while asking for help the lady just turned and started helping the next person. So rude! Security guard offered a taxi off the fare meter which is bad. Tried to jack the price up on me thinking i was a tourist probably. Either way this place is horrible for any service if needed. Wont ever come back here.
Verified review

8/10 Very good

Very nice, good attitude, environment friendly, cool style. Unfortunately the gym was out of order, that would have been nice to know in advance.
Verified review

4/10 Fair

The WIFI was very slow during the Day and not available at all in the evening. This was important to me.
Verified review

4/10 Fair

Air conditioner wasn't working and wifi is on and off although the hotel staff was very helpful but they have limits of what they can do in their logistics. Owner should upgrade those facilities. Disappointed that it was rate 8 in Agoda but has not uphold it in reality
Verified review

4/10 Fair

The hotel has the bare minimum. The facilities and amenities are super old and degraded. The towels are very used. The shower drying towel was in shreds and dirty. The AC was super old. The sheets were clean but very old. The room smelled. They didn’t have sink soap, as they directed me to use the shower get that was fixed in the wall in the shower. Constant smell from the kitchen downstairs. And the area is terrible.
Verified review

4/10 Fair

Definitely not worth the price. "King" bed was 2 twins pushed together, not very comfortable. Hot water went out twice, water kept leaking in the bathroom. Noisy construction in the adjacent parking garage that sent exhaust through the vents. Ant problem, couldn't leave food out at all. Breakfast was bland. Staff was friendly and helpful, but that's about the only upside.
Verified review

6/10 Good

Honest review

Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room and onto the roof below, causing a loud noise during the night. This was reported several times to Reception; maintenance attempted to rectify the issue, however the problem was reoccurring. The breakfast service is outstanding, very prompt and efficient, the hotel really excelled in this area! The room itself is a little outdated, showing signs of wear and tear, the side lampshades were mouldy, the shroud around the internal AC unit was showing signs of rust, the fins appear to be dirty, again another maintenance issue that needs to be addressed.
Verified review

6/10 Good

Bedtilte 3 de-luxe rom med king size seng ca 6 måneder før ankomst. Vi fikk tildelt 2 rom med enkeltsenger. Det er for dårlig.
Verified review

10/10 Exceptional

Mooie, schone kamer. Goed personeel.
Verified review

10/10 Exceptional

Ottimo
Verified review

4/10 Fair

冷蔵庫がない ドライヤーが有料
Verified review

4/10 Fair

Den værste morgenmad ewer

Værelset er ok og rimeligt rent og udsigten var ind i et buskads MEN morgenmaden var så ringe og lille mængde at man var sulten når man forlod sin morgenmad det er IKKE ok eksempel 2 skiver skinke 1 toastbrød delt i 2 3 stk smør 1x1 cm og en kop instant kaffe og omelet af et æg til en fuldvoksen dansker 😱👎det er sgu ikke i orden med venlig hilsen Jan Brøndum holm