Staff very friendly, welcoming and helpful, but there is a lot that needs improvement at Forest Lodge.
I responded to the check in email by phone, the receptionist asked for our breakfast time preference. On arrival at the hotel we still had to wait in a queue and give all our details. I was asked about breakfast booking and dinner which I had already done. On the booking form I asked for two extra pillows, these weren’t supplied.
The room was nice but the bathroom was in need of a makeover, tired and tatty, the water took ages to drain from the sink, loose toilet roll holder, corroded toilet flush handle, grotty white nylon shower curtain.
The phone was dirty and needed a good clean with antibacterial wipes, also I couldn’t ring down to reception and had to unplug the phone at 3am as it was beeping incessantly even though the receiver was firmly on the hook.
Went down to breakfast at our 9.30am booking, we were left waiting for five minutes, the couple in front of us were finally shown to a table but we were ignored. Another few minutes later we were told that there wasn’t a table for us yet, I said that we had booked for 9.30am this is unacceptable in a four star hotel, I have never encountered this before. We were asked to wait in the bar area for a further five minutes. Pointless to have time slots if they overbook. No bottled water to buy for going out. Bar poorly stocked, whisky served in a cheap thick glass, stingy vegetarian breakfast, won’t go back.